Novotel Paris Saint Denis Stade Basilique 4성

고객 평점 (ALL 평가) 4.4/5 806 리뷰

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Novotel Paris Saint Denis Stade Basilique - Image 1
Novotel Paris Saint Denis Stade Basilique - Image 2
Novotel Paris Saint Denis Stade Basilique - Image 3
Novotel Paris Saint Denis Stade Basilique - Image 4
1 Place de la Porte de Paris, 93200 SAINT DENIS, 프랑스

호텔설명

호텔 추가 정보

  • Modern, bright rooms suitable for any stay

  • Rooftop bar with a view of the Eiffel Tower and the capital

  • Restaurant offering homemade cuisine using organic and seasonal ingredients

  • 7 meeting rooms for your events near Paris

  • Secure car park near Stade de France

숙박

호텔 위치

Novotel Paris Saint Denis Stade Basilique

1 Place de la Porte de Paris
93200 SAINT DENIS
프랑스

GPS:48.930016, 2.357085

전화
팩스 +33 1 55 99 95 96

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

GOURMET BAR RESTAURANT

Treat yourself to authentic cuisine that is 100% homemade with fresh local ingredients. A reduced seasonal menu with generous and tasty dishes. A gourmet experience combining local produce and creativity!

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  806 리뷰

TripAdvisor 평가  3.9/5  570 리뷰

Worst experience

트립어드바이저 평점 1.0/5

aruba f TripAdvisor 인증 리뷰

To start of with this has been the worst hotel I have ever stayed at! To start with it felt very unsafe with people surrounding the entrance of the hotel trying to sell you things and the staff don’t do anything to move them so we have space to walk in and out. Secondly, the main point of all we called reception desk to ask for a drink of water or juice they advised to come to bar - we went downstairs they said they aren’t able to give us any WATER as they have ran out and when we asked for tap water they said NO so bluntly. Few items from room was damaged such as seats which is so disappointing. This was supposed to be a first time experience for me and my sister and we have left this hotel knowing we will never be coming back again.

Dear arubaf2026, I was deeply concerned to read about your experience at our hotel. Please accept my sincerest apologies for the series of frustrations you and your sister encountered; this is absolutely not the level of service or hospitality we strive to provide at Novotel. I would like to address the points you raised: The Welcome and Water Request: I am genuinely shocked to hear that you were refused tap water. Providing basic hydration is a fundamental courtesy, and a "blunt" refusal is completely unacceptable. I will be meeting with our Bar and Reception management immediately to address this lack of service spirit and ensure it never happens again. Safety and Surroundings: I understand that the presence of individuals at the hotel entrance can feel intimidating. While we do not have jurisdiction over the public sidewalk, we work closely with local authorities. Our security team is also instructed to ensure a clear and safe passage for our guests, and it is clear we failed you in this regard during your stay. Room Condition: We take great pride in our rooms, and I am very sorry that you found damaged furniture. I have shared this with our Maintenance and Housekeeping teams to ensure the room you occupied is thoroughly inspected and repaired. It is heartbreaking to know that your first experience with us resulted in such disappointment. I would value the opportunity to speak with you further to regain your trust. Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Family of 4

트립어드바이저 평점 5.0/5

Unicorn F TripAdvisor 인증 리뷰

The hotel is in a great location. The metro and tram are just 20 meters away. There are shops like Aldi and restaurants where you can eat delicious food. The hotel is clean, with a good breakfast and friendly service. In the evenings, you can spend a pleasant time at the bar, which serves the best pizza we've ever had. The only downside is that there are some suspicious people around the hotel, so you have to watch out for them, but fortunately, the police respond very quickly. This is definitely a place we'll remember forever. Greetings from Ireland.

Dear Trek756495, What a pleasure to receive your greetings from Ireland! Thank you so very much for sharing your family's experience at the Novotel Paris Saint-Denis Stade Basilique. 🇮🇪 We are delighted that you made the most of our strategic location, just steps away from the metro and tram, as well as the nearby shops and restaurants. It is also a source of pride for our team to hear that you enjoyed the cleanliness of the hotel, our breakfast, and, most notably, that our bar served you the best pizza you've ever had! We fully understand your comment regarding the activity around the hotel. As you mentioned, the presence and responsiveness of the local authorities ensure constant security for our visitors, allowing everyone to enjoy the city with peace of mind. It was an honor to host you, and we are touched to know that this stay will be a lifelong memory for you. We hope to welcome you back on your next trip to France! Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Security concerns during breakfast

트립어드바이저 평점 1.0/5

Gaming W TripAdvisor 인증 리뷰

As I have reviewed on trip.com, our stay was very unfortunate, and I'm here to raise awareness about our concerns. Within the hotel, on December 25, 2025, breakfast time. Among the chaos, an unauthorized individual was able to enter the area and take our family's bag containing important personal belongings and travel documents, leading to many cancellations, time, and money. Requiring us to meet with our country's embassy to obtain temporary travel documents and airport issue. Really disappointed, because access to the breakfast area is normally checked by staff who only ALLOW PAYED entry, and this is surprising, as how did he enter when the staff were there? When we reported to the staff, they explained that breakfast time can be very busy, and I understand that, and people may overlook others going in and out. While I understand it, it is still a concerning matter as to how they should consistently monitor the area during peak time.  Thankfully, no one was physically harmed, but the experience was quite unsettling, especially when I visited, there were many children around. This raises concern, as if what if the intruder had a harmful motive? Nobody wants to be harmed, especially within a hotel that they trust to sleep in. I really hope this feedback encourages improvement toward security, especially in busy areas to prevent future incidents.

Dear Guest, We have carefully reviewed your comments. We sincerely regret the theft of your personal belongings, but we would like to provide important clarifications regarding the operation of our establishment and this incident. Our breakfast area is a living space open not only to hotel residents but also to external customers. As such, it is considered a public space where each guest remains responsible for supervising their personal effects. In this case, the theft unfortunately occurred in a fraction of a second, in the immediate vicinity of your husband, despite the vigilance of our staff and the access controls we perform for billing purposes. On our part, all preventive measures were implemented. Our teams are trained to be vigilant, and a video surveillance system is active at all times; the recordings have been made available to the police to support you in your procedures. While we understand your distress, this event is an isolated act of malice against which individual vigilance remains the primary protection in any place open to the public. We remain at your disposal for any further information needed for your police report. Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

고객 평점 5.0/5

Eunjung S. 가족 - 전체(All) 통지 확인

13호선 지하철역 바로 앞에 위치해서 관광지로 이동하기 편리했습니다. 직원들은 친철했고 호텔 안도 쾌적했으며 아침 조식도 맛있었습니다.

Dear Eunjung S., Thank you infinitely for this perfect 10/10 rating! It is a huge satisfaction for the entire team to know that you fully enjoyed your stay at Novotel Paris Saint-Denis Stade Basilique. We are delighted that our strategic location, right in front of Metro Line 13, made your sightseeing trips convenient. It is also very rewarding to read that you found our hotel comfortable, our staff warm, and our breakfast to your liking. Your recommendation is our greatest reward. We look forward to the pleasure of welcoming you back very soon! Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Great

트립어드바이저 평점 5.0/5

Dhundup D TripAdvisor 인증 리뷰

During our recent stay at the hotel, Woeser made our experience truly memorable. From the moment we arrived, she welcomed us with genuine warmth, professionalism, and a constant smile. She patiently answered our questions, offered helpful local recommendations, and ensured every detail of our stay was comfortable and smooth. Whenever we needed assistance, Woeser responded quickly and thoughtfully, making us feel valued and cared for. Her dedication, kindness, and attention to detail reflect the high standards of the hotel. We are sincerely grateful for her outstanding support and exceptional service, and we hope to return again soon in the future.

Dear dhundupd2025, We would like to warmly thank you for this glowing review following your recent stay with us in December 2025. It brings us immense pride to read that Woeser made your experience truly memorable. Her patience, professionalism, and local recommendations are a perfect reflection of the service spirit we strive to offer our guests. We are delighted that she was able to anticipate your needs and make you feel truly valued. Your recognition of her dedication and kindness is the best reward we could receive. We will certainly share your message with her and the entire team, as your satisfaction is our greatest motivation. It was an honor to host you, and we sincerely hope to welcome you back very soon for another exceptional stay. Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 882 리뷰 8.4/10 위치
  • 969 리뷰 7.9/10 객실
  • 1,037 리뷰 8.2/10 서비스
  • 9 리뷰 5.9/10 인터넷 가격
  • 486 리뷰 6.9/10 조식
  • 479 리뷰 7.8/10 안락함
  • 449 리뷰 7.9/10 청결도
  • 173 리뷰 5.5/10 편의 시설

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