诺富特利物浦中心酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 2,180 评论

保证最优惠房价
诺富特利物浦中心酒店 - Image 1
诺富特利物浦中心酒店 - Image 2
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40 Hanover Street, Merseyside, L1 4LN 利物浦, 英国

描述

酒店其他优惠

  • 中心位置，毗邻利物浦一号购物中心

  • Leisure facilities including swimming pool, Sauna and gym

  • 酒店已获得绿钥匙认证

  • 家庭房适合最多两名成人和两名儿童入住。

  • 位于汉诺威街的 Q-Park 停车场为诺富特酒店客人提供 7 折优惠，需提前预订

我们的客房

酒店位置

诺富特利物浦中心酒店

40 Hanover Street, Merseyside
L1 4LN 利物浦
英国

GPS:53.403169, -2.984534

电话
传真 +44 151 702 5110

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

ROPEWALKS BAR AND KITCHEN

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  2,180 评论

TripAdvisor 评级  4.0/5  3,231 评论

Ok for the price

Tripadvisor 评级 4.0/5

Northwalesfoodcritic 经 TripAdvisor 认证的评论

First time staying in this chain, Was very central and easy to get to with carpark literally next door to it, Staff were friendly and check in was smooth , Room was spot on like a premier inn but knocked one star off as it was a bit weird having the toilet in a separate room from the bath and shower ? Was like i was in a hostel or something lol definitely first time I’ve experienced that ! Fridge in the room was warm and didnt keep anything cold but they were the only 2 negatives otherwise it was all good and the room was clean and staff were nice, didnt try the breakfast as it was £18 per person and thought it was a tad expensive, Pool etc we didn’t use so can’t comment on that, Would definitely stay again but not in that room

Good Morning Guest, Thank you for choosing to stay with us and for taking the time to share your feedback! We’re glad to hear that you enjoyed our central location, the convenience of the carpark, and that our friendly staff made your check-in process smooth. We appreciate your comments about the room setup and understand that the separate toilet and bath/shower arrangement may have felt unusual. It's part of our design, but we know preferences vary, and we will take your feedback on board. We’re also sorry to hear about the fridge issue, and we’ll make sure our team addresses that to avoid it happening again. Regarding breakfast, we appreciate your input on the pricing and will review it to ensure we’re providing the best value for our guests. If you do choose to stay with us again, we'd be happy to recommend alternative room options to suit your preferences better. We look forward to welcoming you back! Many Thanks, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

A hotel with wasted potential

Tripadvisor 评级 3.0/5

Ella D Solo travel - 经 TripAdvisor 认证的评论

I stayed at this hotel for one night in the week for a work event. Check-in was simple, however, it wasn’t a great look for the hotel to have several complaining customers at the front desk (apparently they were provided with the wrong check-in time and their rooms still hadn’t been cleaned by the time check-in had opened). The superior room itself was very spacious and had everything you needed. A robe, sandals, complimentary cans of water, toiletries and toothbrush were all provided at no extra cost. The room had a huge TV, fridge, safe, coffee machine, sofa, desk, office chair and a very comfy bed. The bathroom was ultra modern and had both a bath and two showers. An added bonus was the free RITUALS body wash, shampoo and conditioner provided. The toilet was in a separate room and was very dark and claustrophobic. I also don’t think it was the most hygienic layout, as you had to touch multiple door handles after using the toilet, to then get to the bathroom to wash your hands. I also found lots of signs of uncleanliness around the room - clumps of dust on the sofa, mould in the shower and marks on the walls. The walls between rooms were very thin and I was surprised that it was so rowdy in the hotel at 4:30PM on a Wednesday?! I was also very disappointed when opening the curtains that my room had the tiniest window ever, despite curtains covering the entire wall! I also had breakfast included with my stay. The variety of breakfast items was fantastic and the breakfast period was extended, allowing me to eat at my own pace. The evening meal, on the other hand, not inviting at all. The stench of fish coming from the kitchen was too much to handle, so I ended up having to eat elsewhere. This hotel has great potential but seems to let standards slip when it comes down to customer service and upkeep of the rooms. I think they’d attract more customers if they provided more information about what amenities are provided in the hotel and the surrounding central area (as the website is very limited).

Dear Charlotte, Thank you for taking the time to provide such detailed feedback following your recent stay. We’re pleased to hear that your check-in was simple, and that you found the superior room well-equipped with many complimentary amenities, from toiletries to a comfortable bed. It’s great to know you enjoyed our breakfast offerings and the extended breakfast hours as well. However, we sincerely apologise for the areas where your experience fell short. The issue with other guests experiencing check-in delays is certainly not representative of the level of service we strive to provide, and we regret that it affected your impression upon arrival. We are also concerned to hear about the cleanliness issues in your room and the discomfort caused by the window and the bathroom layout. Cleanliness and comfort are extremely important to us, and your comments will be addressed with our housekeeping team to ensure our standards are consistently maintained. We regret that the atmosphere in the hotel was noisier than expected during your stay, and we will review this to better manage the guest experience, especially at quieter times. Additionally, we understand that the evening meal did not meet your expectations due to the strong odour, and we will work with our kitchen team to ensure a more inviting dining environment. Your suggestion regarding the information on our website is noted, and we appreciate your insight as we work to enhance communication about our amenities and local area for future guests. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back for a more seamless experience in the future. Best regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

great stay at Novotel Liverpool City Centre

Tripadvisor 评级 5.0/5

Colleenniamh 经 TripAdvisor 认证的评论

I stayed at this hotel with my sister and 13 year old this weekend. We had a room with a double bed and a double sofa bed, the bed was really comfy, the room was spotless, even had a mini fridge, which we didnt expect. The TV in the room was huge, not that we used it, but usually hotel TVs are tiny. There was good amount of storage, iron and ironing board and hair dryer. The pool/gym/sauna was another huge advantage, you do need to book a time slot, but it was great. We didn't eat at the hotel, we had a few drinks and all the staff were very hepful, both at the bar and reception. They also have a baggage room to hold your luggage after the 12 noon check out (which was also great, most hotels are 11am) The hotel itself is less than a 1 min walk from Liverpool One bus station, we got the bus from the airport to the station £2 per person. Although we got off at Hanover Street bus stop ( as thats the name of the street the hotel is in), but its far handier to get off at Liverpool one as its closer. All the shops/bars/ food places are on your doorstep, there's also a Tesco a few doors up from the hotel. I 100% recommend this hotel, I cannot wait to go back.

Dear Colleen Niamh, Thank you so much for your glowing review! We are thrilled to hear that you and your family had such a positive experience during your stay with us at Novotel Hanover St. It's wonderful to know that you found the room comfortable, especially with the double sofa bed, and that you appreciated the added touches like the mini fridge and the large TV. We aim to provide our guests with a home-away-from-home experience, and we're delighted that you noticed the attention to detail with our amenities. We're also glad you enjoyed the pool, gym, and sauna facilities, and that the booking system worked well for you. Our team at both the bar and reception will be so pleased to hear your kind words about their helpfulness. Our location really is a fantastic advantage, and we're happy to hear it worked out well for you, especially with the convenience of the nearby bus station and local shops. Thank you for sharing those tips with future guests! We truly appreciate your recommendation, and we can't wait to welcome you back on your next visit! Warm regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

Perfect location for shopping and Anfield stadium

Tripadvisor 评级 5.0/5

892terries 家庭住宿 - 经 TripAdvisor 认证的评论

£89 for a family room, 3 of us not bad huh. On arrival we were told we had been upgraded to an executive suite...nice thank you However 1 queen bed (which wd had booked anyway) and a sofa bed for my son No third bed made up No towels for the 3rd person No cup or glass for 3rd person Went to reception and was told maid will be on way.. no maid So I approached reception as we were quite keen to explore but didn't want to get back late to find No bed for my son. Receptionist this time wanted to charge me for the 3rd person!!!! Had to prove through booking.com that I had paid for 3 people Headed out and returned with exactly what I had actually ordered, also did hear reception tell all guests their rooms had been upgraded..not sure really if this was truth. Rooms though very very clean and bathroom immaculate Bit noisy on a Friday night as on a main street but this isn't a fault to the hotel Didn't eat here bit had a coffee and a game of pool £1.50 so ok no cash is taken here either which I guess is normal now 11 floors so big hotel lift working fine Breakfast was £16 BUT we didn't indulge Swimming pool was so cold But as a hotel I would return if I came back to Liverpool If your heading to Anfield receptionist will call a cab it cost us £12 however head to the bus station 4 min walk and it's £2 each and actually a nice route.

Dear Terrie S Thank you for taking the time to share such a detailed review of your stay. We're pleased to hear that you appreciated the upgrade and the cleanliness of the room and bathroom. However, we are very sorry to hear about the mix-up regarding your booking for three people and the lack of amenities for your son. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused by the confusion and the delay in resolving the issue. Please rest assured we will address this with our team to ensure that future guests receive the correct room setup and that any booking concerns are handled more efficiently. We're also sorry to hear the pool was colder than expected, and we will review this with our facilities team to ensure it’s comfortable for all guests. It’s great to know that despite these issues, you would consider staying with us again. We truly value your feedback and look forward to welcoming you back for a more seamless and enjoyable experience next time. Many Thanks, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

Worst Hotel Manager - Gilles

Tripadvisor 评级 1.0/5

Dami O 经 TripAdvisor 认证的评论

Made a complaint about my booking at the hotel! Was told by Gilles, the manager that I shouldn’t have made a booking I cannot afford and should walk out of their premises! Asking me to find a more affordable location for my family and I Hotel is dirty! With unpleasant staff. Manager is rude! Not worth your money. Booking.com also advised they process a refund and he refused! He said the money was too important to Novotel and cannot release my money! Looks to me the manager is pressured from their head office to get as much money as possible.

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其他网络用户评价我们的酒店

  • 2,354 评论 9.7/10 位置
  • 2,712 评论 6.8/10 房间
  • 2,149 评论 8.3/10 服务
  • 31 评论 5.1/10 上网
  • 1,097 评论 6.6/10 清洁度
  • 953 评论 6.7/10 早餐
  • 733 评论 7.1/10 游泳池
  • 508 评论 5.4/10 性价比

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