Mercure Montevideo Punta Carretas 4성

고객 평점 4.6/5 4,352 리뷰

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Mercure Montevideo Punta Carretas
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This cutting-edge urban hotel with the best views of the Bay of Montevideo is located in the residential neighborhood of Punta Carretas. 41 uniquely designed rooms, English-style courtyard, gym and business center.

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체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

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호텔 위치

Mercure Montevideo Punta Carretas

Rambla Gandhi 371
11300 montevideo
uruguay

전화: +59827161114

팩스: (+598)2/7161117

체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

  • Tres Cruces :  174 Club de Golf

  • 비행기로

    AEROPUERTO CARRASCO 19.2km / 11.93마일 - 셔틀 서비스 서비스

  • 배로

    PUERTO MONTEVIDEO 8km / 4.97마일

GPS :-34.925014, -56.155145

숙박

Equipped with exclusive furnishings of the highest comfort and quality, each of our rooms boasts views of the city or the bay, comfortable beds, Smart TV, minibar, safe, hair dryer and individually-controlled A/C The hotel boasts 2 exclusive Junior Suites with large terraces and whirlpool baths. Their unbeatable views, decor and warmth make these two rooms the best place to stay. They are equipped with 42" Smart TV, minibar, safe and individually-controlled A/C

Standard Room with queen-size bed

  • 최대 인원: 2
  • 면적: 최저 시작가 20 / 215 sq ft
  • 전망: 정원쪽 *

이용 가능 여부에 따라

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Bathrobe

Superior Room with twin beds

  • 최대 인원: 2
  • 면적: 최저 시작가 20 / 215 sq ft
  • 전망: 강쪽 *

이용 가능 여부에 따라

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Bathrobe

Superior Room with queen-size bed

  • 최대 인원: 2
  • 면적: 최저 시작가 20 / 215 sq ft
  • 전망: 강쪽 *

이용 가능 여부에 따라

  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Bathrobe
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미팅룸

  • 미팅룸: 1개

  • 최대 사이즈: 30

  • 최대 수용 인원: 30 명

  • 최대 연회 수용 인원: 1 명

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ALL 평가 4.6/5

4,352 리뷰

tripadvisor

TripAdvisor 평가 4.5/5

853 리뷰

2020 트립어드바이저 우수 인증 (Certificate of Excellence)
2020으뜸 시설

Excellent lodging

트립어드바이저 평점 5.0/5

A1778TZdavid Couples - 20/04/2018 TripAdvisor 인증 리뷰

Nice clean hotel with very good service. Located right on the beach and with a very good breakfast. Close to Shopping Punta Carretas and several good restaurants. Special attention is given to a receptionist named Cindy.

Dear Mr. David, thanks a lot for your comments. We are glad you enjoy your stay with us. Hope to see you soon at Mercure Punta Carretas. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. We appreciate your mention about Cindy, we will let her know your recognition. Best regards, Ilana Gateno General Mgr.

As usual, excellent service

트립어드바이저 평점 5.0/5

CaptDiaz Business - 05/03/2018 TripAdvisor 인증 리뷰

Very well located, rate price/ quality a 10 , customer service excellent which not common at uruguayean hotels . Cleanliness and maintennce very good as well as breakfast served at the lower floor. Plenty restaurants nearby.

Dear guest, thanks a lot for your comments. We are glad you enjoy your stay with us. Hope to see you soon at Mercure Punta Carretas. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Best regards, Ilana Gateno General Mgr.

A very good hotel in every aspect, from the accommodation to the accommodation. I can say that it was one of the best ho

트립어드바이저 평점 5.0/5

betostorti Friends getaway - 20/12/2016 TripAdvisor 인증 리뷰

A very good hotel in every aspect, from the accommodation to the accommodation. I can say that it was one of the best hotels I have ever stayed in. Thanks to all officials for humility, education and competition. to the next.

Dear Betostorti, Thank you for the great review!. We are so happy that you had a good experience in our hotel. We hope to see you soon at Mercure Montevideo.! Sincerely, Marcelo Chiappino General Manager

Practical hotel with good location

트립어드바이저 평점 3.0/5

rahul_updhy Business - 08/12/2016 TripAdvisor 인증 리뷰

Good location, small but comfortable rooms. Superior rooms with river view but stadard rooms have a city view and very cramped. Breakfast, Restaurant and room service really disappointing especially for business travellers.

Dear rahul_updhy, Thank you for comment and highlight out location and rooms.!. We are sorry about your experience with F&B in general. It will be very helpfull for us to know about what was our fault in this department. Regards, Marcelo Chiappino General Manager

An Mercure that should be qualified as an IBIS

트립어드바이저 평점 3.0/5

MMXS Family - 06/10/2016 TripAdvisor 인증 리뷰

The hotel is well situated just in Rambla fronting the Rio da Prata. But the hotel is very small, no lounge, no lobby. The area of the front desk is minimal. And the breakfast is served in the same area that serves as a lounge!!!

Dear MMXS, Thank you for your review. It's a pity that you didn´t rescue anything positive about our hotel. We are a small hotel of 41 rooms with a boutique caracter in the best city location, just one block to the main shopping mall of the city. We enjoy offering the best sevice we can provide, but it seems that the building aspects clouded any perception of our work. The breakfast is not served in the lounge, we have a restaurant especifically for this service as anyone can see in the web. We rae sorry for the negative experience You had. Sincerely, Marcelo Chiappino Gerente General

Frequent customer

트립어드바이저 평점 4.0/5

ajsalves Solo travel - 30/09/2016 TripAdvisor 인증 리뷰

I've been a Accor Hotels frequent customer for many years and I've never been disappointed when staying at their hotels. At Mercure Montevideo Punta Carretas I've found all its characteristics and na excellent location.

Dear ajsalves, Thank you for your nice review about our hotel. We are proud to be part of ACCOR hotels, and as you mention, we folllow all the standards the company request. I agree with you taht we have one of the best location in the city, just one block to the main shopping mall, best restaurants and in front of the River Plate!. We hope to see you soon at Mercure Montevideo. Sincerely, Marcelo Chiappino General Manager

Experience

트립어드바이저 평점 5.0/5

rafaeljrbr Couples - 28/07/2016 TripAdvisor 인증 리뷰

All things are good. Excelent breakfast and service room. The instalations are new and you can see the rambla ghandi. The only problem is the lack of private parking. If you go there by car you'll your car on the road.

Dear Mr. Rafael, Thank you for the nice comments about our hotel. We are happy that you enjoyed your stay and We hope to see you soon at Mercure Montevideo. Best Regards, Marcelo Chiappino General Manager

Good Concept and customer care

트립어드바이저 평점 4.0/5

cbarrios8 Business - 04/07/2016 TripAdvisor 인증 리뷰

Good kitchen and very customer care specially on restaurant. They (repection) told me there were no rooms overlooking the sea. But after I mentioned that was a member LE CLUB, made an upgrade to a room overlooking the sea. Also not offered me the welcome ticket, I had to ask.

Dear Mr. Barrios, Thank you for sharing your comments about our services and to highlight our kitchen and customer care at the restaurant. I'm sorry about the confusion the clerk did about the room with sea view, we are going to improve this. Regards, Marcelo Chiappino General Manager

Best views of Rio de la Plata

트립어드바이저 평점 5.0/5

Marina R Couples - 12/01/2016 TripAdvisor 인증 리뷰

Small but well appointed property along Rambal Ghandi in Punta Carretas. 20 minutes walking fro Positos beach, 5 minutes away from Punta Carretas Shopping Mall. Helpful staff and good breakfast. SUperior rooms do have wonderful views of the river.

Estimado Huésped, es un gusto que haya disfrutado su estadía en nuestro hotel y compartido su opinión. Nuestro objetivo es brindar un servicio de calidad y día a día trabajamos en ello. Esperamos poder recibirlo nuevamente en su próxima estadía. Saludos, Sebastián Rodríguez

Good cost benefit ratio

트립어드바이저 평점 3.0/5

moris_zalcman Couples - 21/12/2015 TripAdvisor 인증 리뷰

It´s well located, clean and the crew is very friendly. The room is the smallest Mercure I´ve ever imagine, about 16 or 18 sq meters. The breafast is good, but I have missed some good Uruguayan bread.

Dear Guest We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. Best Regards. Sebastian Rodriguez

Good, but could be better...

트립어드바이저 평점 3.0/5

gwanga Couples - 20/07/2015 TripAdvisor 인증 리뷰

The hotel´s location is it´s selling point: Facing the water and close to shops and restaurant. The complementary breakfast was not bad, and the staff were all very friendly and helpful. Nothing to complain about there. What I did find very unsatisfying was the room (1103): Although it looked nice and was quite spacious, it wasn´t very clean. We found several items from previous guests under the bed, including a used glass and a hankerchief. Also 3 of the electric wall sockets didn´t work, and in the bathroom the water came out of the top of the showerhead instead of how it´s supposed to. All in all, not a bad hotel. It just needs a bit more attention given to the cleaning and general maintenance.

Dear Guest We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. Best Regards. Sebastian Rodriguez

Great Hotel

트립어드바이저 평점 5.0/5

jucavalieri Couples - 29/05/2015 TripAdvisor 인증 리뷰

amazing hotel! perfect location! the breakfast should better with more options. the receptionist was great and very polite. Me and my husband we liked a lot the hotel. The internet was very good! great hotel!

Dear Guest We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. Best Regards. Sebastian Rodriguez

A nice experience with high cost

트립어드바이저 평점 3.0/5

Ana195004 Couples - 07/05/2015 TripAdvisor 인증 리뷰

The Mercure Punta Carretas in Montevideo is very well located, in Mahatma Ghandi Rambla at seashore (as they call the river), but rooms are quite small for the price charged. The team at the restaurant and reception are exceptionally kind and efficient. Cleanliness is reasonable at the rooms, can be improved.

Dear Guest We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. We hope your next visit will be as pleasant as the previous one. Best Regards. Sebastian Rodriguez

Second stay, great hotel

트립어드바이저 평점 5.0/5

MomentsNotice Solo travel - 24/04/2015 TripAdvisor 인증 리뷰

This was my second stay at this property. Excellent staff from the front desk particularly Alejandro whose English is good, Nathan in the restaurant and the girls at breakfast. Housekeeping a bit spotty. Changed linens on request but the bed cover was stained, probably clean but with obvious stains--twice. Good English tv selection particularly Bloomberg Financial-- but really wish they carried CNBC station. Breakfast selection extensive but mediocre quality. Most rates include breakfast and they will deliver to the room for US$5 surcharge. Dulce de leche is a highlight of Uruguay. Breakfast offers one d de l pastry but it is very poor quality. A higher quality product would highlight this national treasure more. 11th floor has 2 rooms with balcony overlooking water. Great for single person but room is small so may be tight for 2 persons. Wish room had hot water setup. Not convenient to go to restaurant for tea. Love the area. Be sure to walk the ramblas with the locals. Great for running and biking, too. Good supermarket in punta carretas shopping center nearby. Close to busses to all areas of Montevideo. I will certainly return to this hotel.

Dear Guest We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Best Regards. Sebastian Rodriguez

Mini-Mercure

트립어드바이저 평점 4.0/5

Luis Felipe S Solo travel - 10/04/2015 TripAdvisor 인증 리뷰

This is a smaller Mercure the world. It is in the neighborhood of Punta Carretas, a quiet, safe and pleasant neighborhood. Suitable for walking on the edge of the beach, good bars and restaurants. Next 200m Shopping Punta Carretas.

Estimado Huésped: Es un gusto que haya disfrutado de su estadía en nuestro hotel. Le agradecemos por los comentarios realizados y esperamos recibirlo nuevamente. Saludos. Sebastián Rodríguez

Nice Boutique Style Hotel

트립어드바이저 평점 4.0/5

GoGeelong Couples - 12/03/2015 TripAdvisor 인증 리뷰

This was the first Accor Hotel I have stayed in that was more of a boutique style property. The room we had was furnished really nicely and had a great water view. It did have nicely fitted out, but very small bathroom. The location of the property is also good with plenty of nice restaurants within easy walking distance. Shopping at Punta Carretas Mall was also just around the corner. Breakfast was more like a continental breakfast and the restaurant was very small. No real bar as it was included in the restaurant. The staff were quite attentive and friendly. Overall a nice property.

Dear Guest We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Best Regards. Sebastian Rodriguez

Very comfortable

트립어드바이저 평점 4.0/5

jft973 22/01/2015 TripAdvisor 인증 리뷰

Very comfortable and excellent position. Personnel is professional. Only negative issue is the lack of own parking. However there's always safe place along the "Rambla". Ok breakfast and other services. Very nice the balconies at high floor (12) and with an astonishing panorama

Dear Guest We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Best Regards. Sebastian Rodriguez

Hotel Mercure Punta Carretas

트립어드바이저 평점 4.0/5

Mneri04 Business - 13/01/2015 TripAdvisor 인증 리뷰

Very good hotel, clean, confortable. My unique negative comment was when I have asked for a taxi. I have noticed that the recepcionist receive a "fee" from the taxi drive (or taxi drive company) to indicate passengers for the airport. When I asked the taxi driver from the hotel the cost was $900, as I asked direct to the taxi driver, I have paid $600....

Dear guest, thanks a lot for your comments. We are glad you enjoy your stay with us. Hope to see you soon at Mercure Punta Carretas. We will extend your compliments to the Hotel Staff; they will glad to hear from you. Please accept our apologizes regarding the transfer, the city provides different options for your transportation like taxis, private cards and Uber with fixed fees. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Best regards, Ilana Gateno General Mgr.

Disappointed.

트립어드바이저 평점 1.0/5

Marcelo d Couples - 17/12/2014 TripAdvisor 인증 리뷰

Disappointed, but not suffering too much. As a "Le Club" associated client (Silver Client) I made my reservation at this Mercure hotel logged in my account and had a "special" rate when my reservation was made. It was a promotion that reserving two or more nights in the weekend there would be a special discount. My arrival in the hotel was expected to Friday, 12 tonight and check out at Sunday, 14. As my flight to Montevideo was delayed I just arrived in the hotel in the first hours of Saturday, 13 and was massively surprised when the receptionist told that my reservation was cancelled because I didn't arrived on time in the night of Friday. Further to that there was no more rooms available in the category I reserved. Hopefully there were 3 rooms in the standard category and they were much more expensive than the value I was expecting in my reservation. As it was our wedding anniversary and we were very tired I didn't want to create problems or make complaints at that time and I booked a standard room for a very "salted" price. Secondly, as I made my reservation logged in my Le Club account I was expecting to have all my personal data filled in the check in registration when I arrived in the hotel (as it usually happens at all Ibis I stay). It didn't happen and we had to fill all of our data in the forms after to be advised that my "reservation" was cancelled. Anyway, we filled it and went to the room to sleep. So, I realized that to be a “Le Club Silver” client is not that advantage as Accor tries to convince us. They don’t honor prices, reservation and even don’t automate the registration process at the reception using your Le Club data. It would be very simple to solve this “issue”, managing it like Ibis: if you don’t arrive until a certain time in your first day they charge the first day at your credit card. At Mercure they said me that I should advise when I did my reservation that I would be delayed… Well, I couldn’t know that my flight would be delayed. What should I do? Go the pilot cabin in the flight and ask to the pilot to contact the airport through the plane radio and ask somebody to call Mercure to advise that as the flight arrival was delayed I would arrive later in the hotel?? Come on! As a company that operates hotels in dozens of countries you should know that not expected situations can happen and have a procedure to manage them. Using the same system as Ibis described above would be enough!! Why don’t you do it??????

Uruguay

트립어드바이저 평점 5.0/5

ewencameron Couples - 11/12/2014 TripAdvisor 인증 리뷰

This is a smal (physical size) hotel, but you really don't need anything else. The breakfast choices are excellent. The people are just fantastic, they can't do enough for you. The front desk staff were extremely helpful, answering all our question, recommending places to eat and organizing a rental car. The hotel is well located in the more or less calm of the beach but a 5 mile walk to the port for BBQ! Great value for money.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Rodriguez

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