ibis Mackay 4 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 1.902 recensioni

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Boundary Rd East, Mackay Airport, 4740 MACKAY, Australia

Descrizione

I plus dell'hotel

  • Complimentary car parking

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient

  • Super comfortable beds

  • Taverna in loco

  • Reception 24 ore su 24

Le nostre sistemazioni

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Posizione dell'hotel

ibis Mackay

Boundary Rd East, Mackay Airport
4740 MACKAY
Australia

Coordinate GPS:-21.178058, 149.181637

Telefono
Fax +61 7 4898 0001

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

TURBARLENCE TAVERN

La TurBARlence Tavern offre colazione "à la carte" dal lunedì alla domenica (sabato dalle 05:00 e domenica dalle 06:00). Il ristorante è aperto dalle 10:00 alle 21:00. Arredi moderni e atmosfera allegra la rendono perfetta per trascorrere il vostro tempo.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  1.902 recensioni

Giudizio TripAdvisor  4.5/5  395 recensioni

Disappointing

Punteggio Tripadvisor 1.0/5

Jermyworm Per affari - Recensione certificata TripAdvisor

I recently stayed at what is supposed to be a 4-star hotel, but the experience was far from it. Despite being an Accor member, I found this property extremely disappointing. Firstly, the lack of communication was appalling. The kitchen was unexpectedly closed well before the announced dates of January 2nd to January 15th—this was December 30th! No notice or alternative arrangements were provided. Additionally, there was no room service available after a certain time, which is unacceptable for a hotel of this rating. The staffing issues were also glaring. There were no housekeeping services on Sundays, and the bar was understaffed, with only one worker managing orders, leading to extended wait times. If you’re considering staying here, I’d strongly recommend looking elsewhere. The overall service falls far below the standard one would expect from a 4-star hotel, let alone an Accor property.

Dear Jeremy, Thank you for your feedback and I am sorry about your experience. As you mentioned, the kitchen and bar are undergoing refurbishments currently, and due to unforeseen circumstances, the clearing of the kitchen and bar were required to occur earlier than expected. Of course, once this refurbishment is completed on the 15th of January and operations go back to normal on the 18th of January, we will provide our usual 4 star experience, including room service. Kind Regards,

Ibis Mackay - next to Airport

Punteggio Tripadvisor 3.0/5

Evelyn M A Da solo - Recensione certificata TripAdvisor

I didn't actually visit here. I rang the Ibis to book, which took a while to get through. Once I did, the operator was quite nice However, there were no family rooms, so you can't book if you're a family unless you book two separate rooms. There are no interconnected rooms either to my understanding which was a little sad as would be perfect as we had an early flight that day an had to get to Melbourne an then after Melbourne catch another plane to destination so it would of shortened our day. However we had to travel from small town 2hr away early morn to make. Our flight. Hopefully oneday they can change this even if there is jist a few rooms. To accommodate family.

Dear Evelyn, Thank you for your feedback and I am sorry we were not able to accommodate your request at the time. We do have interconnecting rooms for families, however it may have been booked out for your specific dates. We hope to be able to welcome you next time. Kind Regards, Adriette

Boa opção

Punteggio Tripadvisor 4.0/5

Adib Farid A In coppia - Recensione certificata TripAdvisor

Cheguei tarde e devido a uma falha do APP Accor, eu não recebi o n° da confirmação. Por sorte, o funcionário da recepção, Angad, resolveu tudo. Obrigado Angad, vc me ajudou muito. Tufo no hotel foi muito bom.. Café da manhã, ótimo. Preços adequados!!

Thank you for your great feedback, we hope to welcome you back soon. Kind Regards,

Clearly poor poor management

Punteggio Tripadvisor 1.0/5

guestdude Per affari - Recensione certificata TripAdvisor

I stay here for business. The beds are horrible to sleep on compared to other hotels. Air conditioners always make me sick and you can’t open a window. Then there’s the restaurant. It’s overpriced and of poor quality. The service staff have no idea what’s going on either. I strongly recommend people stay elsewhere till these guys start catching on being greedy and indifferent is ruining the joint.

Dear guestdude, Thank you for sharing your epxerience and I am sorry to hear that we fell short on this occasion. I can assure you that I have shared your feedback with the relevant teams and we have made the necessary improvements. I hope that you will give us another chance to better serve you. Kind Regards,

Peccato sia stato un breve passaggio

Punteggio Tripadvisor 5.0/5

Valentino D Recensione certificata TripAdvisor

L'hotel è comodo, le stanze davvero ben curate e moderne. Il ristorante è all'altezza dell'hotel ed offre una colazione varia e di buonissima qualità. Il personale è cordiale e disponibile. L'aeroporto è a 0 metri ed il parcheggio del car rental è giusto a 2 passi. Ideale per viaggi di lavoro. Comfort e Cortesia.

Valentino D, Thank you for the great review of our hotel and we are glad you enjoyed your ibis Mackay experience. Don't hesitate to tell all your friends who are headed to this part of the world. Regards, Scott Grant General Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 497 recensioni 9/10 Posizione
  • 998 recensioni 7/10 Camera
  • 895 recensioni 8.1/10 Servizio
  • 12 recensioni 8.1/10 Internet
  • 589 recensioni 6.1/10 Cibo
  • 436 recensioni 7/10 Pulizia
  • 199 recensioni 6.5/10 Rapporto qualità/prezzo
  • 138 recensioni 6.4/10 Colazione

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Giudizio clienti (Valutazione ALL) 4.3/5 (1362 recensioni)

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.