Dear Mr. N., Thank you for choosing Mercure Bucharest City Center and for sharing your positive feedback with us. We are delighted to know that you enjoyed our convenient location, the comfort of the hotel, and especially the variety and taste of our lunch. It is equally rewarding to hear that you found our team welcoming, as we always strive to make our guests feel comfortable and well cared for throughout their stay. Your kind words are a wonderful appreciation of our team’s daily efforts and motivate us to continue providing a high level of service. We hope to have the pleasure of welcoming you back in the near future. Best regards, Alexandra Ioniță Front Office Manager

Dear Mr. M., Thank you for choosing Mercure Bucharest City Center and for sharing your wonderful feedback. We are delighted to hear that you appreciated the exceptional cleanliness of our hotel, the courtesy of our team, and the wide selection of quality products available at breakfast. We are especially pleased that you found the bed comfortable and enjoyed the quiet atmosphere of our rooms. As part of our continuous efforts to enhance our guests’ comfort, all mattresses in the hotel have recently been replaced. We are very happy to know that you could feel the difference and that this contributed to a restful stay. Your kind words are a great recognition of our team’s daily efforts to provide a comfortable and enjoyable experience for every guest. We truly appreciate your feedback and look forward to welcoming you back. Best regards, Alexandra Ioniță Front Office Manager

Dear Mr. S., Thank you for taking the time to share your feedback following your stay at Mercure Bucharest City Center. We are pleased to know that you had a comfortable stay overall. At the same time, we are sorry to learn that certain aspects of the bathroom and the lobby did not fully meet your expectations. Your observations have been shared with our management team, as they are valuable in helping us identify opportunities for improvement. We are continuously working to enhance our facilities while ensuring that our guests enjoy a comfortable and pleasant stay. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back and providing you with an even better experience. Kind regards, Alexandra Ioniță Front Office Manager

Dear Mrs.F., Thank you very much for your wonderful review. We are delighted to hear that you had a very comfortable stay with us and that you appreciated our kind and welcoming staff, the rich breakfast buffet, and the comfort and equipment of your room. It is also great to know that our central location made it easy for you to explore the city and reach the main attractions. Your kind words mean a lot to our team and serve as a great motivation to continue delivering high-quality service and memorable experiences. We truly hope to have the pleasure of welcoming you back to Mercure Bucharest City Center in the near future. Kind regards, Alexandra Ioniță Front Office Manager

Dear Mr. P., Thank you for choosing Mercure Bucharest City Center and for sharing your feedback with us. We are glad you enjoyed our prime location, ideal for exploring Bucharest easily by foot or public transport, as well as the cleanliness of the hotel and the friendliness of our team. Your kind words about our staff are truly appreciated and serve as great motivation for us, confirming that our efforts are noticed and valued. We are also pleased you appreciated the filtered water dispensers on each floor, designed to offer guests unlimited access to water throughout their stay. We look forward to welcoming you back in the near future! Best regards, Alexandra Ioniță Front Office Manager

Dear Mr. S., Thank you very much for sharing your feedback following your recent stay at Mercure Bucharest City Center. We are pleased to know that you enjoyed our great location and found the hotel comfortable, as well as our breakfast offering. Our central location is indeed ideal for exploring the historic city center on foot, and we are happy that this contributed to a pleasant stay for you. We truly appreciate your feedback and we hope to welcome you again in the future. Kind regards, Alexandra Ionita Front Office Manager

Dear Mr. C., Thank you very much for your fantastic review and for awarding us a perfect score. We truly appreciate your loyalty and are honored that you chose to return to Mercure Bucharest City Center. It is wonderful to know that you enjoyed again our central location, the spacious and clean rooms, the garage parking and the breakfast. Your kind recommendation means a lot to us and motivates our team to keep delivering great experiences. We look forward to welcoming you back again soon. Kind regards, Alexandra Ionita Front Office Manager

Dear Mr. B., Thank you for taking a moment to share your impressions following your stay at Mercure Bucharest City Center! We are pleased to know that you appreciated our location and found our rooms clean, spacious and comfortable. Your feedback is highly valued and plays an important role in helping us maintain and continuously improve the quality of our services. We would be honored to welcome you again in the future! Kind regards, Alexandra Ionita Front Office Manager

Dear Mr. M., Thank you for your positive feedback regarding your recent stay at Mercure Bucharest City Center. We are delighted to hear that you appreciated our prime location, clean accommodations, and the courteousness of our staff. Your satisfaction is our top priority, and we are pleased that we could contribute to a pleasant experience during your visit to Bucharest. We hope to have the pleasure of welcoming you back in the near future. Best regards, Alexandra Ionita Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback and for choosing Mercure Bucharest City Center! We are pleased to know that you enjoyed our location, the comfort and size of the room, as well as the quality of our breakfast and restaurant. Your remarks are highly valued and plays an important role in helping us maintain and continuously improve the quality of our services. We look forward to welcoming you back in the future! Kind regards, Alexandra Ionita Front Office Manager

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center! We sincerely appreciate you taking the time to share your impression of your stay. Your positive feedback is highly valued and plays an important role in helping us maintain and continuously improve the quality of our services. We would be honored to welcome you again in the future. Sincerely, Alexandra Ionita Front Office Manager

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center and for taking the time to share your detailed feedback. We appreciate your positive rating and are pleased to know that you enjoyed your stay overall, particularly the comfort, coziness, and soundproofing of the room. At the same time, we sincerely regret the small inconveniences you encountered, especially upon your late arrival. Your comments regarding the minibar amenities and in-room facilities are highly appreciated and have been shared with the relevant team, as they help us identify opportunities for improvement and enhance the guest experience. We truly value your feedback and hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Kind regards, Alexandra Ionita Front Office Manager

Dear Valued Guest, Thank you for taking a moment to share your impressions following your stay at MERCURE Bucharest City Center! Your feedback is highly valued and plays an important role in helping us maintain and continuously improve the quality of our services. We would be honored to welcome you again in the future! Sincerely, Alexandra Ionita Guest Experience Executive

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center and for taking the time to share such a wonderful feedback! We are delighted to hear that you enjoyed the comfort of our rooms, the variety of our breakfast, and the warm hospitality provided by our team - especially Popescu. We will make sure to share your kind words with our front desk colleague as a well deserved recognition of his efforts. Your feedback is truly rewarding and serves as a great motivation for all of us to continue delivering excellent service. It was a real pleasure having you as our guest, and we look forward to welcoming you back for another memorable stay. Warm regards, Alexandra Ionita Guest Experience Executive

Dear Valued Guest, Thank you very much for taking your time to share your experience and for choosing Mercure Bucharest City Center! We appreciate your positive rating and are pleased to know that your experience was a pleasant one. Your feedback is highly valued, as it provides us with important insights that help us maintain and further improve our standards. We would be delighted to welcome you again in the near future! Sincerely, Alexandtra Ionita Guest Experience Executive

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center and for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations and that you faced inconveniences regarding the room allocation and the late check-out policy. Please accept our sincere apologies, as this is not the experience we aim to deliver. Your comments are very valuable and have been shared with our management team to review our procedures and communication, so we can prevent such situations in the future. We truly regret that we were not able to provide you with the comfort and professionalism you expected. We hope you will consider giving us another opportunity to welcome you back and restore your trust in our services. Sincerely, Alexandra Ionita Guest Experience Executive

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center! We are truly grateful for your feedback and are pleased to know that your experience with us was a positive one. We would be honored to welcome you again in the near future! Sincerely, Alexandra Ionita Guest Experience Executive

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center and for your kind review. We are glad you enjoyed our central location, comfortable rooms with complimentary minibar, the breakfast, and our dedicated staff. Your feedback is encouraging for our team, and we look forward to welcoming you again soon. Best regards, Alexandra Ioniță Guest Experience Executive

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center and for your continued loyalty to Accor. We sincerely appreciate you taking the time to share your impression of your stay. Your positive feedback is highly valued and plays an important role in helping us maintain and continuously improve the quality of our services. We would be honored to welcome you again in the future. Sincerely, Alexandra Ionita Guest Experience Executive