Mercure Бухарест Сити Центр (открытие в ноябре 2014 г.) 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 882

Mercure Бухарест Сити Центр (открытие в ноябре 2014 г.) - Image 1
Mercure Бухарест Сити Центр (открытие в ноябре 2014 г.) - Image 2
Mercure Бухарест Сити Центр (открытие в ноябре 2014 г.) - Image 3
Mercure Бухарест Сити Центр (открытие в ноябре 2014 г.) - Image 4
15-17-17A George Enescu Street, District 1, J40/5534/2011 - RO28434727, 10302 БУХАРЕСТ, Румыния

Описание

Особенности отеля

  • Охраняемая подземная автостоянка

  • Номера для гостей с дом. животными

  • Бесплатный WiFi на всей территории отеля

  • Рядом с туристическими достопримечательностями, общественным транспортом и Старым городом

  • Ресторан Winestone с сезонной террасой

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Расположение отеля

Mercure Бухарест Сити Центр (открытие в ноябре 2014 г.)

15-17-17A George Enescu Street, District 1, J40/5534/2011 - RO28434727
10302 БУХАРЕСТ
Румыния

GPS:44.442661, 26.096104

Телефон
Факс +40 372 426 001

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

WINESTONE

В нашем модном ресторане гостям подают сытный и вкусный континентальный завтрак — шведский стол. Ресторан также открыт на обед. Гостям предлагают супы и основные блюда. На ужин можно заказать изысканные блюда по меню.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.7/5  Отзывов: 882

Рейтинг TripAdvisor  4.5/5  Отзывов: 875

Сертификат качества 2025

Awful experience, never again staying with Accor

Примечание: Tripadvisor 1.0/5

Florin V Реальные отзывы TripAdvisor

This hotel (or at least its checkin procedures and staff) is a disgrace. First of all, the checkin process does not start until 3PM - this means that if there are 20 people waiting to checkin, until the clock hits 3PM NO ONE (certainly NOT the receptionist) does any formalities beforehand. He just sits there, looking at the walls until that moment, when of course a RyanAir-style boarding scrum forms and he slowly starts typing in the details, giving priority NOT to Accor elite members according to the rules, but to groups of 10 people "because they were there first". This means that in reality, you're not getting into any room until well after the advertised checkin time. The attitude was also of someone who had never worked in a customer service position in their life - no smile, no helpfulness, just someone who we would all be better off if they were replaced by an electronic kiosk. BTW, we had actually already checked in with the Accor app beforehand, so according to advertised procedures, all he really had to do was hand us a keycard, but this was beyond his willingness to perform his job. The day was today, October 4 2025 at 3-4PM in the afternoon, so if anyone at Accor management can check the duty logs, you will no doubt find an individual who should look into another line of work. I am never staying in an Accor hotel again, I don't even care if this is a new group procedure or just someone not doing even the minimal aspects of their job.

Dear Mr. Florin V, Thank you for choosing to accommodate with us for your stay in Bucharest and especially for taking the time to share your experience with us. I am very sorry to hear that your check-in experience did not meet your expectations and for any frustration this caused, leading to your reservation cancellation. Following your message, I spoke personally with my colleague at Reception who was on duty at the time. After reviewing the situation and discussing the details of the check-in process, I understand that your assigned room — a larger room type — was indeed, not ready for you upon your arrival. Unfortunately, as this was a specific room category that could not be substituted earlier, it was not possible to provide it before the official check-in time. That said, I completely understand how the situation and communication around it may have been disappointing. Please be assured that we do check-in upon arrival in 100% of the cases, given that the rooms are cleaned and inspected. Your comments have been shared with the team, and we will use this feedback to reinforce both our service standards and the way we communicate with our guests, especially during busy check-in times. Our team is dedicated to providing warm, efficient, and professional service to every guest, and I am extremely sorry that we did not convey that commitment clearly during your visit. We truly value your feedback and hope you might consider giving us another opportunity to provide the experience you expect and deserve. I remain at your disposal and I hope to welcome you back, soon! Sincerely yours, Larisa BUDACA General Manager

Excelent service

Примечание: Tripadvisor 5.0/5

Isabela B Реальные отзывы TripAdvisor

The hotel has a perfect central location, making it easy to explore Bucharest on foot. A special thank you to Mr. Popescu at reception, who went out of his way to fix a booking issue with the wrong dates quickly and kindly. Also, Ana Voicu from reservations was very helpful and responsive. Their professionalism really made the difference. Highly recommended for both location and great staff support!

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center and for sharing such a wonderful review. We are delighted to hear that you enjoyed our central location and appreciated the professionalism and helpfulness of our team. A special thank you for mentioning Mr. Popescu and Ms. Ana Voicu — your kind words will certainly be shared with them, as positive feedback like yours is the best reward for our colleagues’ dedication and efforts. We truly appreciate your recommendation and look forward to welcoming you back soon for another pleasant stay in the heart of Bucharest. Kind regards, Alexandra Ioniță Guest Experience Executive

Helpful and Friendly Staff – Great Stay!

Примечание: Tripadvisor 5.0/5

RYAN E Friends getaway - Реальные отзывы TripAdvisor

I had a great stay here! The staff were all helpful and welcoming throughout my visit. A special thank you to Alexandru, who kindly helped fix my broken suitcase handle -very friendly, approachable, and went out of his way to assist. The room was exactly what you’d expect from a Mercure - comfortable, clean, and well-equipped. The location is excellent, with everything easily accessible nearby.

Dear Valued Guest, Thank you very much for your kind words and for taking the time to share your experience at Mercure Bucharest City Center! We truly appreciate your wonderful feedback regarding the helpfulness and friendliness of our team. Your kind mention of Alexandru and the support he offered with your suitcase handle means a lot to us. Your recognition will certainly be shared with him – such appreciation is always encouraging and motivating for our staff. It was a pleasure to have you as our guest, and we’re delighted to know that you had a great stay and enjoyed the comfort, cleanliness, and excellent location of our hotel. We look forward to welcoming you back again in the future! Warm regards, Alexandra Ionita Guest Experience Executive

Great stay for vacation and events

Примечание: Tripadvisor 5.0/5

radugrigore92 Семьи - Реальные отзывы TripAdvisor

The location is amazing, very clean, and great staff members. We had the Baptism of our daughter in their restaurant and everything from the food, room, and staff was exceptional. We worked with Roxana from Sales who was very helpful and helped us with everything — she is very responsive and on point to any request. We would also like to say thank you to Cristian who was responsible for the F&B during the event and to the Chef who prepared delicious food.

Dear Valued Guest, Thank you very much for your kind words and for choosing Mercure Bucharest City Center to celebrate such a meaningful occasion. We are truly pleased to hear that everything met your expectations and that Roxana from our Sales team contributed positively to your experience. Your appreciation has been shared with her and the entire team. We hope to have the pleasure of welcoming you again in the future! Warm regards, Alexandra Ionita Guest Experience Executive

Marvellous Hotel

Примечание: Tripadvisor 5.0/5

DarrellP007 Реальные отзывы TripAdvisor

Marvellous Hotel. Central Location. Comfortable Bed and free soft drinks in the mini bar every day. Receptionists especially helpful. Highly Recommend

Dear Valued Guest, On behalf of our entire staff, I would like to sincerely thank you for your wonderful review and for choosing Mercure Bucharest City Center! We are truly delighted to read your kind words about our property. It brings us great joy to know that you had a memorable experience! Your appreciation means a lot to us and is a great source of motivation four our entire team. We look forward to accommodating you again in the near future! Warm regards, Alexandra Ionita Guest Experience Executive

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 405 Отзывов 9.7/10 Расположение
  • 404 Отзывов 8.1/10 Номер
  • 495 Отзывов 8.9/10 Сервис
  • 9 Отзывов 7.1/10 Интернет
  • 264 Отзывов 8.8/10 Завтрак
  • 210 Отзывов 8/10 Комфорт
  • 198 Отзывов 8.9/10 Чистота
  • 101 Отзывов 8.1/10 Еда

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