メルキュールマコンボールドソーヌ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,633 件のレビュー

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26 Rue Pierre De Coubertin, 71000 マコン, フランス

説明

ホテルのその他の情報

  • COVIDに対応する健康関連基準を適用

  • 無料の専用駐車場

  • プリビレッジルーム、セーヌ川の眺望

  • パスをお持ちでないお客さまは、ルームサービスをご利用いただけます

  • 3283 平方フィート（広さ 305 m²）のミーティング施設

当ホテルの客室

ホテル所在地

メルキュールマコンボールドソーヌ

26 Rue Pierre De Coubertin
71000 マコン
フランス

GPS:46.318093, 4.842326

電話番号
ファックス +33 3 85 39 11 45

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

AU FIL DE L'O

ご滞在中は、郷土料理をお楽しみいただけます。エッグムーレットからブルゴーニュのカタツムリまで、ブレス産のシャロレー肉と鶏肉を使ったお料理など、味覚の発見が続きます。「Au Fil de l'O」で地元の名物料理をお試しください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,633 件のレビュー

トリップアドバイザーの評価  3.0/5  651 件のレビュー

Renovation cannot come soon enough !

トリップアドバイザーの評価 2.0/5

paulpZ6096FV ファミリー - トリップアドバイザー認証口コミ

Having stayed in many Mercure hotels around the world this really was the most disappointing. The manager informed us that the hotel is due for a complete renovation as it dates back to the 60’s but that really should be stated up front when looking on line as it is really tatty. Perhaps that also explained why they asked for full payment when we checked in, our mistake to oblige. However this didn’t explain why the breakfast was so poor with overcooked frozen pastries and poor selection, they couldn’t even oblige my wife with a poached egg. Maybe give this a miss till the renovation is done !

Dear guest, Thank you for sharing your experience. We sincerely apologize that your stay did not meet your expectations. We understand your concerns regarding the condition of the hotel, and we are currently planning a complete renovation to improve the overall experience. We regret that this was not clearly communicated prior to your booking, and we will work on providing more transparency moving forward. We also apologize for the issues you encountered at breakfast, and we will address your feedback with our team to ensure better quality and service in the future. Your comments are valuable as we continue to make improvements. We hope to have the opportunity to welcome you back once our renovations are complete, for a much more enjoyable stay. Kind regards, Ywane.

Disappointing experience;

トリップアドバイザーの評価 2.0/5

Linda v Couples - トリップアドバイザー認証口コミ

Although we didn't have great expectations for the Mercure because we only stayed there for 1 night, we were disappointed with this hotel. The price-quality ratio is not good. The hotel is poorly maintained, which is already visible before you enter the hotel. Garbage in the parking lot and the lobby has little atmosphere. The carpeting in the hallways is dated and dirty. In the restaurant, the windowsills are full of dead mosquitoes and flies. We had breakfast at the hotel, the food was okay. The rooms themselves are not very comfortable: rock hard beds and a rain shower with barely any water pressure. Very dirty carpet full of curious stains. We had to get toilet paper ourselves from reception; this had not been supplemented.. Very unfortunate, because the hotel has a lot of potential. The location is good. A beautiful place on the water. The hotel also has an outdoor swimming pool, which can be very nice during a (hot) day spent in the car. Excellent WiFi. We won't be coming back here again.

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at the Mercure Mâcon Bord de Saône. We are genuinely sorry to hear that your experience did not meet your expectations. We apologize for the issues you encountered, from the cleanliness of the hotel and grounds to the comfort of the room. Your observations regarding the maintenance of the property, the state of the carpeting, and the lack of essentials like toilet paper are deeply concerning. Please be assured that we take these matters very seriously, and we will address them with our team to ensure improvements are made. We’re glad to hear that you appreciated the hotel’s location, the outdoor swimming pool, and the quality of the WiFi. However, we understand that these positives were overshadowed by the negative aspects of your stay. It is unfortunate that we could not provide you with the experience you were hoping for. We hope you might reconsider and give us another chance in the future to show you the improvements we’ve made. Kind regards, Ywane

Good hotel and great service

トリップアドバイザーの評価 5.0/5

tholl777 ファミリー - トリップアドバイザー認証口コミ

Stayed in January, to break journey from the Alps to UK. About 4 hours from the Alps and 7.5 hours from Calais and not too far off a main route. Good hotel, Macon looked interesting but didn’t spend long there. Special thanks to Morgane and Romain for great service.

Dear Sir and Madam, Thank you so much for your kind words, I am very happy to know that I was able to make your stay even better. I will transmit your message to Romain, he will be very pleased too. It would be a great pleasure to see you again in the future, like that we can give you some tips to enjoy and discover Mâcon. Have a great day, Kind regards, Morgane, Front desk.

Good place for a short stay in Macon

トリップアドバイザーの評価 4.0/5

mfranks911 トリップアドバイザー認証口コミ

Took a group of wine professionals for a three night stay. Reasonable size rooms maybe slightly jaded but comfortable. Very adequate shower room and toilet. Some rooms overlook the river and there is a very nice outdoor terrace and swimming pool. Breakfast was good but could get a little busy and the evening meal options are also OK. The hotel occupies a good position just across from the riverbank and makes a good place to explore the Southern part of Burgundy. Staff were friendly and efficient and we would certainly use this hotel again if in the Maconnais.

Sir, Thank you very much for taking the time to write us a feedback after your trip in Mâcon. We very much appreciate it and we would be more than happy to welcome you anytime in the future. Have a wonderful day, Best regards, Morgane.

Just a bit below 2* level hotel.

トリップアドバイザーの評価 1.0/5

baron1953 Couples - トリップアドバイザー認証口コミ

Small room, smells like Brussels sprouts and is not well maintained. The restaurant could not be booked upon arrival and the pool is closed in June on a sunny day with a temperature of 27 C. The receptionist performed at minimum level. Signs in the hotel refer a.o. to no smoking on one floor as was usual in 2003. Apparently not updated ever since. Overal impression is very unsatisfactory. The 4* hotel qualifies at best at 2* for twice the price. Most Ibis hotels are better than this Mercure hotel.

Dear guest, Thank you for taking the time to share with us your feelings after your stay at our establishment. We are sorry that your experience did not live up to your expectations and we apologize for that. Even if we would have liked your stay to go smoothly, your return is precious to us because they allow us to improve from day to day. Please be assured that the satisfaction of our customers is our priority, and for this we take into account your comments in order to put in place the necessary measures. We hope to have the opportunity to regain your trust in a future stay. Sincerely, Ywane.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 432 件のレビュー 9.3/10 ロケーション
  • 823 件のレビュー 5.1/10 客室
  • 769 件のレビュー 8.6/10 サービス
  • 9 件のレビュー 4.2/10 インターネット
  • 495 件のレビュー 4.5/10 快適さ
  • 330 件のレビュー 7.3/10 朝食
  • 294 件のレビュー 3.6/10 清潔さ
  • 219 件のレビュー 4.1/10 雰囲気

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