利物浦中心诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,584 评论

保证最优惠房价
利物浦中心诺富特酒店 - Image 1
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40 Hanover Street, Merseyside, L1 4LN 利物浦, 英国

描述

酒店其他优惠

  • 位于中心位置，毗邻利物浦一号购物中心

  • 休闲设施包括游泳池、桑拿房和健身房

  • 酒店已获得绿钥匙认证

  • 家庭房适合最多两名成人和两名儿童入住。

  • 位于汉诺威街的 Q-Park 停车场为诺富特酒店客人提供 7 折优惠，需提前预订

我们的客房

酒店位置

利物浦中心诺富特酒店

40 Hanover Street, Merseyside
L1 4LN 利物浦
英国

GPS:53.403169, -2.984534

电话
传真 +44 151 702 5110

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

Ropewalks 餐厅

在温馨宜人的氛围中，与亲友共享午餐和晚餐，亦或是悠闲小酌。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,584 评论

TripAdvisor 评级  4.1/5  3,309 评论

Great location, comfortable bed.

Tripadvisor 评级 4.0/5

Deborah H 经 TripAdvisor 认证的评论

Great central location, easy check in, room clean and bed comfortable, large room, sofa, huge flatscreen tv, fridge, kettle, tea and coffee,we opted for no house keeping for our 3 night stay so enjoyed the privacy. Bathroom stocked with Rituals, hand soap, shampoo and shower gel, we had a bath with a shower over it, plenty of hot water and a decent spray, I did find it a little precarious stepping out of the bath, it did feel high, and held onto the towel rail to get out, I was terrified I would pull it off the wall though! Not a fan of the separate toilet with no sink especially if I had to get up in the night, stumbled about to use the toilet then stumbled about to find the bathroom! Just a few negatives , very few coat hangers, pillows lumpy and room a bit chilly but there is a spare quilt. We did however sleep very well and found it very quiet we couldn’t hear adjoining rooms at all, lifts were great as we were on level 5. We had no view at all just a building covered in scaffolding but fortunately as it was the Christmas/New Year holiday they were not working on it!

Communication lacking at Novotel

Tripadvisor 评级 3.0/5

434alisone 经 TripAdvisor 认证的评论

There are some really simple things this hotel could do to make guest experience better. They are all tied to communication. On booking it would be so easy to add plain information about the need to pre book the multi story carpark next door with the discount code, add that if you wish to use the pool facilities you need to pre book, so that when you arrive and try to go for a swim, you aren't disappointed to find that the pool is fully booked that evening, to make it clear before you go down to the basement that you have to go to reception to get a key to get into the pool, to make that key different to your room key, so that you know which is which, to write somewhere in the room or on the welcome email that tells you what time you need to check out. The room itself was clean, warm, spacious and quiet enough (front facing). The separate toilet to the bathroom is fine in the room but I find the lack of a basin in the toilet absolutely disgusting. The central location of the hotel was excellent.

Good time in Liverpool

Tripadvisor 评级 4.0/5

802derrickn 经 TripAdvisor 认证的评论

Stayed for three nights with friends we all liked the hotel it is in a very good location and the rooms were comfortable and clean they have 3 lifts so you never wait long to get to your floor we were on 7th and the bar and restaurant was very nice thay have a swimming pool and fitness centre but we never used it as we didn't get the time as we like all the shops all in all we had a nice time and will stay here again the next time we are in Liverpool.

Very poor customer service by management and Team.

Tripadvisor 评级 1.0/5

wendy f 经 TripAdvisor 认证的评论

Disgraceful customer service. Rooms fully paid in advance and they will not facilitate the booking to 24 hours later and move the check in date to following day. I Have emailed the manager and declined to help in any way as they stated the room was pre paid. Simple request declined and a hotel with this reputation could treat a paying customer this way. It is a very reasonable request and willing to pay the same out of money for the 2 nights in return for only 1 night.

Terrible customer service, staff rude and won’t ammend a future booking by 1 single day even though it’s fully paid

Tripadvisor 评级 1.0/5

michael c 经 TripAdvisor 认证的评论

Absolutely disgusted they would not ammend a future booking made for 29th of December for 2 nights prepaid in full. They will not accommodate in anyway for the following day for check in on the 1st January. Staff are rude on the phone and not willing to change the date even with availability. Terrible customer service with plenty of opportunity to rectify a simple request for a paying customer.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 2,160 评论 9.7/10 位置
  • 2,355 评论 6.8/10 房间
  • 1,927 评论 8.3/10 服务
  • 21 评论 8.2/10 上网
  • 975 评论 6.6/10 清洁度
  • 829 评论 7.3/10 早餐
  • 650 评论 6.8/10 游泳池
  • 225 评论 7.8/10 运动休闲

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