Hotel Mercure Bydgoszcz Sepia 4 Sterne

Dear Mr. F., thank you very much for taking the time to share your feedback following your stay at Mercure Bydgoszcz Sepia. We are delighted to know that you appreciated our central location, the cleanliness of the hotel, and the excellent value for money. It is also a pleasure to hear that the workspace in your Standard Room met your expectations and contributed to a comfortable business stay. Thank you as well for your high ratings across so many aspects of your visit, including our team, accommodation, Wi-Fi, and check-out experience. We also appreciate your loyalty as an ALL member. We hope to have the pleasure of welcoming you back soon and earning the highest possible rating during your next stay. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Mr. Gerd, thank you for taking the time to share your detailed feedback and for staying with us again. We are pleased that the room facing the quieter side of the hotel provided you with a comfortable stay without disturbance from tram traffic. We also appreciate your loyalty as an ALL Silver member and your willingness to recommend our hotel. We are sorry, however, that the issue with German television channels occurred again. We fully understand your frustration, especially as the service worked correctly in your colleague’s room but not in yours. We will ask our technical team to investigate the difference between the installations in the indicated rooms. We also take your comments regarding the restaurant team very seriously. A friendly greeting and welcoming attitude should be a natural part of our service for every guest, regardless of nationality. We will address this feedback with the team. Thank you also for your comments regarding Wi-Fi access and connection speed. We hope that during your next stay we will be able to provide an improved experience and earn a higher overall rating. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Juergen, thank you for taking the time to share such detailed feedback. We truly appreciate your loyalty and the fact that, as a frequent visitor to Bydgoszcz, you have chosen our hotel on many occasions. First of all, we are pleased to hear that you continue to appreciate the cleanliness of our rooms and the quality of our breakfast, both of which received your highest ratings. We will gladly share your positive comments with our housekeeping and restaurant teams. At the same time, we are sincerely sorry that several aspects of your stay did not meet your expectations. In particular, we regret the difficulties you experienced with the TV channels, the handling of your invoice details, and the level of service you received from our team. Please accept our apologies for the frustration this caused. Regarding the German TV channels, the issue was related to technical and licensing changes rather than a deliberate decision to remove them because of reception problems. Nevertheless, we understand your disappointment and agree that our communication on this matter should have been better. We are especially concerned by your comments regarding friendliness, communication, and the repeated difficulties with invoice preparation despite providing your business card. This is not the level of service we aim to deliver, and your remarks will be discussed with our reception team to prevent similar situations in the future. Thank you once again for your honest feedback. We regret that your recent experiences have led you to consider alternative hotels, and we hope we will have the opportunity to regain your trust during a future stay. Mercure Bydgoszcz Sepia Team

Dear Mr. Peter, thank you very much for your excellent review and for awarding us the highest possible rating. We are delighted to learn that you were fully satisfied with your stay and that you appreciated our hotel's atmosphere, convenient location close to the Old Town, and on-site parking facilities. It is especially rewarding to know that our reception team made such a positive first impression through their friendliness, professionalism, and helpfulness. We are also pleased that you enjoyed the comfort of your room, the quality of the beds, the cleanliness standards, and our breakfast offer. Your kind words about all our team members being friendly and competent are greatly appreciated and will be shared with the entire staff. Thank you as well for your loyalty as an ALL Gold member and for choosing Mercure Bydgoszcz Sepia during your business travels. We truly value your trust and recommendation. We look forward to welcoming you back on your next visit to Bydgoszcz. Kind regards, Mercure Bydgoszcz Sepia Team