Novotel Itu Terras de São José Golf & Resorts 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 4 309

O hotelu

  • Pet friendly hotel! Bring your pet to the trip. We accept dogs up to 15 kg.

  • Recreation and Leisure Team for children (from 04 years) and adults.

  • Kids Space: fun for children from 0 to 03 years old.

  • Convention centre with 17 rooms and capacity for up to 800 people.

  • Accessible for people with reduced mobility.

hotel certyfikowany ALLSAFE

Lokalizacja hotelu

Novotel Itu Terras de São José Golf & Resorts

Al. São Paulo Golf, no number, Condominio Terras De Sao Jose
13306440 ITU

Pozycja GPS:-23.298776, -47.299367

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne


Taste the best of international cuisine in a warm and modern atmosphere. Enjoy our delicious buffet or à la carte menu. Don't forget to enjoy our feijoada with live music on Saturdays!

Nasze pokoje

Our 343 modern and cozy rooms offer the necessary comfort so you and your family can relax after a pleasant day at our resort. Overlooking the mountains or the leisure areas of the hotel, our rooms and suites include rooms that are adapted for people with reduced mobility or connecting rooms for those with big families. Both can be requested at the time of booking.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 4 309

Ocena TripAdvisor  4.0/5  Liczba opinii: 776

Hotel resort, also good for business

Ocena na stronie TripAdvisor 4.0/5

ksg48 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I stayed there two nites for business. The checkin was friendly and convenient. Free water in the fridge (cans), a spacey room, deposit box, good manageable AC, good shower and a fantastic bed. Room was on ground floor and the window was not locked, but you can do that by yourself. Breaky was on another floor, with outisde and inside sitting. Fresh made eggs, omelette, freshly made juices, bread, fruit, pastry, cheese, ham, sausages and so forth - for every one something good to find. Checkout was simiar professional as checkin. Next time again

Olá ksg48, Primeiramente gostaria de agradecer por compartilhar suas impressões sobre sua hospedagem conosco. Ficamos lisonjeados com suas palavras e contentes ao ler no seu comentário que nossos serviços foram satisfatórios. Em nome de toda a equipe agradeço todos os elogios que nos deixaram. Será um prazer recebê-los novamente, E aguardamos ansiosamente para rever você e sua família e lhe proporcionamos mais uma estadia acolhedora e satisfatória. Atenciosamente, Gislaine Ramos

Experience in this property done!

Ocena na stronie TripAdvisor 3.0/5

SamLawEnforcement Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Went in this property for two nights, and didn't enjoy too much ! First impressions wasn't good,beginning with the front desk lady,she's not so sweet.The room is good but the worst part was the smelly pillows,with a disgusting smell of pre guest sweat, yuk ! I had to cover the pillow with my personal towel to avoid the bad smell !There was a low variety, low quality food, When I placed the reservation on-line it was never mentioned about payment for self or valet parking.You have to wait until 9am to use the pool ! Isn't this all freak ? I won't back in this property any time soon !

Hello, how is everything? We sincerely apologize for not providing you with a great experience. And we want to know that your reservations are very important to us, through them we can improve our services and seek more and more improvements. Regarding the service provider, our remittance to the delivery service, to whom it is intended to handle an outsourced service, our remittance to the next treatment. Regarding the service of our employees, it is not our standard to obtain this type of conduct. The responsible sector provides, seeking improvement with new requested training. In relation to our meals, let's pass it on so that our kitchen can improve its menu. About the opening hours of our pools, from Monday to Friday it is from 9 am to 7 pm and on Saturdays and Sundays from 8 am to 7 pm. served the provision Regards, Gislaine Ramos


Ocena na stronie TripAdvisor 1.0/5

anhishxec Rodziny - Opinia zatwierdzona w TripAdvisor

We came on the 1st of January to play a round of golf ( the hotel is promoting as golf and resort) and to have lunch or dinner at the hotel premises. When we walked in, and we asked the receptionist ( Larissa), she didn't know if the golf course was open ( she called to find out!!!) and she told us that we weren't allowed to go to the restaurant either as it was reserved only for guests of the hotel!!!!. We asked if the hotel is "pet friendly." which means if they accept animals, and she told us that yes, the hotel is pet friendly, but when we mentioned that we have a cat, the receptionist said the term "pet friendly" doesn't include cats!!! Absolutely ridiculous!!! Very unprofessional and sloppy customer service; it seemed like they had zero training. Everyone was guessing, and we felt that nobody was there to work but to ensure they would not have more workload, so they focused on sending customers away—a very disappointing experience from a Novotel.

Olá Gy, tudo bem com você? Agradecemos sua estadia Primeiramente sentimos muito por não ter lhe proporcionado uma excelente experiência Queremos que saiba que seu feedback é muito importante para nós, através dele podemos melhorar nossos serviços e buscar cada vez mais melhorias. Referente nossa recepção, acredito que houve erro de comunicação do nosso colaborador, iremos repassar para que o setor responsável verifique evitando futuros ocorridos. Em relação ao atendimento do nosso colaborador, não é de nosso padrão obter esse tipo de conduta. Portanto iremos repassar para que a gestão responsável, verifique, buscando melhorias com novos treinamentos para atendimento mais solicito. Sobre o ocorrido do pet, primeiramente pedimos nossas sinceras desculpas pela conduta do nosso colaborador, mas infelizmente nosso serviço Pet Friendly aceita cachorros de médio médio porte (até 02 cães com até 15 kg por apartamento). Pedimos nossas sinceras desculpas Ficamos a disposição Atenciosamente, Vinicius Moraes

Lots of room for improvement

Ocena na stronie TripAdvisor 3.0/5

Rowbav Rodziny - Opinia zatwierdzona w TripAdvisor

Slow check in and check out. Food offering quite good. Smelly bins outside level 6 lifts not cleared for 4 days despite 4 requests to do so. Constant loud noise from unnecessary "entertainment" became very annoying. Brazilians seem to enjoy this noise but to me (an international visitor) it was noise pollution with no escaping it!

Dear guest, Thank you very much for evaluating your stay with us. Your feedback is very important for the continuous improvement of our services. It will be a pleasure to welcome you again. Regards, Ana Negoceki

Nice new Hotel brut non professional service

Ocena na stronie TripAdvisor 2.0/5

matlod67 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I visited this deal or Dell for business reason talked the building is new and also the furniture are pretty more done with nice architecture I what I found it really disappointing was the services.the first day the receptionist was not even speaking English and it took me A while to connect at the reception with the morning there was no hot water in the room and I had to go to take a shower in the gym.when I did finally the checkout I spent 15 minutes thank you for the checking out. In my opinion the service must be improved a lot

Dear guest, Thank you very much for evaluating your stay with us. Your feedback is very important for the continuous improvement of our services. We will consider all suggestions! It will be a pleasure to welcome you again. Regards, Ana Negoceki

Partner: TripAdvisor

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