Hotel Mercure Bydgoszcz Sepia 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 932 件のレビュー

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Hotel Mercure Bydgoszcz Sepia - Image 1
Hotel Mercure Bydgoszcz Sepia - Image 2
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Hotel Mercure Bydgoszcz Sepia - Image 4
Marszalka Focha 20, 85070 BYDGOSZCZ, ポーランド

説明

ホテルのその他の情報

  • Hotel in the downtown area opposite Opera Nova

  • Modern rooms with glass shower cubicles

  • Fitness Area / 24-Hour Sauna

  • Roof terrace restaurant with views over Bydgoszcz

  • Green Key certification

当ホテルの客室

ホテル所在地

Hotel Mercure Bydgoszcz Sepia

Marszalka Focha 20
85070 BYDGOSZCZ
ポーランド

GPS:53.124749, 17.99959

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

FOCHA 20

Great food and aromatic wine are a passion we share with our guests. In Focha20, you will find local specialties and a varied menu of dishes made from carefully selected ingredients.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  932 件のレビュー

トリップアドバイザーの評価  4.6/5  476 件のレビュー

Everything cool

トリップアドバイザーの評価 5.0/5

Martyna k トリップアドバイザー認証口コミ

Great hotel and great service. I am very satisfied, delicious food, very nice employees. I honestly recommend it and I will definitely come back.

A Lovely Stay

トリップアドバイザーの評価 5.0/5

Marcin B トリップアドバイザー認証口コミ

Very pleasant stay with helpful staff, spotless rooms and a calm atmosphere. Comfortable beds and great location. I’d happily stay here again!

Not given what was paid for ... Don't like being ripped off!

トリップアドバイザーの評価 3.0/5

Bjkkent トリップアドバイザー認証口コミ

The access to the hotel is limited and the bar and reception area is very small. The atmosphere is mainly couple based and lacks something. The rooms are large but rather tired, a little bit like the person who cleaned mine as all that was done was to throw the quilt over the mattress, no crockery cleaned or removed, and having searched for a while I found the TV controller under the quilt. The weather was very cold when I visited but I found the room quite cold . The bar service is quite shoddy and the prices are ridiculous... £10.00 for a 250 ml of wine which actually was never that. At most it was 185 ml and when I challenged Kasper behind the bar he said he gave me the most popular wine without giving me a choice; quite rude if I'm honest. I had breakfast included and the choice was varied but mainly continental. The toaster didn't toast, very little seating, the hot drinks were cold. The shower was fabulous, powerful and hot, however I had to move the kettle to the side of the bed because the way the fitted furniture had been installed, the plug couldn't fit. I don't like giving negative reviews but certain things put my back up, especially being completely ripped off in the bar. Never been a large glass of wine and to charge that was disgusting. I don't like being ripped off! Oh, I kept trapping my fingers in the access door because it was broken. Also, when sat in the reception/bar area, the visual disturbance from the big wheel outside could trigger someone with epilepsy to have an event. My reviews are usually very positive but this time I'm quite annoyed. Also, I know this seems very pretentious but if your not Polish then the TV is unfit for you... I know it's Poland but it's a tourist area ... There needs to be some adaptation.

Dear Mrs. Beverley, Thank you very much for choosing Mercure Bydgoszcz Sepia and for taking the time to share your detailed feedback with us. Please be assured that I have carefully reviewed all of your comments and discussed them thoroughly with the relevant team members. I also held a conversation with our staff to better understand the situation described. Mr. Kacper, the waiter you mentioned, is a long-standing and highly valued member of our team. We are confident that he had no intention of misleading or overcharging you. During our discussion, he explained that you requested a dry wine, which is slightly more expensive than our house wine (which is semi-dry). He offered the least expensive option available within this category, while still ensuring very good quality. Nevertheless, if you felt misinformed or uncomfortable with this situation, please accept our sincere apologies. Your technical remarks have also been shared with our Technical Manager so that all reported issues can be addressed and resolved as quickly as possible. Thank you once again for your constructive criticism. We truly appreciate such feedback, as it helps us improve our services and enhance the experience of our future guests. I sincerely hope that you will choose to visit us again in the future and allow us the opportunity to present the highest standard of service. Kind regards, Jakub Fetter General Manager

Christmas trip to Christmas market in bydgosz

トリップアドバイザーの評価 5.0/5

Explorer56562058661 トリップアドバイザー認証口コミ

"We booked two rooms for a family trip to Bydgoszcz to enjoy the Christmas market and celebrate my wife’s birthday. From the moment we arrived, the experience was exceptional. The hotel arranged beautiful flowers and a bottle of wine in our room, which made the occasion truly memorable. Every detail was perfect, and the staff went above and beyond to make us feel welcome. A heartfelt thank you to the entire team at Mercure Sepia for creating such a wonderful stay!"

This is the sort of place where you'd just book it without question, next time you are there.

トリップアドバイザーの評価 5.0/5

W4Peter トリップアドバイザー認証口コミ

The hotel can be reached by tram (4 stops) or foot (16 minutes) from the railway station. It's a wee bit downhill but nothing serious. The location is superb. You are across the bridge from the old town square, and around the corner from the shopping district. The staff were lovely on check in and check out. I should have asked, as I like to keep a record of my stay, but I just received a receipt. The lift is small, but I did not encounter any jams. There might be another one, but I didn't need to ask. My room looked over the Opera. The soundproofing is very good, and I left the windows open anyway, so it can't be too bad on the 4th floor. The room was spotless. I slept like a log. Some of the towels felt brand new, which is always a pleasure. There is a terrace with glorious views on the 4th floor. Service is seasonal, but the views aren't.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 419 件のレビュー 9/10 ロケーション
  • 393 件のレビュー 9.1/10 客室
  • 434 件のレビュー 9.6/10 サービス
  • 13 件のレビュー 3.1/10 インターネット
  • 236 件のレビュー 9.3/10 朝食
  • 181 件のレビュー 8.8/10 快適さ
  • 122 件のレビュー 9.5/10 清潔さ
  • 102 件のレビュー 9.4/10 雰囲気

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