Dear Nobuyuki, Thank you for taking the time to share your detailed feedback with us. We’re glad to hear that you appreciated the breakfast area and water dispenser on the 4th floor. It’s great to know these facilities were convenient during your stay. We note your comments regarding utensils availability and menu variety, and this has been shared with the restaurant team for improvement and review. Regarding housekeeping, room cleaning is scheduled on alternate days after the day of check-in as part of our sustainability practice. Should you require additional servicing, guests may kindly dial 0 or approach our Front Office team for assistance, and we will be happy to help. Your comment about the distance to the subway is understood. To assist with transportation, we provide a complimentary one-way shuttle to Tai Seng MRT at 11:00 a.m. and 2:00 p.m. daily (first come, first served), as well as shuttle services to Mattar MRT and Woodleigh MRT at minimal charges. The matter regarding the ceiling leak in Room 911 has been escalated to our engineering team for inspection and follow-up. Thank you once again for your constructive feedback. It is valuable in helping us improve our services and facilities. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Satoshi, Thank you for taking the time to share your feedback with us. We note your comments regarding the hairdryer placement and room layout. Our room configuration follows a sustainability and adaptability concept, designed to maximize space efficiency within standard Singapore hotel sizing. We understand that this layout may differ from traditional designs, and your feedback has been recorded for review. Regarding the elevator wait time, we operate three elevators serving the hotel, and during peak periods, waiting time may be slightly longer due to higher guest traffic. As for the staircase access, certain doors are controlled as part of our building security measures to prevent unauthorized access to restricted levels, including Level 4 where the restaurant is located. Thank you once again for your comments. They are valuable in helping us review and improve our guest experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for rating your stay with us 8/10 and for sharing your feedback. We’re glad to hear that you found your stay comfortable. At the same time, we regret the inconvenience caused by the in-room safe not working and the shower drainage issue. Your comments have been shared with our engineering team for inspection and improvement. Should guests encounter any issues during their stay, they are kindly encouraged to dial 0 or approach our Front Office team at the lobby, and we will be happy to assist promptly. Thank you once again for your valuable feedback. We hope to welcome you back again in the future for an even better experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our location and the friendliness of our staff, and we are pleased to know that our team helped make your stay comfortable. At the same time, we sincerely apologize that the room cleanliness and upkeep did not fully meet your expectations. Your comments regarding housekeeping timing and overall room condition have been shared with our relevant teams for review and improvement. We understand how important cleanliness and comfort are to our guests, and we regret any disappointment caused. Thank you once again for your honest feedback. It helps us identify areas where we can do better, and we hope to have the opportunity to welcome you back for an improved experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Aki, Thank you for sharing your thoughtful feedback. We’re delighted to know you had a pleasant and comfortable stay, and that our team’s kindness made a positive impression. We appreciate your comments regarding the cup and kettle — we’ll be sure to share this with our housekeeping team to ensure extra attention to detail. We’re happy to know you found the amenities sufficient and of good quality. It’s wonderful to hear you would stay with us again — we look forward to welcoming you back on your next solo trip! Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you so much for sharing your experience with us! We are delighted to hear that you enjoyed the delicious breakfast and found our staff's service to be excellent. Your kind words mean a lot to us, and we will be sure to share your feedback with the team. We look forward to welcoming you back for another wonderful stay! Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for sharing your experience! We're happy to hear that you found the room comfortable and well-equipped. We understand the location may not have been as convenient as you'd hoped, but we're glad it still provided you with a peaceful and enjoyable stay. We hope to welcome you back in the future! Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson