Hotel Mercure Bydgoszcz Sepia 4 Sterne

Dear Mr. Wolfgang, Thank you very much for sharing your feedback following your stay at Mercure Bydgoszcz Sepia. We are delighted to hear that you had a pleasant stay and that everything met your expectations. It is particularly nice to know that you enjoyed your visit with friends and were satisfied with the cleanliness, accommodation and overall service. We also appreciate the consistently high ratings across the different areas of your stay. Thank you for your continued trust in Mercure and for choosing our hotel as an ALL Diamond member. We hope to have the pleasure of welcoming you and your friends back to Bydgoszcz in the future. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Mr. Ulrich, Thank you for taking the time to share your feedback following your stay at Mercure Bydgoszcz Sepia. We are pleased that you appreciated our breakfast, Wi-Fi, and the smooth check-out process. At the same time, we are sorry that the level of friendliness and personal attention from our team did not fully meet your expectations. We take your comments regarding the morning welcome and friendliness seriously. Small gestures, such as a warm greeting, can make a significant difference to the overall guest experience, and we will use your feedback in our ongoing staff training. We also appreciate the areas you rated positively, including the cleanliness and your overall accommodation experience. Your feedback is valuable to us and helps us identify where we can improve. We hope to have the opportunity to welcome you again and provide you with the warm and attentive service you expect from Mercure. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Mr. Frank, Thank you for taking the time to share your feedback following your stay at Mercure Bydgoszcz Sepia. We are pleased to hear that you appreciated the friendliness of our team, the cleanliness of the hotel, and especially our breakfast, which you rated very highly. We are sorry, however, that the parking arrangements and the language support at reception did not fully meet your expectations. Our hotel is located in the very centre of Bydgoszcz, where parking space is naturally limited. In addition to our hotel parking, we cooperate with a nearby multi-storey car park, which provides an alternative when our own spaces are fully occupied. Regarding the German-speaking reception service, we apologize if the information provided during the booking process was misleading. We will look into this to ensure that the information available to guests is accurate. We appreciate your feedback and hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Rainer, Thank you very much for your wonderful review and for awarding Mercure Bydgoszcz Sepia the highest rating. We are delighted to hear that you appreciated the friendly service, cleanliness, and secure parking. It is especially nice to know that Bydgoszcz was such a positive surprise for you and that you enjoyed discovering our city. We are very happy to hear that you would like to return. We look forward to welcoming you back to Mercure Bydgoszcz Sepia on your next visit! Kind regards, Mercure Bydgoszcz Sepia Team

Dear Mr. F., thank you very much for taking the time to share your feedback following your stay at Mercure Bydgoszcz Sepia. We are delighted to know that you appreciated our central location, the cleanliness of the hotel, and the excellent value for money. It is also a pleasure to hear that the workspace in your Standard Room met your expectations and contributed to a comfortable business stay. Thank you as well for your high ratings across so many aspects of your visit, including our team, accommodation, Wi-Fi, and check-out experience. We also appreciate your loyalty as an ALL member. We hope to have the pleasure of welcoming you back soon and earning the highest possible rating during your next stay. Kind regards, Mercure Bydgoszcz Sepia Team