Mercure Santa Marta Emile 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 1.565 görüş

En iyi fiyat
garantisi
Mercure Santa Marta Emile - Image 1
Mercure Santa Marta Emile - Image 2
Mercure Santa Marta Emile - Image 3
Mercure Santa Marta Emile - Image 4
CALLE 115 NO 2 39, Bello Horizonte, 470001 SANTA MARTA, Colombia

Açıklama

Otel ekstraları

  • Outdoor children's space with playground

  • Swimming pool for both children and adults with exclusive pool bar

  • Pet-friendly hotel. Pets up to 33 lbs. allowed.

  • SPA, Turkish bath and massage room services

  • Bars and restaurant inside the hotel with French food

Konaklama olanaklarımız

Otelin konumu

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

Telefon
Faks +57 54368484

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  1.565 görüş

TripAdvisor Derecesi  4.5/5  487 görüş

30 minutes to check out was unreasonable

Tripadvisor puanı 3.0/5

Shane S TripAdvisor onaylı yorum

Our credit card was charged 300,000 COP as a deposit during our stay. We believed that it would have been a hold on the funds like most other hotels we have stayed in. But it was actually charged onto the card. We only spent 66,000 COP. The reception staff member disappeared for more than 10 minutes during the checkout process without explanation. Upon return he asked that we complete and sign a form with our credit card details. The form was in Spanish. Astoundingly the hotel was unable to provide a form in English. We used google translate and crossed out all the Spanish words and replaced them with English words before completing the form. But we still do not have a refund – 8 days after checking out. The basic room was narrow but comfortable. We would recommend booking a higher category of room for more space and declining a pool view room. You can hear kids screaming as soon as it opens. We were served by a surly young man on our first night (see the separate review for Emile Restaurante). We did not tip him, and we got the stink eye from him for the next 5 days. We tried to avoid going to the pool bar when he was working because getting a glass of ice was too much trouble for him. Thankfully a pleasant older bartender rotated shifts with the arrogant young man.

Good hotel but beware od the staff

Tripadvisor puanı 1.0/5

Witold S TripAdvisor onaylı yorum

The location, pool are good, food reasonable. But the staff, espacially the manager Juan Carlos Valecia Bertin is a person who offends customers and soes not know the word "sorry". I was offended and humiliated at the hote. - something that never happened to me. Unfortulately it is Columbia - country living on bribery and no demoicracy, so Ia could not even get any response or satidfaction even fro Accord Broup. Everybody lied and was hppy about is.

Estimado Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo.

The vacations

Tripadvisor puanı 5.0/5

Victor L TripAdvisor onaylı yorum

Me and my family were traveling in Santa Marta in December 2022, we were at the Mercure hotel on vacation, it is an excellent hotel, with very comfortable rooms, and with an excellent view of the sea, the hotel is very close to the beach which is private, the hotel is close to the airport and you can enjoy a lot of tranquility, we were able to enjoy different tours, and it is close to the Rodadero, when we wanted not to go out we enjoyed the pool, we enjoyed very delicious meals, and the hotel staff was very kind to us, 24 hours a day there is a taxi service to leave the hotel, we recommend the hotel or we would return

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski Gerente General

BEST SHADOW POOL IN TOWN

Tripadvisor puanı 3.0/5

RICARDO V Aileler - TripAdvisor onaylı yorum

Main picture on the website is a sunny pool which is not true. The reality is either the picture is increíble old or a photoshop geek get ride of the colosal hotel tower that is right in the sun path. Facilites are according with the price, crew members are just awesome. Rooms are small but again, you get what you pay.

Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards,

Incredible staff

Tripadvisor puanı 5.0/5

luiscW3964QE Aileler - TripAdvisor onaylı yorum

This hotel is located within walking distance of the beach with very nice views of the mountains and the sea , however the most incredible asset is their staff , incredibly helpful for and always willing to help me and my family . We traveled in a family group of 12 with our 7 months old son and my 89 grandma and the staff at the hotels were always eager to help with my sonand my grandma’s needs . The whole staff - front desk - restaurant - cleaners - bar staff were always friendly and very accommodating . I will definitely come back

Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards,

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 526 görüş 9.2/10 Konum
  • 647 görüş 7.4/10 Oda
  • 1.144 görüş 8.6/10 Hizmet
  • 23 görüş 5/10 Wifi
  • 523 görüş 5.9/10 Yemek
  • 358 görüş 6.7/10 Kahvaltı
  • 357 görüş 8.6/10 Plaj
  • 324 görüş 6.5/10 Hijyen

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Santa Marta şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.