Dear Mr. V. Fernandes, I appreciate your positive feedback about our hotel and our staff. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to contact us. Our staff are always ready to welcome you. Thank you for your loyalty and trust. Sincerely, Aleksandar Ralev Deputy General Manager

Dear Mr. c., First of all, I would like to apologize for my late respond. Thank you for taking the time to write such a detailed review. Your loyalty toward Accorhotels is highly appreciated. I am very sorry to hear that your stay did not meet expectations due to the noise at night time by other guests on the floor, making disturbance and uncomfortable feeling for you and Your family. Please note that our security officer visited the guests few time with request to respect hotel`s rules and even the guiding professors were asked to take appropriate action in order to solve the problem. Unfortunately, the problem was solved lately. During your stay, hotel was almost fully booked and there were no so many possibility to accommodate at the same floor with your children in room types that you reserved. Once again I would like to accept my sincere apology. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. During your next, I can offer you a complimentary room for one overnight. Looking forward to your next visit. Sincerely, Katerina ILIEVSKA General Manager ibis Skopje City Center

Dear Mr.Didier, What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back to the hotel in the near future. Sincerely, Katerina Ilievska General Manager

Dear Mr. C., I am sorry that your experience regarding our team did not meet your expectations, please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer, especially at most loyal guests, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate sharing your opinion and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aleksandar Ralev Deputy General Manager

Dear Mr. P., We very much appreciate your comments regarding your stay at the ibis Skopje City Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy, positive and safe! Sincerely, Selda Ramadanovic Deputy General Manager