Mercure Pontianak City Center 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 533

Гарантия
лучшей цены
Mercure Pontianak City Center - Image 1
Mercure Pontianak City Center - Image 2
Mercure Pontianak City Center - Image 3
Mercure Pontianak City Center - Image 4
Jalan Jenderal Ahmad Yani, 91, West Kalimantan, 78124 PONTIANAK, Indonesia

Описание

Особенности отеля

  • IMac Corner and Free Wi-Fi

  • Covered parking

  • Great Facilities : LCD Information, Swimming pool & Fitness Centre

  • 1 hotel restaurant and lobby lounge

Наши номера

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Расположение отеля

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.055007, 109.348544

Телефон
Факс +62 561 768833

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.7/5  Отзывов: 533

Рейтинг TripAdvisor  4.5/5  Отзывов: 1 722

Сертификат качества 2024

First breakfast in Mercure Hotel

Примечание: Tripadvisor 5.0/5

NUR A Реальные отзывы TripAdvisor

The breakfast with variety on Indonesian local food. With much menu to choose from. We came early and the seat with was quite full ( with people coming for meeting or seminars I assume) so it's better to come latter to get seatings. We are very satisfied the service given. Thumbs up.

Kepada Bapak/Ibu yang terhormat, Kami sangat berterima kasih atas komentar Bapak/Ibu mengenai kunjungan Bapak/Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak/Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak/Ibu telah memberitahukan pengalaman Bapak/Ibu, dan kami berharap kunjungan Bapak/Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ricky Coen Arifin General Manager

event trip

Примечание: Tripadvisor 5.0/5

Farrij Rizki A Реальные отзывы TripAdvisor

staff was helpful had the smoothest and easiest check in, breakfast was overall OK, if you’re visiting, you should consider having the local foods! the jajanan pasar corner is quite unique and eye catching since they’re serving various local snacks

Kepada Bapak/Ibu yang terhormat, Kami sangat berterima kasih atas komentar Bapak/Ibu mengenai kunjungan Bapak/Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak/Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak/Ibu telah memberitahukan pengalaman Bapak/Ibu, dan kami berharap kunjungan Bapak/Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ricky Coen Arifin General Manager

Enjoy Pontianak in Mercure Hotel

Примечание: Tripadvisor 5.0/5

Coastal11940215920 Реальные отзывы TripAdvisor

Good food for breakfast..many menu Clean room and comfort Bed Good hospitality from Hotel Assistant Good view to Pontianak city Many facility for guest and children Nice swimming pool Good recommendation hotel to stay in Pontianak near Mall Ayani

Kepada Bapak/Ibu yang terhormat, Kami sangat berterima kasih atas komentar Bapak/Ibu mengenai kunjungan Bapak/Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak/Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak/Ibu telah memberitahukan pengalaman Bapak/Ibu, dan kami berharap kunjungan Bapak/Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ricky Coen Arifin General Manager

Don’t stay here!

Примечание: Tripadvisor 1.0/5

David M Реальные отзывы TripAdvisor

My spouse ended up in hospital with atypical pneumonia possibly legionella from the air conditioning which was ineffective and being “ fixed” at the time we were unfortunate enough to stay at this filthy, noisy and drab place. One of the front desk staff members (male) was so unhelpful and rude. The other staff were good especially the manager of concierge who took us to the hospital. This place is a half a star dive at best.

Dear Mr. David, Thank you for taking the time to share your experience at Mercure Pontianak City Center. I'm sorry your experience did not meet your expectations; please allow me to convey my sincere apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding the comments you gave regarding the incident at our Hotel Mercure Pontianak City Center, we would like to clarify the comments given regarding the concierge manager who took you to the hospital, because we do not have a concierge manager and we would be very grateful if you would share the details of your complaint. your experience via telephone number 085750127276 & email (fom@mercurepontianak.com) so that we can follow up quickly and this incident does not happen again in the future, because we have double checked the guest history but have not found the name of the booking in question. Please be assured that we are taking appropriate action to resolve this issue. We appreciate your raising your concerns, and we hope you will give us the opportunity to serve you better in the near future. Sincerely, Ricky Coen Arifin General Manager

Worst Mercure in the World

Примечание: Tripadvisor 1.0/5

Kejepitt Деловые путешественники - Реальные отзывы TripAdvisor

I stayed at Mercure Pontianak following my stay at Mercure Ginza, Mercure Tokyu Osaka Namba, and Mercure Jakarta PIK. The difference is like heaven and hell. Mercure Ponti is more like a bad, rundown motel than a three-star hotel. Old furniture, very tacky design, uncomfy bed, and very noisy room next to the street with motorcycle roaming until 2am every night. What's make it unbearable is the attitude of the staff at the reception - no smile, no recognition of Gold status (only one of two rooms upgraded with no interconnecting room, and the upgrade room was actually worse with a problematic shower drainage!). The breakfast was below average I ended up just getting juice on the third morning. To top if off, there was a big group staying at the hotel due to a volleyball tournament. Never had I have such a bad experience staying at an Accor property - makes me wonder if this is actually managed by Accor!

Dear Sir/Madam , Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Coen Arifin General Manager

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Другие интернет-пользователи оценили наш отель

  • 125 Отзывов 9/10 Расположение
  • 422 Отзывов 8.5/10 Номер
  • 644 Отзывов 9.1/10 Сервис
  • 9 Отзывов 6/10 Интернет
  • 348 Отзывов 9.2/10 Еда
  • 246 Отзывов 9.1/10 Чистота
  • 175 Отзывов 8.9/10 Завтрак

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