铂尔曼酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 2,262 评论

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铂尔曼酒店 - Image 1
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铂尔曼酒店 - Image 3
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Kings Dock, L34FP 利物浦, 英国

描述

酒店其他优惠

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Onsite with M&S Bank Arena & ACC and Exhibition Centre Liverpool, located on the waterfront

  • Green Key Accredited

  • High-speed Wi-Fi in all areas

  • Card payment only

我们的客房

酒店位置

铂尔曼酒店

Kings Dock
L34FP 利物浦
英国

GPS:53.396407, -2.989419

电话
传真 +44 151 945 1001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  2,262 评论

TripAdvisor 评级  4.5/5  3,364 评论

卓越奖 2024

Excellent visit

Tripadvisor 评级 5.0/5

294gemman 经 TripAdvisor 认证的评论

The bar staff were amazing and couldn't be more friendly and were so helpful. Hotel was great and room clean including shower. Bed was also very comfy. Gutted didnt have breakfast as I expect that would have been fabtastic also. Thank you for a great stay

Dear Gemma Thank you for your review Delighted you had a great experience and we hope you will get the opportunity to test our breakfast offering on your next stay Have a great Christmas and we hope to welcome you back in 2025 kind regards Neil Brailsford General Manager

MOSTLY GOOD AS EVER BUT BAR A VERY BIG DISAPPOINTMENT

Tripadvisor 评级 1.0/5

qeewwwwrfw 经 TripAdvisor 认证的评论

Regular visitors and on the ACCOR points scheme Lovely hotel, especially with upgrade to the rooms with panoramic river view Very efficient and friendly check in and auto checkout as usual BUT BUT BUT Very disappointed with the bar 1) Couldn't charge drinks to room......same in the restaurant, this despite your having card details for check out etc 2) Refused to serve us an Espresso Martini as it was just after 10 PM, told it was COMPANY POLICY but they could serve us with other drinks.......THIS IS PATENTLY RIDICULOUS, The ingredients do not disappear at 10PM ......your policy should be to keep your customers happy, not annoy them with petty regulations and ruin what had been a very nice evening The bar was empty by the way so no excuses, the barman was quite obstructive, not exactly rude but just repeating NOT COMPANY POLICY ( NOT my favourite phrase) 3) You completely ran out of PERNOD, SAMBUCA, TANQUERAY GIN .....no effort to replace for the following night.....perhaps this is company policy also This is not the bar experience we would expect in a top flight hotel I have rated the whole stay as one star as this really spoiled our break, without it you would have had five I have reviewed the excellent restaurant separately

Dear Chris Firstly thank you for your loyalty to the Accor brand which is truly appreciated. I am sorry to read there were disappointing elements with the bar service during your stay for which I sincerely apologise, these will of course be discussed with the relevant members of the team. We do hope to welcome you back to the hotel and restore your faith. kind regards Neil Brailsford General Manager

Enjoyable Stay

Tripadvisor 评级 4.0/5

misslinelljon 家庭住宿 - 经 TripAdvisor 认证的评论

My daughter and I have just stayed at the Pullman as we were going to a concert in the M&S Auditorium next door. The vicinity to the venue is perfect and was literally a 2 minute walk which was welcome considering Storm Daragh was wreaking havoc! The hotel is beautiful, the staff friendly and the rooms were wow. We had a room on the top floor which looked out towards the wheel which was amazing. Bathroom was lush and the waterfall shower fab. Now for the negatives, it was just the finishing touches really. For £210 for the night I would have expected a more generous choice with the beverages in the room and I think the pizza my daughter had delivered to the room was a Chicago Town one, tasty but at £17 we were expecting something more…. We wanted room service breakfast, just a small thing but no pen to fill it in. It was delivered on time but there was no clean cups for tea and no spoon to eat the cereal. Just mentioning this as not to complain as it’s hardly anything to complain about but just constructive feedback for management to take on board….. Ohh and then there was the 0230am fire alarm and subsequent full evacuation but that was hardly the hotel’s fault, I’m assuming because when we checked our breakfast was free so I’m guessing this was an apology for the inconvenience. Would definitely stay again but perhaps wouldn’t eat there.

Dear Lindsay Thank you for choosing to stay with us here at Pullman Liverpool. Your feedback is valuable to us and most appreciated and will be used to help us improve the experience we offer. Delighted to read overall you had a good stay and would stay again We look forward to welcoming you back but in the meantime have a very Merry Christmas kind regards Neil Brailsford General Manager

Excellent service

Tripadvisor 评级 5.0/5

Kieran W 经 TripAdvisor 认证的评论

Stayed for 2 nights mid week. The location is excellent with a short 15 min walk to the centre of the city. Very comfortable rooms and the service was 5 star. In particular, Tarik was exceptional - many thanks for your hospitality it was much appreciated.

Dear Kieran W Thank you for choosing to stay with us for two nights Delighted you had a good experience and thank you for your kind words about Tarik which I will share with him We hope to welcome you back soon kind regards Neil Brailsford General Manager

A great place to stay

Tripadvisor 评级 5.0/5

Fearless92082 经 TripAdvisor 认证的评论

We all had a wonderful experience staying at the Pullman Liverpool. The rooms were spacious and exceptionally clean. The bed was very comfortable, had a great night's sleep. The restaurant food was first class and very reasonable prices. The waiting on staff were very friendly and couldn't do enough for you. We then went to the lounge area for drinks. Very happily surprised to see a pianist, who played and sang for us all night. He also did many requests for the other guests. We ended our stay with a lovely breakfast to send us on our way. All in all it was a great experience, staying at the Pullman Liverpool. Will definitely return. Thank you to all the great staff who made our stay a lovely one.

Dear Fearless92082 Thank you for taking the time to post a review Delighted you had a great experience and enjoyed our live music We look forward to welcoming you back soon kind regards Neil Brailsford General Manager

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其他网络用户评价我们的酒店

  • 1,618 评论 9.6/10 位置
  • 2,431 评论 8.7/10 房间
  • 2,405 评论 9.3/10 服务
  • 46 评论 5/10 上网
  • 1,026 评论 8.4/10 舒适度
  • 968 评论 8.8/10 早餐
  • 869 评论 7.9/10 清洁度
  • 575 评论 7.9/10 食物

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