Dear GIANALBERTO M., Thank you for sharing your feedback. I am sincerely sorry to read that your stay at Novotel Paris Stade Basilique did not meet your expectations, particularly regarding the welcome you received and the management of your room availability. I would like to apologize for the unprofessional attitude you encountered upon arrival; courtesy is a fundamental value for us, and what you described does not reflect our standards. Furthermore, I am deeply sorry for the delay in preparing your suite and the lack of follow-up communication, which disrupted your plans. While our official check-in time is 2:00 PM, waiting until 8:00 PM for a room to be ready is unacceptable. I have already shared your comments with our Front Office Manager and the housekeeping department to investigate what happened and ensure better coordination between teams in the future to prevent such issues from recurring. We hope to have the opportunity to welcome you back and provide you with a much more pleasant experience that truly reflects the quality of our brand. Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Raffaele, Thank you very much for your review and for sharing your experience at Novotel Paris Stade Basilique. I am delighted to hear that you enjoyed the modern design and spaciousness of our rooms, as well as the impeccable cleanliness and the comfort of our amenities. It is also great to know that you found our strategic location next to metro line 13 useful, especially for your convenient and cost-effective connection to CDG Airport. I have taken note of your observation regarding the glass shower wall. This feature is part of the contemporary Novotel design intended to maximize natural light and a sense of space. However, we understand that it may present a challenge for privacy depending on the nature of your trip, and we appreciate your honest feedback on this point. It was a pleasure having you as our guest, and we look forward to welcoming you back during your next visit to Paris. Sincerely, Corentin DUBUIS Directeur Général Novotel Paris Stade Basilique

Dear Tome Spasenov, Thank you for sharing your feedback. I am deeply concerned and genuinely sorry to read about the disappointment you experienced during your stay at Novotel Paris Saint-Denis Stade Basilique. 🇮🇹 Cleanliness and professional organization are the core pillars of our 4-star service standards. Based on your description, it is clear that we failed to meet those expectations during your visit. Please be assured that I have addressed your comments with the utmost seriousness and have already initiated the following actions: General Cleanliness: I have met with our Executive Housekeeper to reinforce quality controls and inspections across both guest rooms and common areas. Breakfast Service: I have convened with the restaurant team regarding the cleanliness of the cutlery and the organization of the tables. A full audit of our washing and setup processes is currently underway to ensure impeccable hygiene moving forward. We sincerely regret that your experience was disappointing, as our goal is to provide a seamless stay for every guest. Your feedback is essential in helping us correct these shortcomings and return to the level of excellence you rightly expect from a Novotel. Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Dear Cristina Giotto, Thank you so much for sharing your wonderful experience at Novotel Paris Saint-Denis Stade Basilique. We are thrilled to read that your stay was perfect in every way. It is a pleasure to know that you appreciated our strategic location just steps from the metro, the cleanliness of our rooms, and the overall value for money, which we believe is essential for a great experience in Paris. We are also delighted that the courtesy and availability of our staff, available at all hours, made your stay even more pleasant. Thank you as well for mentioning the local breakfast options nearby; it is a valuable tip for future travelers. It was a true honor to host you, and we look forward to welcoming you back as our guest very soon! Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Dear Jessica Boni, Thank you for taking the time to provide us with your feedback. We are sincerely sorry to hear that your stay did not meet your expectations. It is deeply regrettable that your room was not properly prepared for four people upon your arrival. We offer our most sincere apologies for the lack of available staff, which led to you having to make the beds yourselves. This situation in no way reflects our usual service standards. Please be assured that we have shared your comments with our housekeeping and front desk managers to ensure such an incident does not happen again. We hope to have the opportunity to regain your trust during a future stay. Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Dear Roberto, Thank you very much for your wonderful review of Novotel Paris Saint-Denis Stade Basilique. We are delighted that you appreciated the welcoming atmosphere, the availability and professionalism of our staff, as well as the quality of our breakfast. We are glad that your stay with your family was satisfying and that you found the value for seven nights to be excellent. We warmly invite you to share your experience on TripAdvisor and Google, helping other travelers discover our hotel in Saint-Denis, ideally located for visiting Paris and close to the Stade de France. We look forward to welcoming you again soon, Corentin DUBUIS General Manager, Novotel Saint-Denis

Hello PECORARO, Thank you very much for your excellent feedback on your stay at Novotel Paris Saint-Denis Stade Basilique. We are delighted that the comfort of your room and our location, close to the metro and the Stade de France, contributed to an enjoyable stay. We would be thrilled if you could share your experience on TripAdvisor and Google, helping other travelers discover our hotel in Saint-Denis, ideal for visiting Paris and attending events at the Stade de France. We look forward to welcoming you again, Corentin DUBUIS General Manager, Novotel Saint-Denis