ibis Styles Trier

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 1 543

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Metzelstrasse 12, 54290 TRIER, Germany

Описание

Особенности отеля

  • Immediate proximity to Porta Nigra

  • Location right in downtown

  • Ceiling height partly up to 4.50 m

  • Check In with minimal contact

  • Contactless payment

Наши номера

Расположение отеля

ibis Styles Trier

Metzelstrasse 12
54290 TRIER
Germany

GPS:49.755417, 6.637639

Телефон
Факс +49 651 99492100

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Можно с животными
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Курение на территории отеля запрещено
Рядом с отелем
  • Парковка

Завтрак

The morning begin with sweet or savoury for breakfast, a delicious selection for every taste and a balanced diet. Choose your pick-me-up drink from various coffee specialties, teas and juices.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 1 543

Рейтинг TripAdvisor  4.3/5  Отзывов: 1 012

Сертификат качества 2025

Top location / Ok breakfast / No Service

Примечание: Tripadvisor 3.0/5

Mari1917 Реальные отзывы TripAdvisor

The location of this ibis is top. It is in the middle of the city / old town. It is easy to walk to all the attractions in the town. They have got an parking places for cars (25€ a night) in their backyard. Room was ok - but it is Ibis. It was small and very clean. There were few coat hangers in the room, when we were there. There was a place for one luggage (in a double room - 132) but no desk (meaning, if you are on the business, you have to work on the bed) We were just with the weekender bags there, so it was ok. However, I could imagine that if you are on the way with the normal sized big luggage, it could become a problem. Also there was no watter or coffee coking facilities as some hotels have got in the room. Wlan was ok.The bathroom was new and it was also very clean. However there were no toilletteries, except the simply soap for handwash and some sort of combained shampoo / body wash. You should take this in account, when you go there. Breakfast was good and it was well organzied. The both employees were friendly, polite and professional. Especial nice was that they took care of, that there were refillings for the finnished products on the offer all the time. It is Ibis and thus not compareable with the 5-star hotels. However there are some things which really annoyed me and I think those have got nothing to do with the star ratings of the hotel. We had the felxible rate for cancelations (prio 24hours). Which is most expensive rate for the room. I was really surpised at the check-in about the request that I should pay the bill immediately by the checking (however the invoice for the room was given first by the check-out and I have to request it). Last time I was requested to pay the hotel overnight stay by check- in, it was " The one and only budget hotel at Gibraltar" 25 years ago. Also they asked us, if we need the cleaning for the room. This is certainly a question, I've never been asked before. It came across that the check-in process was only about the money (The Ibis gets their money) and less about the nice experience and feeling of wellcoming. Check-out was normal ok.

Dear Mari1917, Thank you very much for your review. We are pleased that we were able to convince you with our central location in the middle of the historic old town, breakfast and our own parking spaces! It's a pity that you only rate our beautiful corner room as ‘ok’. If necessary, we will be happy to bring more hangers to your room. The desk is the green fold-out panel under the TV. You are welcome to ask one of our friendly staff members on your next visit if you are missing anything in your room. Free coffee, tea and water are available in the lobby between 4:30 in the morning and 22:00 in the evening. If you need any toiletries, you can also ask for them at reception. It has been standard practice for several years now for payment to be made at check-in. It is a pity that you found this annoying. Unfortunately, due to our system, the final invoice is only issued when you check out - however, we will be happy to provide you with an information invoice upon payment if you wish. As we have heeded the feedback from our guests in recent years, we are now asking whether daily cleaning is required. Many of our happy guests would like to do without this. However, this is up to each guest. We look forward to welcoming you again as our guest and hope that we will be able to convince you completely. Best regards from the oldest city in Germany Your ibis Styles Team Trier

Recommended

Примечание: Tripadvisor 5.0/5

maea8 Реальные отзывы TripAdvisor

Staff very helpful and pleasant especially the breakfast workers.Buffet was good with plenty of choice.Position was great for access to Christmas Markets,shops and to restaurants nearby.Room was comfortable and clean but wardrobe space would have been nice. Easy access to most of Triers Roman sites.

Dear Guest, thank you for your feedback. We are happy you enjoyed your stay and like especially our central location, staff at breakfast dn the room so much! If needed you can request more hangers at the reception! Hope to welcome you as our guest again soon. Kind regards Your ibis Styles Team Trier

Great location but unacceptable service

Примечание: Tripadvisor 3.0/5

Elke V Реальные отзывы TripAdvisor

I stayed at this location for 9 days this December. The location was absolutely perfect. Couldn’t have been better. The ambience was cold but modern. The rooms were minimalistic, but functional . It was also clean and the bed was comfortable. Now to the bad parts. The staff was extremely rude and inattentive , ( except from one Gentleman named Markus( I think ) ). The “ Front desk” area is a joke …. It looks like an office and while checking in felt like I was applying for a job. I have never in my life ( and I travel a lot ) been treaded so rudely at a Hotel in my life! Not only was the staff rude as hell, but they were unreachable via room phone. Another turn off was… no fridge in the room, no microwave and most important no Ice machine. What hotel has no Ice Machine ? (Markus was the one employee that actually gave me a cup of ice one night ). Furthermore, the parking situation …. I was literally told the parking was 24 Euro a night but they can’t guarantee me a spot because they did not have enough parking. The rude, very limited German speaking Receptionist in training told me literally do what u need to do….what? Another incident was, I went across from the hotel to get food to go and they had plastic utensils, ( weird) so I came back to the hotel and wanted to ask for a fork at the “reception” desk and that person was glued to the computer … I seeked her attention and she never even turned around and acknowledged me…. I stood there for a good 30 seconds ….this was about 6 days in to my stay and after this incident I was disgusted …. I also left a note by my door not to clean my room and they did anyway…. Last. Breakfast was ok but again minimalistic for German standards and really just ok ! As perfectly located this place is … I will never stay there again……

Dear Guest, Thank you for taking the time to provide such detailed feedback about your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations and that you encountered several issues during your visit. Firstly, we’re pleased that you appreciated our central location, modern ambience, and the cleanliness of our rooms. We’re also delighted to hear that Markus was able to provide excellent service during your stay. However, we deeply regret the negative interactions and service lapses you experienced with other members of our team. The behavior you described is not reflective of the standards we hold ourselves to, and we sincerely apologize for any rudeness or inattentiveness you encountered. Rest assured, your comments will be addressed with the entire team to ensure that such incidents do not happen again. Regarding the facilities, we understand your concerns about the lack of a fridge, microwave, and ice machine in the rooms. While our design concept is minimalistic, we recognize that these amenities can be essential for many guests, and we offer these at the 24/h reception. We also regret the miscommunication about parking availability and the incident at the reception desk when you were seeking assistance. This is not the level of service we aim to provide, and we will reinforce training to improve responsiveness and attentiveness to our guests' needs. Finally, we apologize for the mix-up with the "Do Not Disturb" sign and any inconvenience caused by the breakfast offerings. We aim to provide a variety of quality options, and your feedback will be shared with our culinary team for review. Your feedback is invaluable to us, and we are committed to making improvements based on your comments. While we understand your hesitation to return, we would welcome the opportunity to regain your trust should you decide to stay with us again in the future. Thank you once again for your candid feedback. Please do not hesitate to contact us directly if there is anything further we can do for you. Warm regards, Johanna Remus, Hotel Management

Room for improvement

Примечание: Tripadvisor 4.0/5

Escape48790249744 Семьи - Реальные отзывы TripAdvisor

The hotel is indeed very well located in the city center, which is a major advantage. However, during this busy Christmas weekend, the hotel was fully booked, and the staff seemed overwhelmed, not particularly attentive or available. It would have been helpful if both reception desks were open to minimize the wait time for check-in. The rooms are nicely decorated, very clean, and comfortable. However, there is limited storage space—no wardrobe is provided, which was inconvenient. Additionally, there were no glasses available in the bathroom. The breakfast was decent, though I was surprised to find there was no toaster available. Overall, there were far too many small details that felt lacking during my stay. On a positive note, I appreciated their pet-friendly policy. The staff thoughtfully set up a Christmas tree with plenty of gifts for their four-legged guests, which added a warm and charming touch. In summary, while the location and cleanliness are excellent, the experience could be greatly improved with more attention to detail and better staff availability during busy periods.

Dear Guest, thank you for your feedback. We are happy you enjoyed especially our central location, the room itself and our pet friendly policy! If needed you can request glasses or toothbrushcups at the reception as well as hangers if you need some more! Your hint regarding breakfast we will hand to the right department. We hope to welcome you as our guest again! Kind regards Your ibis Styles Team Trier

Nice hotel in City Center

Примечание: Tripadvisor 5.0/5

LTT319 Реальные отзывы TripAdvisor

Good hotel right in the middle of Trier. It couldn’t be any more central as it’s in the heart of the pedestrian zone. Our twin bedded room was nice and bigger than expected, although there isn’t much hanging space and no drawers. We really appreciated that breakfast was served until 11 a.m. even on weekdays.

Dear Guest, thank you for your feedback! We are happy you enjoyed your stay and liked especially our central location, the room and our breakfast times so much! If needed we will bring you some more hangers to your room. Hope to welcome you as our guest again soon! Kind regards Your ibis Styles Team Trier

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Другие интернет-пользователи оценили наш отель

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  • 1 097 Отзывов 8.8/10 Сервис
  • 22 Отзывов 3.8/10 Интернет
  • 959 Отзывов 7.7/10 Завтрак
  • 517 Отзывов 8/10 Чистота
  • 200 Отзывов 5.2/10 Еда
  • 28 Отзывов 3/10 Напитки

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