Mercure Kakadu Crocodile Hotel 3.5 stars

Customer review rating (ALL Rating) 3.9/5 1,029 reviews

Mercure Kakadu Crocodile Hotel - Image 1
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Description

Hotel extras

  • Superb location

  • Outdoor swimming pool

  • Manjmukmuk Restaurant and Bar

  • Iconic crocodile building design

  • Event facilities for up to 250 guests

Our accommodation(s)

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Hotel location

Mercure Kakadu Crocodile Hotel

Flinders Street
0886 JABIRU
Australia

GPS:-12.671082, 132.831457

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MANJMUKMUK RESTAURANT

Embracing indigenous culture with our take on local bush tucker as well as offering modern Australian cuisine, Manjmukmuk Restaurant is open for breakfast, lunch and dinner and uses locally sourced ingredients to showcase our region.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,029 reviews

TripAdvisor Rating  3.5/5  1,795 reviews

A very pleasant comfortable stay.

Customer review rating 4.5/5

Desley Couples - Confirmed reviews ALL

Good food and very comfortable beds

Dear Donald & Desley L., Thank you for sharing your feedback about your recent stay with us. It's wonderful to know that you enjoyed our food and found our beds to be very comfortable. Providing delicious dining options and ensuring a restful night's sleep for our guests are priorities for us, and we're delighted that we met your expectations in these areas. We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards, Nanda de Nie Operations Manager

GOOD STAY

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

STAFF FRIENDLY, GOOD STAY, HAD A FEW PROBLEMS WITH TOO MUCH LIGHT IN THE ROOM AT NIGHT FROM THE TC - REPORTED THIS TO RECEPTION - DINNER WE HAD A MIX UP WITH OUR ORDER AND IT WAS RECITIFED, STAFF WERE VERY ACCOMMODATING. FOUND PRICES TO BE EXPENSIVE.

Dear David G., Thank you for sharing your experience from your recent stay with us. Your feedback is invaluable as we continuously strive to improve our services and offerings. We're pleased to hear that you found our staff friendly and accommodating, and we're glad that any issues you encountered during your stay were promptly addressed by our team. Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back for an improved experience in the future. Kind regards, Nanda de Nie Operations Manager

Average

Customer review rating 2.0/5

Cat Solo - Confirmed reviews ALL

The room was average, it could use an update. The lobby and restaurant give the allure of a high quality hotel, but the room did not equate. The fridge didn’t work properly, it kept food ‘cool’ but not cold. My biggest issue was the lack of wifi although advertised as having such. I was told it was because it was busy and too many people were accessing. This made sense however this should be remedied by improving wifi situation. I did not have cell service in Kakadu so wifi was important for communicating with my family. The staff were friendly and helpful for the most part!

Dear Cat, Thank you for taking the time to provide such thorough feedback following your recent stay at our hotel. We genuinely appreciate your insights as they help us identify areas where we can improve and enhance our guests' experiences. Please accept our apologies for the inconvenience caused by the malfunctioning fridge and the lack of reliable Wi-Fi. We understand the importance of these amenities, especially when it comes to staying connected with loved ones, and we regret any frustration this may have caused. We hope to welcome you back in the future with improves services. Kind regards, Nanda de Nie Operations Manager

Great staff

Customer review rating 4.0/5

Cate Couples - Confirmed reviews ALL

Overall we really enjoyed our stay. On the downside, the bathrooms were a death trap! Slippery, nothing to hold on to, taps down low. The sliding doors to death in the rooms were not ideal either! 😱 On the upside the food was great. And the staff were all lovely, excellent at their jobs and kind. Chanu in particular was amazing, his helpfulness and passion for the area were wonderful. Give that man a pay rise immediately! 😀

Exceeded expectation

Customer review rating 4.5/5

Andrew Couples - Confirmed reviews ALL

Outstanding service and friendliness from staff. Mostly from o/s and clearly well trained. Nothing better in Victoria. Location great and dining experience very good.

Dear Andrew D., We're thrilled to hear about your outstanding experience! Thank you for your kind words about our staff and dining experience. We're proud to provide exceptional service, and we look forward to welcoming you back soon. Kind regards, Nanda de Nie Operations Manager

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Other web-users rate our hotel

  • 233 reviews 8.8/10 Location
  • 806 reviews 5.8/10 Room
  • 666 reviews 7.8/10 Service
  • 8 reviews 3.2/10 WiFi
  • 632 reviews 7.1/10 Food
  • 318 reviews 4.6/10 Cleanliness
  • 242 reviews 4/10 Amenities
  • 225 reviews 3/10 Value

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Cooinda Lodge Kakadu 3 stars

Customer review rating (ALL Rating) 4.5/5 (81 reviews)

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