Grand Mercure Mysore 5성

고객 평점 (ALL 평가) 4.0/5 1,159 리뷰

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2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka, 570021 MYSORE, 인도

호텔설명

호텔 추가 정보

  • In close proximity to all tourist attractions and view to Dasara Procession.

  • Well-equipped Banquets and Meeting Rooms. Electric car recharging units 22 Kilowatts A/C

  • Rooftop Out-door Swimming pool, Spa, Fitness Centre

  • Special Children recreation facilities in Kids play area & X-box System available in the lobby

  • Rooftop poolside romantic dining experience for couples available

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호텔 위치

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka
570021 MYSORE
인도

GPS:12.330195, 76.64506

전화
팩스 +91 821 691 4500

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.0/5  1,159 리뷰

TripAdvisor 평가  4.7/5  3,115 리뷰

Nice hotel - unfriendly staff

트립어드바이저 평점 2.0/5

OnyourleftLondon TripAdvisor 인증 리뷰

This hotel is perfectly situated and the rooms are nice. The breakfast staff were ALL lovely especially Debdyuti and mipi. The problem and the reason for such a low marking is ALL the front of house staff ranged from unfriendly to rude. I don’t expect this in India or anywhere really. I dealt with 5-6 members of the front desk and all were unhelpful. Checking out and checking in was uncomfortable. And they were not busy in either case. Not a smile - “how was your stay?” Or even looking at us. Rude! I also think they need to rebrand their “high tea” as it has nothing to do with what most people think of as high tea - the day we went it was French fries - yes, only French fries!

Dear Guest, Thank you for taking the time to share your honest feedback. While we are pleased to know that you appreciated our location, rooms, and the warm hospitality extended by our breakfast team—especially Debdyuti and Mipi—we are truly concerned and disappointed to learn that your interactions with our front office team did not meet expectations. Please accept our sincere apologies for the behaviour you encountered. Hospitality and courtesy are fundamental to our service philosophy, and it is disheartening to hear that you found our front‑of‑house team unfriendly and unhelpful. Your remarks have been taken very seriously, and the matter has been addressed with the team through additional training, coaching, and closer supervision to ensure that every guest receives the warmth and professionalism they deserve. A welcoming attitude is non‑negotiable, and we are committed to correcting this immediately. We also appreciate your feedback regarding our “Hi‑Tea” experience. We regret that it did not meet the traditional expectations of a high tea selection. Your comments have been shared with our food and beverage team, and we are reviewing the menu to ensure a more varied and authentic experience for our guests going forward. We sincerely hope you will consider giving us another opportunity to deliver the level of service and hospitality that Grand Mercure Mysore is known for. Your feedback helps us improve, and for that, we are truly grateful. Warm Regards, Radhika Tata General Manager Grand Mercure Mysore

Exceeded my expectations

트립어드바이저 평점 5.0/5

Kogie N TripAdvisor 인증 리뷰

Great location Staff were so friendly. It was good to see the General Manager and the Executive Chef speaking to customers. Great facilities Fabulous food We highly recommend them

Dear Guest, Thank you for your wonderful feedback. We’re delighted to know you enjoyed our great location, friendly staff, facilities and that you loved the food. We truly appreciate your kind words and look forward to welcoming you back again soon. Best Regards, Radhika Tata General Manager Grand Mercure Mysore.

Nice

트립어드바이저 평점 5.0/5

Road66817419026 TripAdvisor 인증 리뷰

Nice house keeping, Kumari madam, Breakfast good , good hotel . Sangram gave us good service. Overall all good. Visit here again..

Dear Guest, Thank you for sharing your feedback with us. We are delighted to know you enjoyed our housekeeping services by Kumari and appreciated the breakfast and overall hotel experience. We’re also glad to hear that Sangram provided you with excellent service. Your kind words mean a lot to our team. We look forward to welcoming you back again soon. Warm Regards, Radhika Tata General Manager Grand Mercure Mysore

No way is this 5 stars

트립어드바이저 평점 2.0/5

peter S TripAdvisor 인증 리뷰

I see this hotel claims to be 5 star , no way on earth this is a 5 star hotel . 2 at best . Rooms , clean , bed comfortable . We had no towels on arrival and had to wait an age for them to be delivered , they could cut a second key for the room . No usb points . A window into the shower with a mouldy blind . Wall mounted shower , no rainwater shower here . Scuffed and marked furniture , wallpaper peeling off at seams . No milk . Food : very average had buffet two evenings on the spin , no lamb or goat , chicken is the main food , curries ok but always late with breads . Can’t charge to your room so pay by card or cash only . Tried the ala cart but everything we wanted was not available Gym: old tired machines , no clear floor space . Told reception that the treadmills were dangerous ( every time you speed up to run the machine will stop dead or slow down) , still operating a day later Bar : never any service there waiting always have to walk to the desk to call someone . 15 minute wait for someone to come and take an order .

Dear Mr. Peter, Thank you for taking the time to share such detailed feedback following your stay with us. We truly regret to learn that your experience did not meet your expectations, and we appreciate your candid comments as they help us identify areas requiring immediate attention. We are pleased to note that you found the room clean and the bed comfortable. However, we sincerely apologize for the inconvenience caused by the delay in providing towels upon arrival, the absence of a second room key, and the lack of in‑room amenities such as USB points and milk. Your observations regarding the condition of the shower blind, furniture, wallpaper, and shower fittings have been taken very seriously and shared with our engineering and housekeeping teams for corrective action. We regret that our dining experience fell short during your visit. Your feedback regarding limited buffet variety, delayed bread service, unavailable à la carte items, and the inability to post charges to the room is noted with concern and is being reviewed by our food and beverage leadership to improve consistency, availability, and service efficiency. Regarding the gym facilities, we are particularly concerned by your comments about the treadmills. Guest safety is of utmost importance to us, and this matter has been escalated for immediate inspection and rectification. We apologize that your feedback was not acted upon as promptly as it should have been. We also regret the delays you experienced at the bar. This is certainly not the service standard we aspire to, and additional supervision and staffing reviews are being undertaken to ensure more attentive service. While we understand your disappointment with the hotel’s star positioning, please be assured that we take such feedback very seriously and are committed to continuous improvement across our facilities and service delivery. Thank you once again for sharing your experience. We sincerely hope you might consider giving us another opportunity in the future to offer you a stay that better reflects our service aspirations. Warm Regards, Radhika Tata General Manager Grand Mercure Mysore

Peasant stay for a night with the family

트립어드바이저 평점 5.0/5

Roving27029734857 TripAdvisor 인증 리뷰

Pleasant stay with the family , the service and stay was very nice must recommend for family , the reception staff was very polite and the breakfast was a

Dear Guest, Thank you for taking the time to share your kind feedback with us. We are delighted to know that you and your family had a pleasant stay and that our service, accommodation, and overall experience met your expectations. It is especially encouraging to hear your appreciation for our polite reception team and the breakfast experience. Your recommendation for families means a great deal to us and serves as a wonderful motivation for our entire team to continue delivering heartfelt hospitality. We truly look forward to welcoming you and your family back to Grand Mercure Mysore for another comfortable and memorable stay. Warm Regards, Radhika Tata General Manager Grand Mercure Mysore

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 799 리뷰 9.2/10 위치
  • 2,030 리뷰 7.2/10 객실
  • 3,777 리뷰 8.2/10 서비스
  • 33 리뷰 7.5/10 인터넷 가격
  • 1,086 리뷰 7.3/10 청결도
  • 1,036 리뷰 8.2/10 조식
  • 742 리뷰 8.9/10 분위기
  • 578 리뷰 4.9/10 안락함

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