Hotel Mercure Bydgoszcz Sepia 4 Sterne

Dear Juergen, thank you for taking the time to share such detailed feedback. We truly appreciate your loyalty and the fact that, as a frequent visitor to Bydgoszcz, you have chosen our hotel on many occasions. First of all, we are pleased to hear that you continue to appreciate the cleanliness of our rooms and the quality of our breakfast, both of which received your highest ratings. We will gladly share your positive comments with our housekeeping and restaurant teams. At the same time, we are sincerely sorry that several aspects of your stay did not meet your expectations. In particular, we regret the difficulties you experienced with the TV channels, the handling of your invoice details, and the level of service you received from our team. Please accept our apologies for the frustration this caused. Regarding the German TV channels, the issue was related to technical and licensing changes rather than a deliberate decision to remove them because of reception problems. Nevertheless, we understand your disappointment and agree that our communication on this matter should have been better. We are especially concerned by your comments regarding friendliness, communication, and the repeated difficulties with invoice preparation despite providing your business card. This is not the level of service we aim to deliver, and your remarks will be discussed with our reception team to prevent similar situations in the future. Thank you once again for your honest feedback. We regret that your recent experiences have led you to consider alternative hotels, and we hope we will have the opportunity to regain your trust during a future stay. Mercure Bydgoszcz Sepia Team

Dear Mr. Peter, thank you very much for your excellent review and for awarding us the highest possible rating. We are delighted to learn that you were fully satisfied with your stay and that you appreciated our hotel's atmosphere, convenient location close to the Old Town, and on-site parking facilities. It is especially rewarding to know that our reception team made such a positive first impression through their friendliness, professionalism, and helpfulness. We are also pleased that you enjoyed the comfort of your room, the quality of the beds, the cleanliness standards, and our breakfast offer. Your kind words about all our team members being friendly and competent are greatly appreciated and will be shared with the entire staff. Thank you as well for your loyalty as an ALL Gold member and for choosing Mercure Bydgoszcz Sepia during your business travels. We truly value your trust and recommendation. We look forward to welcoming you back on your next visit to Bydgoszcz. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Dirk, thank you for your kind feedback. We’re pleased to hear that you appreciated our friendly team and the comfort and equipment of the rooms. We also appreciate your comment regarding WiFi speed and will work on improving it. We hope to welcome you again soon! Mercure Bydgoszcz Sepia Team

Dear Mr. M., Thank you for taking the time to share your feedback regarding your stay at Mercure Bydgoszcz Sepia. We are delighted to hear that the comfort of your room and the cleanliness met your expectations. At the same time, we sincerely apologize for the inconvenience caused by the limited availability of parking spaces and the difficulties with the QR code directions. Your comments are very valuable and will help us improve both our services and guest experience. We also appreciate your feedback regarding breakfast, which will be shared with our culinary team to enhance the quality of our offerings. We hope that, despite these challenges, you still enjoyed your stay in Bydgoszcz, and we look forward to welcoming you back in the future. With kind regards The Mercure Bydgoszcz Sepia Team

Dear Mr. L., Thank you for your positive feedback and for taking the time to share your experience with us through the TrustYou survey. We’re very pleased to hear that you had an enjoyable stay and that you valued the cleanliness of the hotel as well as the friendliness of our team. Your high ratings across different aspects of your visit - from check-in to breakfast - are truly appreciated. It’s especially rewarding to know that you would gladly return. We look forward to welcoming you back to Mercure Bydgoszcz Sepia on your next trip to the city - whether for business or leisure. Kind regards, Mercure Bydgoszcz Sepia Team