Mercure Madrid Centro 4 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 1.248 recensioni

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Descrizione

I plus dell'hotel

  • Hotel a 4 stelle in posizione tranquilla nel centro di Madrid

  • A meno di 10 minuti dai musei, dalla stazione di Atocha e dalla metropolitana

  • Camere e suite con aria condizionata e terrazza che ospitano fino a 3 persone

  • Parcheggio disponibile. Non sono ammessi animali domestici

  • Nei pressi del Parco del Retiro e del Giardino Botanico

Le nostre sistemazioni

Prenota questo hotel
Camera 1

Posizione dell'hotel

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spagna

Coordinate GPS:40.4139175, -3.6944082999

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Animali non ammessi
  • Accessibile con sedia a rotelle
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  1.248 recensioni

Giudizio clienti 5.0/5

Federica C. Famiglie - Avvisi confermati di ALL

Dear Federica, Thank you very much for your wonderful 10/10 review! We are delighted to read that everything was perfect and that we were able to exceed your expectations. Your kind words about our staff mean a great deal to us, as providing warm and attentive service is our top priority. It was a pleasure to welcome you to Mercure Madrid Centro, and we truly appreciate you taking the time to share your experience. We hope to have the opportunity to welcome you back to Madrid again very soon. Warm regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Giudizio clienti 3.0/5

Marcella C. Azienda - Avvisi confermati di ALL

Dear Marcella, Thank you for taking the time to share your feedback with us. We are sorry to learn that certain aspects of your stay did not fully meet your expectations. Regarding the fragrance used in some areas of the hotel, this is part of Accor brand standards. However, should you stay with us again, please do not hesitate to let us know, and we will be happy to remove or minimize its use in your room area whenever possible. As for amenities such as shower caps, these are available upon request at reception, and our team will always be pleased to provide them. We have also taken note of your comments regarding the bedding and the temperature in the breakfast room. We will review the latter with our team to ensure a more comfortable environment for our guests. In any future stay, we encourage you to let us know directly during your visit, as we will always do our best to find a solution and make your stay as pleasant as possible. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Giudizio clienti 2.5/5

Nikolaa L. Coppie - Avvisi confermati di ALL

Dear Nikolaa, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated the room itself, but we sincerely regret the inconvenience caused by the soundproofing during your stay. We completely understand how important a quiet and restful environment is for our guests. Please be assured that your comments regarding the noise and acoustics have been taken into consideration, as feedback such as yours helps us continue improving our guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable stay. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Giudizio clienti 4.0/5

Luigi R. Famiglie - Avvisi confermati di ALL

Dear Luigi, Thank you very much for sharing your feedback about your stay with us. We are delighted to hear that you appreciated the quality, cleanliness, and tidiness of our rooms. We also take note of your comments regarding the common areas. Your feedback helps us identify areas for improvement and continue working towards providing an increasingly comfortable experience for our guests. We hope to have the pleasure of welcoming you back again very soon. Kind regards, Mercure Madrid Centro

Giudizio clienti 3.0/5

Gianfranco S. Coppie - Avvisi confermati di ALL

Dear Gianfranco, Thank you very much for taking the time to share your feedback following your stay. We are pleased to know that you continue to appreciate our excellent location, which allows easy access to all areas of Madrid. At the same time, we are very sorry to read about the disturbance caused by noise from adjacent rooms during your stay. We fully understand how important rest and comfort are, and we sincerely regret that this affected your experience, particularly as this was not the first time you stayed with us. Your comments regarding soundproofing have been duly noted and shared with the management team for review, as we continuously work on improving the comfort of our rooms. We truly appreciate your return visits and your constructive feedback, and we hope to have the opportunity to welcome you again at Mercure Madrid Centro under improved conditions. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Altri utenti web che hanno valutato il nostro hotel

  • 608 recensioni 9.6/10 Posizione
  • 593 recensioni 6.6/10 Camera
  • 677 recensioni 8.9/10 Servizio
  • 50 recensioni 1.8/10 Internet
  • 343 recensioni 4.5/10 Comfort
  • 303 recensioni 7.8/10 Colazione
  • 162 recensioni 8.4/10 Pulizia
  • 70 recensioni 6.2/10 Cibo

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