Hotel Novotel Paris Saint Denis Stade Basilique 4 estrelas

We faced many problems during our stay. Receptionists were nice and friendly. Room was ok except that AC produced a bad odor and when reported they make it seem like a technician will look it up but nobody did it throughout our 3 nights stay. We had to ask for more toiletries and they gave it to us by hand in the lobby! Kettle wasn't so clean inside. Refrigerator was so small. The main problem was the area in front of the hotel; while the metro station was just in front, but the africans standing outside (I believe they were selling drugs or whatever) made us afraid especially that when we come back late at night the hotel closes the doors and asks to press a button to open for us. Two times while we are inside with the label do not disturb a hotel staff opens the door! Just opens the door! She pretended she was making sure the house keeping was fine! One great thing was the roof setting which we used for 2 nights and was great sitting there talking and having some fresh air. Wouldn't go there again for the location and the inattentiveness of basic maintenance problems.

This has got to be the worst Accor hotel I have stayed in.Service at Bar was non existent the girl at reception was so rude and unhelpful.Will never stay here again .We came to watch a game at Staide de France but next time will book another hotel even if it is far away.Management train your stafg

Nice rooms with all basic comfort. Near the metro station is a plus.Friendly staff. Rooms are clean. Breakfast is ok (even if we are not used to the big coffee cups)Parking is perfect and safe : a plus if you travel to this hotel by car.

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I was there with my husband and my 2 kids (one of them is a baby). The room was a good one (enough Space and clean). The breakfast was good: everything was available and the service was really excellent... i really recommand it

A reserva do quarto não coincidiu com o efectivado, reservou-se um quarto com pequeno almoço incluído e no hotel informaram que o pequeno almoço seria extra. Por outro lado, a informação dada na recepção relativa ao horário do pequeno almoço não correspondeu com o que se constatou na hora do mesmo. Serviço pouco atencioso, pouco profissional e algo confuso. Resumindo um quatro estrelas que na verdade nem de três estrelas seria digno. Não gostei, não recomendo e efectivamente foi uma chamada de atenção para mim quanto ao grupo ACOR. José António F.

Young and inexperienced staff, but but good folks, good service, and they are learning - they need more coaching. Hassen makes a great Aperol Spritz and is very friendly. Really enjoyed him. Average to boring breakfast. Decent dinner menu. The maid didn't pick up bar glasses or replace used paper coffee cups. The maid needs some coaching on expectations overall. We usually tip maids - we didn't this time. Sheets felt like polyester - sweated all night. Typical French air conditioning in the room - it's an implication air conditioning rather than something that cools. Otherwise a comfortable and modern room. Nice view from the upper floors. However, you should work with the police to clean up the drug dealing going on outside the front door. Also, high traffic time is not when the main lobby should be mopped.

Very good Novotel ! But car park not easy to find (no signalisation & no gps info) and both barman (student ?) and part of restaurant staff (student ?) didn't have any expérience. No worry : they 're sympathics.

Nice and helpfull staff, but it could be cleaner in restaurant, floor wasnt clean long time... dishes also. Room which we have was really good! All people working there, was very nice for us. Thanks them - staying in this hotel was a pleasure. Parking ok.

O quarto que me foi atribuído já estava ocupado. A experiência de entrar num quarto e encontrar pessoas é muito desagradável para todos. Quando saí, o meu bilhete de parking não foi validado na recepção, o que me fez perder cerca de 20 minutos.