Sofitel Mexico City Reforma 5성

고객 평점 (ALL 평가) 4.8/5 2,288 리뷰

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
Sofitel Mexico City Reforma - Image 3
Sofitel Mexico City Reforma - Image 4
297 Avenue Paseo De La Reforma, 06500 Mexico, Mexico

호텔설명

호텔 추가 정보

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

숙박

호텔 위치

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  2,288 리뷰

TripAdvisor 평가  5.0/5  2,090 리뷰

2024으뜸 시설

Luxurious hotel

트립어드바이저 평점 4.0/5

Honeyandfamily TripAdvisor 인증 리뷰

The staff is exceedingly friendly and helpful, particularly the concierge team, valets and front desk. The view from the large and comfortable room is spectacular. Room service was good and kept the room clean. The L'Occitaine soaps and lotion smelled wonderful. The bed and pillows were too firm. The bathroom offered two sinks and liquid soap was affixed to the wall next to one of the sinks, making it inconvenient for the person using the sink farther away from the wall. The shower is quite large, with a rain style shower head and also offered a hose. The knobs are several feet away from the shower head and are somewhat puzzling as to how to use them. The controls for the light switches and air conditioning were located on a panel next to each side of the bed. The labels on those buttons were hard to read and a bit confusing to figure out. Dinner in the restaurants (Balta and Cityzen) was good but the choices offered were limited. Breakfast in Balta was excellent, either a la carte or buffet. The service, however, was a bit slow. The location of this luxurious hotel is lovely, on a beautifully lined main thoroughfare, close to Chapultepec Park and several museums.

Best of the best

트립어드바이저 평점 5.0/5

Fabby D TripAdvisor 인증 리뷰

The bed, bedding and rain shower is exactly how I would have dreamed. Not to mention the superb service of the whole team at Sofitel. I’ve stayed in many high end hotels in Polanco and Reforma neighbor but this one is by far the best so far. Another favorite is the Sofitel Cafe on the first floor facing the street level. Andy was so nice and everything she recommended was so good!

Dear Fabby D, Thank you for your kind words regarding your recent stay at Sofitel Mexico City Reforma. We are delighted to hear that you enjoyed the comfort of our beds and the luxurious rain shower. Our team strives to provide exceptional service, and we are thrilled that you felt well taken care of during your visit. We appreciate your compliments about the Sofitel Cafe and Andy's recommendations, which truly enhance the guest experience. We hope to welcome you back soon for another memorable stay. Cecilia Roura Quality Coordinator

Still beautiful 4 years after our first visit.

트립어드바이저 평점 5.0/5

MichelleN0023 Couples - TripAdvisor 인증 리뷰

This was our third time to Mexico City and the Sofitel. We arrived later in the evening and I was bold enough to ask if there was an upgrade available due to my Gold Accor loyalty status and we were in fact upgraded from a superior room city view to what I can only guess was a luxury room with skyline view as it was huge, on the 32nd floor with a deep soaking tub. We had some snacks and a bottle of wine in the lobby bar on arrival which was good, albeit expensive. The 38th floor gym and pool are both great but small and busy since I think the hotel was pretty full. Staff were friendly and responsive when we requested slippers (finding out on our last night that slippers were on the top shelf of the closet) and repair of our Nespresso machine. Though the latter didn’t get fully remedied. Hubby had cold coffee at 4 am on day of departure. For Accor loyalty members: your welcome drink is only honored at the lobby bar and not Cityzen. And the lobby bar is closed on certain days. We didn’t get a chance to use ours until Sunday when of course the lobby bar was closed. After some discussion the hostess at Cityzen let us use it at their bar. This is really my only gripe with the hotel. I understand they want whir rooftop bar to be a happening place but I feel hotel guests should get preference. One other note- make sure to check your folio before departing. We left very early (4:30 am) and I didn’t heck the bill and think they charged our airport transportation to the room even though I paid in cash with the drivers. All that said, I would return once again and would highly recommend and have done so.

Dear Michelle, Thank you for your wonderful feedback and for choosing Sofitel Mexico City Reforma once again for your stay. We are delighted to hear that you enjoyed the upgrade and the amenities during your visit. We appreciate your comments regarding the lobby bar and the welcome drink policy. Your insights are invaluable as they help us understand our guests' preferences and expectations better. We strive to provide a memorable experience to all our loyalty members and will certainly consider your feedback regarding the accessibility of the bar and the treatment of our guests. Regarding the Nespresso machine and the billing concern, we sincerely apologize for any inconvenience you encountered. We encourage all guests to review their folios, and we appreciate your diligence in highlighting this matter. Our team is always here to assist with any issues that arise, and we will ensure that your comments are addressed appropriately. We look forward to welcoming you back in the future. Best regards, Cecilia Roura Quality Coordinator

Mexico City & Club Milliseme

트립어드바이저 평점 5.0/5

Tony M TripAdvisor 인증 리뷰

Amazing hotel, great location and the most wonderful staff. Have been to the Sofitel Reforma 3 times with access to the Executive lounge Club Milliseme. Natalia, Sofia and the their team are amazing. They make you feel like part of the family.

Bonjour Monsieur, Thank you for your kind words regarding your experiences at Sofitel Mexico City Reforma. We are thrilled that you appreciate our location and the service provided by Natalia, Sofia, and the team at Club Millesime. It will be a pleasure to welcoming you back for another memorable stay. Sincerely, Cecilia Roura Quality Coordinator

Beautiful place but a little too expensive compared to the other places in the city

트립어드바이저 평점 4.0/5

msa23_2000 Solo travel - TripAdvisor 인증 리뷰

Beautiful space on the Avenida Reforma - especially great if you are there on a Sunday and Reforma turns into a biking or pedestrian street only. It’s not really a touristy place but walkable to those neighborhoods. I was out and about so I didn’t get to enjoy the amenities. My annoyance is that even though they asked if I wanted a morning check in when I arrived in the morning they wanted to charge me for a full extra day to check in the morning. So I just left my bag and went exploring. Also, it is really expensive for CDMX - I think a smaller place in a neighborhood closer to restaurants would be better.

Dear msa23_2000, Thank you for your kind words regarding our beautiful location on Avenida Reforma. We are delighted to hear that you enjoyed the vibrant atmosphere, especially during the weekends when the area transforms into a pedestrian-friendly environment. We appreciate your feedback regarding our pricing and early check-in policy. We strive to offer a luxurious experience that reflects the amenities and services we provide, and we understand that this may not always align with every traveler's budget. Regarding your early check-in experience, we aim to accommodate guest requests whenever possible, though additional charges may apply to ensure fairness to all our guests. We hope to welcome you back in the future, allowing you to enjoy our amenities at your leisure. Sincerely, Cecilia Roura Quality Coordinator

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 643 리뷰 9.6/10 위치
  • 973 리뷰 9.1/10 객실
  • 1,871 리뷰 9.3/10 서비스
  • 7 리뷰 8.1/10 인터넷 가격
  • 414 리뷰 8.3/10 레스토랑
  • 412 리뷰 8.7/10 편의 시설
  • 388 리뷰 9.2/10 분위기
  • 212 리뷰 8/10 청결도

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Mexico 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.