Dear Mr. Erich H. K., Thank you very much for your wonderful review and for rating your stay. We are delighted to learn that you enjoyed our service and that your experience was "Excellent." Your kind words are truly appreciated and serve as great encouragement to our team as we strive to provide memorable experiences for all our guests. We sincerely appreciate your support and look forward to welcoming you back to Novotel Marina Sriracha again soon. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. S., Thank you very much for your wonderful feedback and for taking the time to share your experience at Novotel Marina Sriracha. We are truly delighted to know that you enjoyed our beautiful location and that our team made such a positive impression during your stay. Your kind words about our wonderful staff are sincerely appreciated and will certainly be shared with the entire team as motivation to continue providing heartfelt service. It was our pleasure to have you with us, and we look forward to welcoming you back again soon for another memorable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. Uwe R., Thank you very much for your kind review and for choosing to stay with us again. We are truly pleased to know that you had another enjoyable visit and appreciated the good food, the wonderful view, and the relaxing atmosphere of our lounge. It is always rewarding for our team to hear that returning guests continue to have pleasant experiences with us. Your continued support means a lot and encourages us to keep delivering warm service and memorable stays every time you visit. We sincerely look forward to welcoming you back again soon for another beautiful stay at Novotel Marina Sriracha & Koh Si Chang. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Dietmar P., Thank you very much for your kind review and for your generous rating following your stay at Novotel Marina Sriracha & Koh Si Chang. We are delighted to hear that you found the hotel clean and well maintained, and that our team across all departments made a positive impression with their friendliness and warm service. Your kind words are truly appreciated and will be shared with the entire team as great encouragement. We sincerely hope to have the pleasure of welcoming you back again for another enjoyable stay in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. A., Thank you very much for taking the time to share your wonderful feedback with us. We’re delighted to hear that you enjoyed a pleasant stay and that our room quality, perfect breakfast, and great service contributed to your satisfaction. We truly appreciate your positive rating for cleanliness and for our team. It is especially rewarding to know that you were “completely satisfied” and that you found everyone to be very friendly. Your kind words mean a great deal to us and encourage our team to continue delivering warm and attentive service. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another excellent experience on your next visit. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Ornuma G., Thank you very much for your perfect 10/10 rating and for taking the time to share your kind feedback with us. We are delighted to hear that you enjoyed the cleanliness of the room, found our breakfast delicious and good value, and appreciated our convenient location not too far from Bangkok. It is also wonderful to know that you felt comfortable during your stay. Your encouraging comments mean a lot to our team and truly motivate us to continue delivering excellent service. We sincerely hope to have the pleasure of welcoming you back again in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Jens K., Thank you very much for your 9.0 review and for your kind words. We’re delighted to hear that you enjoyed a wonderful stay and appreciated our beautiful, modern hotel as well as the friendliness of our team. Your compliments truly mean a lot to us and are a great motivation for our staff to continue delivering warm and heartfelt service. We sincerely hope to have the pleasure of welcoming you back to Novotel Marina Sriracha again very soon. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Alfred O. Thank you very much for your perfect score of 10 and for sharing your kind feedback. We are delighted to hear that you had a very pleasant stay and that you found our staff to be very friendly. Your kind words are truly appreciated and serve as great motivation for our entire team. We look forward to welcoming you back to Novotel Marina Sriracha again in the near future. Warm regards, Sirinthip"Pooh"Inpakdee Assistant Front Office Manager

Dear Khun Liliya Z., Thank you very much for your great rating and your lovely comments. We are delighted to hear that you enjoyed the beautiful sea view from your room on the 14th floor. It is wonderful to know that your stay with us felt like a dream. We truly appreciate your support and do hope to have the pleasure of welcoming you back again soon. Warm regards, Sirinthip "Pooh" Inpakdee Assistant Front Office Manager

Dear Khun Urs S., Thank you very much for your wonderful rating and kind review. We are delighted to hear that you enjoyed our quiet location and friendly service, and it is truly an honor to welcome you back again. We are pleased to know that your stay was excellent, and your continued trust in our hotel means a great deal to us. We look forward to welcoming you again on your next visit. Warm regards, Sirinthip "Pooh" Inpakdee Assistant Front Office Manager

Dear Christian S., Thank you for taking the time to share your detailed feedback with us. We are truly grateful for your kind words about our peaceful location, modern rooms, and the services we offer. It is great to know that you enjoyed the pool, gym, and overall atmosphere of the hotel. We appreciate your observations about the breakfast selection and lounge experience; we will certainly take your feedback into consideration for future improvements. We are honored that you extended your stay and are pleased to hear that you plan to return next year. We look forward to welcoming you back and ensuring another enjoyable experience. Warm regards, Thanakan Rangnoi (Gig) Front Office Manager

Dear Maxi, Thank you so much for your kind feedback! We are thrilled to hear that everything during your stay was great and that you enjoyed our facilities and the hotel's perfect location. We especially appreciate your compliment about our staff, and we will be sure to share your kind words especially with Yingyot. They will be delighted to know that their efforts were appreciated. We look forward to welcoming you again in the future for another wonderful experience! Warm regards, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Patrik F., Thank you for taking the time to share your feedback. I am truly sorry to hear about your dissatisfaction with the air conditioning during your stay. Please accept our sincerest apologies for the inconvenience this caused. Your comfort is of utmost importance to us, and I regret that we fell short of meeting your expectations. Rest assured, we have already shared your comments with our maintenance team to address the issue promptly and ensure a better experience for all our guests moving forward. We deeply value your input and hope you might give us another opportunity to provide you with the exceptional service and comfort we strive for. Should you decide to return, please do not hesitate to reach out to us directly so we can ensure a seamless and enjoyable stay. Sincerely, Thanakan Front Office Manager

Dear D. G., Thank you for sharing your feedback with us. We sincerely regret that your recent experience did not meet your expectations. We apologize for the confusion regarding the breakfast and the issues you faced with the rooftop bar and Premier Lounge access. This is certainly not the standard of service we aim to provide, and we understand your disappointment. We truly appreciate your valuable feedback, as it helps us identify areas for improvement. Please be assured that we will review these points with our team to ensure a more seamless experience for our guests. Once again, we sincerely apologize for the inconvenience and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much improved stay. Sincerely, Thanakan R. Front Office Manager

Dear Uwe H., Thank you for taking the time to tell us about your experience at the Novotel Marina Sriracha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and we hope you will give us the opportunity to better serve you in the near future. Sincerely, Watsawin P. Duty Manager