ibis Pontianak City Center 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 554

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Описание

Особенности отеля

  • Located in the heart of city of Pontianak

  • ibis Pontianak offers a new standard in service, style and comfort.

  • Near the biggest shopping mall in town, corporate and government offices and residence.

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Расположение отеля

ibis Pontianak City Center

Jl Jendral Ahmad Yani No 81, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.048951, 109.343749

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

IBIS KITCHEN

Located at level 2, the cosy restaurant offers a variety of local, oriental and western menus.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 554

Рейтинг TripAdvisor  5.0/5  Отзывов: 880

Сертификат качества 2024

Nice

Примечание: Tripadvisor 5.0/5

Vera M Реальные отзывы TripAdvisor

the pillows are very comfortable and clean. The mattress is also soft so your rest is calm and undisturbed. the bathroom is very clean, the shower also functions well..... In the future I will choose this hotel again to stay...............

Dear Mrs Vera M, Warmest Greetings from Ibis Pontianak Thank you for taking the time to share your experience while staying at our hotel by providing the best review and rating. We are happy that our service has met your expectations. We will pay attention to all positive input in the review you provide and review it for better hotel progress. It has become our priority to prioritize service and always improve hotel facilities. We look forward to welcoming you back to Ibis Pontianak. Best Regards, Ricky Coen Arifin General Manager

OUR FIRST KALIMANTAN EXPERIENCES

Примечание: Tripadvisor 4.0/5

Kathleen S Реальные отзывы TripAdvisor

STAYING AT THE IBIS PONTIANAK WAS OUR FIRST INTRODUCTION TO KALIMANTAN. WE RECEIVED A WARM FRIENDLY WELCOME FROM THE RECEPTION STAFF AND A FAST AND EFFICIENT CHECK IN. OUR ROOM AND AMENITIES WERE EXACTLY AS DESCRIBED WHEN BOOKING. OUR BED WAS EXTREMELY COMFORTABLE. THE IBIS IS IN A VERY GOOD LOCATION. CLOSE TO THE SHOPPING MALL WHICH ALSO HAS A HYPERMARKET. IT IS ALSO NEXT TO THE MUSEUM WHICH IS WORTH A VISIT. WE HAD A WONDERFUL VIEW FROM OUR WINDOW OF THE MAIN ROAD TO THE CITY CENTRE WHICH IS BEAUTIFULLY LANDSCAPED WITH AN ABUNDANCE OF TROPICAL PLANTS A BICYCLE TRACK AND WHICH IS USED FOR EXERCISING BY LOCALS IN THE MORNINGS AND EVENINGS. VERY PLEASANT TO STROLL ALONG . UNFORTUNATELY HOWEVER IT CAN BE QUITE CHALLENGING TO CROSS THE ROAD DUE TO THE VIRTUALLY NON STOP TRAFFIC. THE BREAKFAST AT THE IBIS WAS VERY GOOD. LOTS OF VARIETIES OF FOODS TO SUIT BOTH INDONESIAN AND WESTERN TASTES. SOME DISHES WERE FRESHLY COOKED FOR YOU ON REQUEST. THE RESTAURANT WAS TASTEFULLY DECORATED AND ENJOYED A RELAXED AMBIENCE. THERE IS ALSO A SMALL LOUNGE AND BAR TO ENJOY DRINKS. ROOM SERVICE IS ALSO AVAILABLE. IF YOUR ROOM BOOKED DID NOT HAVE A BREAKFAST OPTION LIKE OURS. NOTE THAT IT IS CHEAPER TO PAY FOR BREAKFAST AT RECEPTION THAN TO PAY DOWN AT THE RESTAURANT. ALL STAFF WERE VERY HELPFUL AND FRIENDLY . ALL THIS MADE FOR AN EXTREMELY ENJOYABLE STAY.

Dear Mr / Mrs Kathleen S, Warmest Greetings from Ibis Pontianak Thank you for taking the time to share your experience while staying at our hotel by providing the best review and rating. We are happy that our service has met your expectations. We will pay attention to all positive input in the review you provide and review it for better hotel progress. It has become our priority to prioritize service and always improve hotel facilities. We look forward to welcoming you back to Ibis Pontianak. Best Regards, Ricky Coen Arifin General Manager

I had a good stay here

Примечание: Tripadvisor 5.0/5

Rizka P Реальные отзывы TripAdvisor

Thankyou for taking care of my room and food i love the pudding menu on the restaurant wkwkkw but maybe it would be better if the wifiiii much faster for working purposes in the hotel. The staff are all nice, thank you :) the dinner sometimes not come in warm condition but I can request ..

Dear Mrs Rizka P , Warmest greeting from Ibis Pontianak City Center , First of all, We would like to take this opportunity to thank you very much for choosing Ibis Pontianak City Center. We have received information concerning to your inconvenience during your stay, we highly regret the inconvenience caused on this occasion and please accept our sincerest apology. Your concerned has been shared to our team member and necessary action has been taken for future improvements. Once again thank you for allowing us to address the problem. Hopefully we still have the chance to welcome you and your family back at Ibis Pontianak City Center Your future arrival is truly awaited. Sincerely, Ricky Coen Arifin General Manager

Need improvement to their order taker staff and reception

Примечание: Tripadvisor 2.0/5

Suryanirmaa Реальные отзывы TripAdvisor

This was my first time experiencing such poor service at an Accor hotel. Typically, the housekeeping staff is very helpful, but this time it was different. (The female order taker) She didn’t seem interested in providing solutions and instead pushed the responsibility back onto the guest to figure things out on their own. The front office staff was also underwhelming. The line at the front desk was long, and when I asked for a paper bag because I had a lot of items, I noticed they had some in their storage. However, when I requested one, they said they didn’t have any. Even when I asked if I could purchase one, there was no helpful response or alternative offered. On the other hand, in the restaurant, I slipped due to a wet floor, but I appreciated the quick response from the restaurant team to address the issue. Good job to the restaurant team, but housekeeping and reception need significant improvements in their service 👎🏻

Dear Mrs Irma S , Warmest greeting from Ibis Pontianak City Center, Thank you very much for taking some of your precious time to complete your review of our hotel on Trip Advisor. It is a real pleasure to have welcome you back. I have taken notes of the displeasing experiences you have encountered during your last visit. I have immediately addressed the element of your experience with the concerned Department Heads for immediate improvements. I sincerely apologize for the shortfalls you have encountered, and please rest assured that we have taken the necessary steps to increase our service values. At Ibis Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you once again for your review and I hope this would not prevent us to welcoming you back at our hotel on your next visit to Pontianak. With best regards, Ricky Coen Arifin General Manager

Great stay

Примечание: Tripadvisor 5.0/5

Meander47675554947 Реальные отзывы TripAdvisor

I recently stayed at this budget hotel and found it to be a solid choice for affordable accommodations. The rooms were clean and provided basic comfort, meeting expectations for a budget stay. The location was quite convenient, with easy access to major attractions and easy access for transportation, making it easy to get around the city. The staff were notably friendly and helpful throughout my stay. Tere at the reception stood out for her efficiency and warm welcoming service, along with the other staffs I encounter. Their support added a positive touch to my overall experience. While the hotel might not have luxury amenities, it offers good value for the price and is well-suited for travelers seeking practical and cost-effective lodging.

Dear Mr Meander47675554947, Warmest greeting from Ibis Pontianak City Center , Thank you for choosing Ibis Pontianak for your destination of choice in Pontianak, and for taking the time to share your stay experience with us on TripAdvisor about our facilities. I am delighted to hear that you had an wonderful stay with us. We are happy to learn that you also enjoyed our facilities and services . Your kind comment will be shared to our team for their effort in delivering exceptional customer service. Thank you for sharing your feedback and we hope to be able to welcome you soon again to Ibis Pontianak . Sincerely, Ricky Coen Arifin General Manager

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Другие интернет-пользователи оценили наш отель

  • 166 Отзывов 9.3/10 Расположение
  • 492 Отзывов 8.7/10 Номер
  • 521 Отзывов 9.4/10 Сервис
  • 13 Отзывов 7.4/10 Интернет
  • 300 Отзывов 9.3/10 Чистота
  • 212 Отзывов 9.2/10 Еда
  • 185 Отзывов 8.8/10 Удобства
  • 136 Отзывов 8.9/10 Завтрак

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