Dear Valued Guest, Thank you for your wonderful review and for choosing to stay with us again at Ibis Styles Singapore on Macpherson. We are truly delighted to know that your second stay with us was just as pleasant and that you found great value during your visit. It is especially rewarding to hear your kind compliments about our team. Elma and Grace will be very pleased to know they made a positive impact on your experience. We are also glad that you enjoyed the cleanliness and quietness of the rooms, our eco-friendly initiatives, and the convenience of our self-service laundry facilities for extended stays. It’s wonderful to know that our location, transport connectivity, and nearby dining options added to your overall experience. Your recommendation truly means a lot to us, and we sincerely appreciate your support. We look forward to welcoming you back again for another comfortable and enjoyable stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for sharing your feedback. We note your comments regarding the missing toilet paper upon arrival and the handling of used and replacement towels. This has been shared with our housekeeping team for review to ensure better consistency in service delivery. Your feedback regarding room space and beverage selection has also been recorded for further evaluation as we continue to improve our offerings. Should any assistance be required during your stay, guests may kindly dial “0” or approach our Front Office staff at the counter, and our team will be glad to assist. We appreciate your feedback. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Knut, Thank you for sharing your feedback with us. We’re pleased to hear that you had a very pleasant stay and appreciated the friendly team who strive to fulfill our guests’ wishes. Your kind mention of Chris at the Front Office and the restaurant staff is truly appreciated and will be shared with them. We also note your comments regarding the booking price visibility in the app and the room service schedule. Your feedback has been recorded and shared with the relevant teams for review. Thank you once again for your valuable comments, and we hope to welcome you back again in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for sharing your feedback. We’re sorry to hear about the disturbance you experienced during your stay. The dates you booked coincided with the F1 season, which is typically a high-occupancy period and can lead to some increased noise levels. Nevertheless, we understand how important rest is and apologize for the inconvenience caused. We’ve also taken note of your comment about the laundry trolleys and will remind our team to ensure hallways and emergency exits remain clear at all times. Your feedback is valuable to us as we continuously work on improving our guests’ experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Dirk P., Thank you very much for your detailed review! We’re glad to hear that you found our hotel to be a good budget option in Singapore, with friendly and competent staff, comfortable rooms, and convenient facilities like the pool and breakfast. It’s great to know you enjoyed the location’s accessibility and nearby amenities as well. We also appreciate your special mention of our waitress on duty on August 10, 2025—your kind words about her professionalism and friendliness will certainly be shared with her and the team. We’re happy you had a pleasant stay overall (and that the Singapore Sling at the pool bar was memorable!), and we look forward to welcoming you back again soon. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Nata, Thank you for your kind words! We’re delighted to hear that you enjoyed your stay, our breakfast, and the cleanliness of the rooms. It’s always a pleasure to know our staff made your experience pleasant. We look forward to welcoming you back on your next visit to Singapore! Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you so much for your kind words! We're delighted to hear that everything met your expectations and that you had an all-around good stay with us. We hope to welcome you back again soon for another seamless experience! Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Stefan, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your otherwise good experience was affected by the unfortunate disappearance of your sports shirt. Please allow us to assure you that we took your report seriously from the moment it was brought to our attention. Our team promptly informed Housekeeping and all relevant departments to conduct a thorough check, including a review of laundry handling procedures. We understand you mentioned the item was placed on the bed, and we carefully investigated the possibility it was collected during routine servicing. Despite the involvement of our General Manager and multiple follow-ups, we regret that we were unable to locate the item. We understand your frustration and disappointment, and we deeply apologise that we could not provide a resolution that met your expectations. We truly appreciate your kind words about your overall stay, and we hope you will consider giving us another opportunity to provide a better and more reassuring experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson