Novotel Marina Sriracha & Koh Si Chang

Nice hotel , shame about the GM. Lovely staff and nice rooms Bombastic, aloof and typical of the dreadful French managers Accor inflict upon their hotels. Why does he never speak with guest, too important for that it would appear

The hotel is situated in a pretty good location. We stayed three nights with them and had a wonderful time in Sriracha. They have their own pier (Pier 339) and a speedboat which takes you to Koh Si Chang island, a short distance by the sea. Even though, they have their own accommodation on the island, we did not stay there and instead, explored the tiny island fully thanks to the brilliant service offered by one of their front desk executives, Ms Tarn. She arranged for us a tuktuk which took us to all the sights the island had to offer and dropped us back to Novotel Koh Si Chang. From there, we caught the hotel speedboat to come back at Novotel Sriracha, where we were staying. It was truly a one-of-a-kind experience for us. Honestly, we never thought our trip to the island, all arranged by the hotel, would turn out to be this good. At last, I would say that I was really glad that I chose this hotel.

It is crowded during my first stay. I get an upgrade 2 steps as they claim. However, room is still too small. But it’s clean. Lounge is good, foods and drinks are better than expect. Welcome amenities is not satisfied.

The hotel is located on the a private cape and away from the center of the island. The view is totally MAGNIFICENT!!!! Spacious room + balcony...Great quality pillows...Panoramic saltwater pool...those are already somethings rarely special for a Novotel price range. We really wanted to relax and unwind so this was the perfect hotel for us. The Reservation Manager was very professional and helpful when we made our booking. The Front office team at the hotel was very courteous and attentive. However, we were not very impressed by the F&B staff. They were obviously not knowledgeable of the Accor loyalty programs and we were given wrong information twice about our entitled discount and benefits. Apparently a training is needed. Breakfast choices are rather limited, which is understandable for the island side but NO selections of eggs??? (A really big surprise) They instead only offered "Kai Krata" and the one we received was awfully overcooked. We also ordered the "Pork Blood" soup with no pork blood and we were still presented with gigantic cubes of pork blood in the bowls :D The A la Carte menu is also very limited and shockingly overpriced for us. Anyway, we still ordered something for dinner and the food quality was good. Hefty and presentable portion. The Shrimp Cocktail salad was very delicious. Overall, it was still a great value for money with the View they have. But it would need more than a great view to bring us back.

The hotel itself is very nice and new. Gorgeous place, ruined by incompetent management l It could be so much nicer if accor would take much care selecting its management.Reception Staff unbelievably unfriendly and even a more arrogant ,absolutely unflexible and unfriendly GM make it a not-so-nice experience. Can you believe they tell you in your face there are only 1 category upgrades for any tier on accor? How far from reality you get to live coming up even with lies . In all accor. Hotels in Thailand I got my normal upgrades to a suite. Not in this one. You know you are in a bad place when they treat Accor Top Tier like cattle. This is a place where you get nickel-and dimed on everything. If they could they’d charge you for wifi . The hotel itself is new and well-maintained, the lounge has nice food, the f/b staff really nice and accommodating (put these ones at the reception,change the GM) . Berating a luxury traveler hiw top tiers are treated? After 2000 stays in accor properties alone ? Views are really panoramic and great. This could be a 5 star place without the aforementioned issues. A pity people can’t see over their petty little rules and mediocre lives in a crumbling economy with less and less frequent travelers. I won’t ever come back(don’t thank me) to this one. On my way to Bangkok to a Sofitel where I got actually already a city view suite ,probably 10 categories upgrade without fighting with bureaucratic apparatchiks…lol … just pathetic. Good riddance. A pity …