Sofitel Mexico City Reforma 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 2,446 件のレビュー

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
Sofitel Mexico City Reforma - Image 3
Sofitel Mexico City Reforma - Image 4
297 Avenue Paseo De La Reforma, 06500 Mexico, Mexico

説明

ホテルのその他の情報

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

当ホテルの客室

ホテル所在地

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  2,446 件のレビュー

トリップアドバイザーの評価  5.0/5  2,062 件のレビュー

2024エクセレンス認証

Best service I have ever seen

トリップアドバイザーの評価 5.0/5

steevegandhy トリップアドバイザー認証口コミ

I went to Sofitel Reforma for Business back in June this year. This hotel has the best attention to detail that I have ever seen. The service is outstanding and the people are just fantastic. Kuddos to Juan Carlos from room service, he is an amazing guy and does an amazing job.

Bonjour steevegandhy, Merci beaucoup for sharing her experience at Sofitel Mexico City Reforma. It fills us with joy to know that you enjoyed your stay with us and that we managed to transmit our passion for hospitality to you. It will be a pleasure to welcome you again in the future. Do not hesitate to contact us if we can assist you in planning your next visit; We will be happy to take care of every detail and your stay is magnifique. Sincerely, Cecilia Roura Quality Coordinator

Amazing hotel

トリップアドバイザーの評価 5.0/5

TravelerT1111 トリップアドバイザー認証口コミ

We decided to try Sofitel for the first time, for a birthday treat. We've been to Mexico City dozens of times and stayed in all manner of hotels, and Airbnb's. This was definitely one of our favorite hotels, and we will be back. There is a large pull in area to unload suitcases and Ivan greeted us immediately, guiding us to the check in area on a different floor. Very busy place, the parking and the hotel were hopping. He also got us to our room, taking our bags for us and explained everything. He was very friendly and helpful, always with a smile and great attitude.  We were greeted as AmEx Fine Hotel and Resorts members, and the perks were honored. We did get a room upgrade to a larger room (that had a huge bathroom with a tub and separate shower, double sinks, and a separate space with a door for the toilet). The room was totally comfortable and spacious, and we were also given a welcome amenity of a sparkling rose, and a birthday treat for my husband as I had mentioned it was his birthday that we were there for. That was a lovely surprise! A $125 credit for the restaurants and breakfast also included.  We went on a Sunday and Monday night, I would not do that again. We wanted to go to the Speakeasy and fine restaurant Bajel, but both were closed the entire time we were there! That was unfortunate. We did have a wonderful breakfast at Balta, a nice cocktail at Lobby Bar and ended up making a reservation and eating at Cityzen. That was great, the food was ok, more like tapas than a meal, but the service, views and drinks were fantastic.  We did use the sauna and pool, also very nice.  Overall, 99% of the service was excellent. Porters, front desk, restaurant, everywhere we went, we were greeted and helped in a fast and friendly manner.  I did have a negative experience when I called in that morning to confirm the check in time, and was told "we had cancelled our reservation". I spent nearly 15 minutes on the phone with Hector trying to explain that I had not cancelled it, but simply changed the room I originally booked/chose, and I had gotten a new confirmation number. He totally stressed me out to be honest, and he was wrong. He told me to come in and they would book us a new room. This after I already fully paid over $1000 USD for 2 nights. In the end, he did locate the reservation and realized whatever mistake he made, but for the amount of time I spent on the phone with him, and how much this upset me, I would have expected some kind of apology. In any case, given that the rest of our stay was flawless, I won't deduct anything from my rating for this oversight. We'd go back to this hotel without hesitation, and hopefully stay longer next time!

Dear TravellerT111 Merci beaucoup for sharing her experience at Sofitel Mexico City Reforma. It fills us with joy to know that you enjoyed your stay with us and that we managed to transmit our passion for hospitality to you. At Sofitel, we strive to create memorable moments that reflect French art de vivre combined with Mexican warmth, and it's an honor to know that we managed to meet your expectations. We sincerely apologize for the inconvenience you may have encountered. We have taken note of your observations and will work with our teams to implement the necessary improvements. We hope to have the honor of welcoming you again in the future to demonstrate our commitment to excellence and to ensure every detail of your stay is carefully attended to. Sincerely, Cecilia Roura Quality Coordinator

A memorable stay! The Sofitel Mexico team goes above an beyond!

トリップアドバイザーの評価 5.0/5

Al A ビジネス - トリップアドバイザー認証口コミ

This is my second time staying at this property and I must say, I couldn’t ask for anything else. The staff go above and beyond to make you feel at home! Special thanks to Diego at Front Desk, Pedro who is the kindest and most proactive bellman I have ever encountered during my travels, David at concierge, and the rest of the Sofitel team. The food and beverage offerings are truly memorable! Plus I was greeted with a wonderful upgrade thanks to my American Express membership and was surprised with a welcome ammenity from the hotel. Whether you’re traveling for business, with your family or friends - I sincerely recommend staying at this property.

Dear AI A, Thank you for taking the time to share your wonderful feedback about your stay at Sofitel Mexico City Reforma! We are thrilled to hear that your experience with us was memorable and that our team exceeded your expectations. Your kind words about Diego, Pedro, and David have been shared with them and the rest of our team—they will be delighted to know their efforts made your stay special. We are also pleased to know you enjoyed our food and beverage offerings, as well as the upgrade and welcome amenity. It is always a pleasure to welcome back returning guests like you, and we are grateful for your recommendation to other travelers. Whether for business or leisure, we look forward to hosting you again in the future and continuing to provide exceptional experiences. Sincerely, Cecilia Roura Quality Coordinator

Look no further - this hotel is awesome!

トリップアドバイザーの評価 5.0/5

finnadian トリップアドバイザー認証口コミ

This property is in my top ten hotels I've ever stayed in. We had such a great experience. The hotel is beautiful and modern, and perfectly situated on Paseo de la Reforma. We found it easy to walk most places we went, and Ubers are readily available for places further afield. We generally went for dinner at restaurants in Roma, most of which were within a 20-30 minute walk. We felt very safe walking around the area at night. We booked through the Fine Hotels program at American Express. As part of that program, we were upgraded from a standard room to a luxury room on check-in. It did not disappoint. The room was large, with a beautiful bathroom, separate toilet room, sweeping views of the city and mountains, and notably very high ceilings. We were on the back side of the hotel facing away from the Paseo, so it was exceptionally quiet throughout our weeklong stay, which I appreciate very much. We took breakfast daily in Baltra as part of Fine Hotels, and the food was excellent. Buffet options were standard fare, and food off the menu was delicious. We once went to Cityzen on the 38th floor and had a drink on the terrace. What an incredible view of sprawling Mexico City at night, though not for the faint of heart sitting next to the edge of the building 38 storeys high! Reservations are required; book in advance if possible (we had no trouble on a Saturday night at 9 getting a reservation on the spot, but the following Friday at 9pm they were full until 11pm). My favourite aspect of this property though, is the staff. Everyone is so warm and friendly, greeting you with a smile and going out of their way to ensure you're comfortable and happy. We found this throughout Mexico City, but the staff at the Sofitel really went above and beyond. Special thanks to Claudia at the front desk, and all of the staff at Baltra. I can't say anything constructive about this property - it was perfect for us!

Bonjour finnadian, Thank you so much for your glowing review and for sharing such detailed feedback about your recent stay with us at Sofitel Mexico City Reforma. We are honored to know that our property ranks among your top ten hotels worldwide—what a compliment! We are delighted that your room upgrade through the Fine Hotels program exceeded your expectations and that the quietness and sweeping views added to your comfort during your weeklong stay. Your kind words about your dining experiences at Balta and your visit to Cityzen truly warm our hearts. We’re thrilled that you appreciated the food, service, and unforgettable views of Mexico City from the terrace—indeed a highlight for many of our guests! What makes us most proud, however, is your recognition of our team. Ensuring our guests feel warmly welcomed and well-cared-for is our ultimate goal, and we’re so pleased that Claudia at the front desk and our team at Balta made such a positive impression on you. It was truly a pleasure having you as our guest, and we are grateful for your recommendation. We look forward to welcoming you back to your home in Mexico City for another magnifique experience. Sincerely Cecilia Roura Quality Coordinator

20/10

トリップアドバイザーの評価 5.0/5

Esther Dariet C トリップアドバイザー認証口コミ

Great confortable room overlooking the angel, the service is amazing... they go out of their way to accommodate your every need, Pedrito was the best, always giving a 200% and the breakfast is to die for. I would only suggest they up their chai game both in the restaurant and even more so on the coffee shop on the first floor.

Bonjour estherdarietc, Merci beaucoup for sharing your feedback regarding your recent stay at Sofitel Mexico City Reforma. It’s especially rewarding to know that Pedrito left such a positive impression—your kind words will surely make his day! We’re delighted that you loved the breakfast experience, and we appreciate your suggestion about enhancing our chair offerings. Your feedback is invaluable, and we’ll be sure to review this with our culinary and coffee shop teams to make improvements. It was an absolute pleasure hosting you, and we look forward to welcoming you back for another memorable stay! Sincerely, Cecilia Roura Quality Coordinator

との提携 TripAdvisor

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