Dear Mr. Wolfgang, Thank you very much for sharing your feedback following your stay at Mercure Bydgoszcz Sepia. We are delighted to hear that you had a pleasant stay and that everything met your expectations. It is particularly nice to know that you enjoyed your visit with friends and were satisfied with the cleanliness, accommodation and overall service. We also appreciate the consistently high ratings across the different areas of your stay. Thank you for your continued trust in Mercure and for choosing our hotel as an ALL Diamond member. We hope to have the pleasure of welcoming you and your friends back to Bydgoszcz in the future. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Mr. Ulrich, Thank you for taking the time to share your feedback following your stay at Mercure Bydgoszcz Sepia. We are pleased that you appreciated our breakfast, Wi-Fi, and the smooth check-out process. At the same time, we are sorry that the level of friendliness and personal attention from our team did not fully meet your expectations. We take your comments regarding the morning welcome and friendliness seriously. Small gestures, such as a warm greeting, can make a significant difference to the overall guest experience, and we will use your feedback in our ongoing staff training. We also appreciate the areas you rated positively, including the cleanliness and your overall accommodation experience. Your feedback is valuable to us and helps us identify where we can improve. We hope to have the opportunity to welcome you again and provide you with the warm and attentive service you expect from Mercure. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Mr. Frank, Thank you for taking the time to share your feedback following your stay at Mercure Bydgoszcz Sepia. We are pleased to hear that you appreciated the friendliness of our team, the cleanliness of the hotel, and especially our breakfast, which you rated very highly. We are sorry, however, that the parking arrangements and the language support at reception did not fully meet your expectations. Our hotel is located in the very centre of Bydgoszcz, where parking space is naturally limited. In addition to our hotel parking, we cooperate with a nearby multi-storey car park, which provides an alternative when our own spaces are fully occupied. Regarding the German-speaking reception service, we apologize if the information provided during the booking process was misleading. We will look into this to ensure that the information available to guests is accurate. We appreciate your feedback and hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Rainer, Thank you very much for your wonderful review and for awarding Mercure Bydgoszcz Sepia the highest rating. We are delighted to hear that you appreciated the friendly service, cleanliness, and secure parking. It is especially nice to know that Bydgoszcz was such a positive surprise for you and that you enjoyed discovering our city. We are very happy to hear that you would like to return. We look forward to welcoming you back to Mercure Bydgoszcz Sepia on your next visit! Kind regards, Mercure Bydgoszcz Sepia Team

Dear Mr. F., thank you very much for taking the time to share your feedback following your stay at Mercure Bydgoszcz Sepia. We are delighted to know that you appreciated our central location, the cleanliness of the hotel, and the excellent value for money. It is also a pleasure to hear that the workspace in your Standard Room met your expectations and contributed to a comfortable business stay. Thank you as well for your high ratings across so many aspects of your visit, including our team, accommodation, Wi-Fi, and check-out experience. We also appreciate your loyalty as an ALL member. We hope to have the pleasure of welcoming you back soon and earning the highest possible rating during your next stay. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Mr. Gerd, thank you for taking the time to share your detailed feedback and for staying with us again. We are pleased that the room facing the quieter side of the hotel provided you with a comfortable stay without disturbance from tram traffic. We also appreciate your loyalty as an ALL Silver member and your willingness to recommend our hotel. We are sorry, however, that the issue with German television channels occurred again. We fully understand your frustration, especially as the service worked correctly in your colleague’s room but not in yours. We will ask our technical team to investigate the difference between the installations in the indicated rooms. We also take your comments regarding the restaurant team very seriously. A friendly greeting and welcoming attitude should be a natural part of our service for every guest, regardless of nationality. We will address this feedback with the team. Thank you also for your comments regarding Wi-Fi access and connection speed. We hope that during your next stay we will be able to provide an improved experience and earn a higher overall rating. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Juergen, thank you for taking the time to share such detailed feedback. We truly appreciate your loyalty and the fact that, as a frequent visitor to Bydgoszcz, you have chosen our hotel on many occasions. First of all, we are pleased to hear that you continue to appreciate the cleanliness of our rooms and the quality of our breakfast, both of which received your highest ratings. We will gladly share your positive comments with our housekeeping and restaurant teams. At the same time, we are sincerely sorry that several aspects of your stay did not meet your expectations. In particular, we regret the difficulties you experienced with the TV channels, the handling of your invoice details, and the level of service you received from our team. Please accept our apologies for the frustration this caused. Regarding the German TV channels, the issue was related to technical and licensing changes rather than a deliberate decision to remove them because of reception problems. Nevertheless, we understand your disappointment and agree that our communication on this matter should have been better. We are especially concerned by your comments regarding friendliness, communication, and the repeated difficulties with invoice preparation despite providing your business card. This is not the level of service we aim to deliver, and your remarks will be discussed with our reception team to prevent similar situations in the future. Thank you once again for your honest feedback. We regret that your recent experiences have led you to consider alternative hotels, and we hope we will have the opportunity to regain your trust during a future stay. Mercure Bydgoszcz Sepia Team

Dear Mr. Peter, thank you very much for your excellent review and for awarding us the highest possible rating. We are delighted to learn that you were fully satisfied with your stay and that you appreciated our hotel's atmosphere, convenient location close to the Old Town, and on-site parking facilities. It is especially rewarding to know that our reception team made such a positive first impression through their friendliness, professionalism, and helpfulness. We are also pleased that you enjoyed the comfort of your room, the quality of the beds, the cleanliness standards, and our breakfast offer. Your kind words about all our team members being friendly and competent are greatly appreciated and will be shared with the entire staff. Thank you as well for your loyalty as an ALL Gold member and for choosing Mercure Bydgoszcz Sepia during your business travels. We truly value your trust and recommendation. We look forward to welcoming you back on your next visit to Bydgoszcz. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Dirk, thank you for your kind feedback. We’re pleased to hear that you appreciated our friendly team and the comfort and equipment of the rooms. We also appreciate your comment regarding WiFi speed and will work on improving it. We hope to welcome you again soon! Mercure Bydgoszcz Sepia Team

Dear Mr. M., Thank you for taking the time to share your feedback regarding your stay at Mercure Bydgoszcz Sepia. We are delighted to hear that the comfort of your room and the cleanliness met your expectations. At the same time, we sincerely apologize for the inconvenience caused by the limited availability of parking spaces and the difficulties with the QR code directions. Your comments are very valuable and will help us improve both our services and guest experience. We also appreciate your feedback regarding breakfast, which will be shared with our culinary team to enhance the quality of our offerings. We hope that, despite these challenges, you still enjoyed your stay in Bydgoszcz, and we look forward to welcoming you back in the future. With kind regards The Mercure Bydgoszcz Sepia Team

Dear Mr. L., Thank you for your positive feedback and for taking the time to share your experience with us through the TrustYou survey. We’re very pleased to hear that you had an enjoyable stay and that you valued the cleanliness of the hotel as well as the friendliness of our team. Your high ratings across different aspects of your visit - from check-in to breakfast - are truly appreciated. It’s especially rewarding to know that you would gladly return. We look forward to welcoming you back to Mercure Bydgoszcz Sepia on your next trip to the city - whether for business or leisure. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Mr. K., Thanks for your feedback. We’re happy to hear you enjoyed the cleanliness, comfort, and service during your stay. We apologize for the inconvenience caused by the air conditioning. The sensor shows the room temperature, and we understand it didn’t cool quite as well as it should have on such a warm day. We’re working on improving that. We’d love to welcome you back soon for an even better experience. Best regards, Mercure Bydgoszcz Sepia Team

Dear Mr. B., Thank you very much for your kind words and positive feedback. We’re delighted that you enjoyed our central location, the rooftop terrace, and that your little pet felt welcome. It was a pleasure to have you with us, and we look forward to welcoming you back soon! Regards Mercure Bydgoszcz Sepia Team

Sehr geehrter Herr Joerg, herzlichen Dank für Ihre Rückmeldung. Es freut uns sehr, dass Sie die zentrale Lage, unser Frühstück und das freundliche Personal geschätzt haben. Gleichzeitig nehmen wir Ihre Hinweise zu den Kissen und dem Begrüßungsgetränk ernst und werden daran arbeiten, Ihren nächsten Aufenthalt noch angenehmer zu gestalten. Wir würden uns freuen, Sie bald wieder im Mercure Bydgoszcz Sepia begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr Mercure Bydgoszcz Sepia Team

Dear A., Thank you very much for your fantastic review and perfect scores! We are thrilled to hear that you enjoyed the rooftop view, our excellent service, and the welcome drinks. It means a lot to us that you appreciated the efforts of our team — we will gladly pass on your kind words to girls who made your stay special. We have also taken note of your comment regarding the WiFi speed and we would like to inform you that we are already working on improvements. We look forward to welcoming you back soon to Mercure Bydgoszcz Sepia! Warm regards, Mercure Bydgoszcz Sepia Team

Dear Mr. D., Thank you very much for your excellent review and kind words. We are delighted to hear that you appreciated our central yet quiet location, as well as our professional and guest-focused service. We will gladly pass on your compliments to the reception team. We look forward to welcoming you back soon at Mercure Bydgoszcz Sepia! Best regards, Mercure Bydgoszcz Sepia Team