拉赛德乐梅斯酒店 - 美憬阁系列 4 星

客户意见评级 (ALL 评级) 4.7/5 2,045 评论

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拉赛德乐梅斯酒店 - 美憬阁系列 - Image 1
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5 Avenue Ney, 57000 梅斯, 法国

描述

酒店其他优惠

  • 提供客房服务新鲜和自制食品的美食菜单！

  • 位于梅茨中心的一座保留原始特色的历史性建筑

  • 酒店前有付费专享停车场；是否有空余车位视情况而定

  • 会议空间可以灵活调整，以满足各类活动的需要。

  • 会议区采取了卫生措施，适合举办各类活动

我们的客房

酒店位置

拉赛德乐梅斯酒店 - 美憬阁系列

5 Avenue Ney
57000 梅斯
法国

GPS:49.114105, 6.170292

电话
传真 +33 3 87 17 17 18

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LA RESERVE

Le Restaurant（现已更名为 La Réserve）供应 La Citadelle 传统特色美食。菜肴风格介于小酒馆菜肴和精致美食之间，美味可口、丰盛、清淡。可在 www.lareserve-metz.com 网上订餐

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  2,045 评论

TripAdvisor 评级  4.2/5  1,089 评论

卓越奖 2025

Nice hotel - lack of customer focus by some staff and management

Tripadvisor 评级 4.0/5

Myrtyl Solo travel - 经 TripAdvisor 认证的评论

A pleasant hotel in a quiet green area of the city. Very close to everything - the city centre, cathedral, river etc Room was pleasant - we booked the suite ... it's not really a suite, just a large room with large sitting area, but nice enough. Welcome gift of a small bottle of apple juice and some nuts. A small pot of bath salts in the bathroom which was nice - only enough for one bath though, and they were not replaced which was a shame. Some of the furniture is looking rather scuffed and tatty The hotel has no leisure facilities, but I think you can use their bikes (though no one at reception explained this). There's also a lovely recreation ground nearby The main issue for me was the attitude and behaviour of a few staff. On the last day at breakfast, three members of staff just stood chatting at the bar rather than serving the two customers in the restaurant at that time. When they did stop chatting and walk around, they made a point of avoiding eye contact. After waiting half an hour to request a second coffee, I gave up - went to reception and asked to speak to a manager, but was told 'there are no managers at this time' (7.30 in the morning ... odd not even a duty manager). The receptionist did say she would log the complaint with a manager though. When I checked out later, the same receptionist said she had told the manager and pointed to him stood nearby. He however didn't bother to speak to me and just carried on his conversation with another member of staff. Other than the breakfast staff on the last day, there were other staff who spent a lot of time chatting, wandering around aimlessly and always avoiding smiling or chatting to customers. One particular very tall gentleman ignored me on so many occasions that I lost count ... the general manager needs to get all staff engaged more in customer service and to address complaints with the guest A final issue that I've never encountered before is I generally email the hotel in advance to request late checkout if available (a Gold member benefit). The reply I got was effectively just a 'no' ... not even 'we can check on the day for you' - I queried this and a reception manager replied and said it was because they didn't have many suites but was prepared to let me stay until 1pm. Unfortunately, when I checked in the receptionist failed to honour the request and said I had to checkout by 12! Could be an excellent hotel but a few staff let it down

Dear Myrtyl, Thank you for your feedback regarding your recent stay at Hôtel La Citadelle Metz - MGallery Collection. We are pleased to hear that you found our hotel pleasant and appreciated its location. However, we deeply regret the experiences you encountered concerning customer service and the attention from our staff. Your observations regarding the breakfast service and staff engagement are invaluable. We strive to maintain a high standard of service and will address your comments with our team to encourage a more attentive approach. Regarding your request for a late checkout, we apologize for the miscommunication and for any inconvenience it caused. We appreciate your insights and hope to welcome you back in the future, ensuring a more satisfactory experience. Best regards, Hôtel La Citadelle Metz - MGallery Collection

位置好

客户意见评级 5.0/5

L. 家庭住宿 - 所有已确认评论

宽敞的房间，居住很舒适，前台服务很热情也周到，非常满意的一次体验

Dear L., Thank you for your kind words regarding our location, spacious rooms, and attentive front desk service. We are delighted to hear that you had a comfortable and satisfying experience with us. Goodbye and best regards, Hôtel La Citadelle Metz - MGallery

Hotel perfect! Restaurant… 😒

Tripadvisor 评级 5.0/5

HaykeKookt Solo travel - 经 TripAdvisor 认证的评论

I stayed for 8 nights to avoid fireworks in Amsterdam, room perfect, bathroom, a dream, service of hotel staff perfect, very high standard. Sorry to say that the (Michelin star) restaurant took the overall level down. Some really unfriendly staff, more people then room. Me and dog were not welcome, no problem with that, but room service was poor or not available at all. If All Accor want to raise their standard with a restaurant, pick another one. So that’s what I hope for when I book for next time. Cause… hotel and let’s not forget location, are perfect!

Dear HaykeKookt, Thank you for your kind words regarding your recent stay at Hôtel La Citadelle Metz - MGallery. We are delighted to hear that you found our hotel and its location perfect, and that our staff provided you with exemplary service. However, we sincerely apologize for the experience you had at our restaurant. We strive to maintain high standards across all areas of our establishment, and your feedback is invaluable. We understand the importance of a warm welcome, and we regret that this was not your experience. Furthermore, we do recommend our room service for a more comfortable dining option, and we appreciate your comments regarding its availability. We hope to welcome you back in the future for an even better experience. Best regards, Hôtel La Citadelle Metz - MGallery

A very comfortable room and a terrific location for the Christmas markets!

Tripadvisor 评级 5.0/5

Steve S 经 TripAdvisor 认证的评论

We enjoyed everything about this fine hotel. Situated in a historic building, the interior is modern and welcoming. Kimberly at reception did a great job of checking us in and locking up our luggage because we were early. Te hotel is an easy walk from the central train station and a perfect location for the Christmas markets and to walk in the central core. We had a deluxe double room that was large and comfortable and the bathroom was spotless. Breakfast was included and was a very nice buffet. The quiche Lorraine was super delicious. I highly recommend this hotel.

Dear Steve, Thank you very much for sharing your positive experience at Hôtel La Citadelle Metz - MGallery. We are thrilled to hear that you found your room comfortable and enjoyed our prime location, particularly during the festive season of the Christmas markets. It is always rewarding to know that our guests appreciate the unique blend of history and modernity that our hotel offers. We are especially pleased to hear your kind words about Kimberly at reception. Our team strives to provide exceptional service, and it is gratifying to know that her efforts made your early arrival more convenient. Your compliments regarding the spaciousness and cleanliness of the deluxe double room, as well as the breakfast buffet, are greatly appreciated. We take pride in offering a variety of delicious options, and we are delighted that you enjoyed the quiche Lorraine. Thank you once again for your recommendation. We look forward to welcoming you back in the future for another wonderful stay at our hotel. Best regards, L'équipe de la Citadelle Metz - MGallery

Can become very expensive

Tripadvisor 评级 3.0/5

John H 经 TripAdvisor 认证的评论

You have to press the button to lower the bollard to gain entry to the hotel parking. The old citadel has been very elegantly refurbished and has an attractive interior. Kimberley gave us a friendly welcome and our room was fine, although we were disappointed that to have a room with a walk in shower would cost an additional 30 Euro. We booked for dinner and were glad that we had because the restaurant was pretty full, on Sunday evening. The dinner menu 'suggests' that you have a different 125ml glass of wine with each course, at 9 Euro+ per glass but we went for a modest bottle; prices seemed to start in the mid/high 30 Euros and went up sharply. For us the menu was rather limited so we both had gravlax followed by chicken supreme. We cancelled our deserts because the portions were generous and our meal cost 130 Euro. With 18 Euro parking and 25 Euro each for breakfast what looks like a reasonable room price soon escalates. Not one for us.

Dear John H, Thank you for taking the time to share such detailed feedback following your recent stay at MGallery La Citadelle. We're pleased to hear that you appreciated the elegance of the refurbished Citadelle and that Kimberley made you feel welcome. We're also glad that you found your room comfortable and enjoyed your dining experience. We understand your concerns regarding the additional costs for certain amenities and dining options. Our goal is to offer a range of services that cater to various preferences, but we appreciate that this can sometimes add up. Your feedback is invaluable in helping us improve our offerings and ensure a better experience in the future. Thank you again for your review. We truly hope to have the opportunity to welcome you back should your travels bring you our way again. Kind regards,

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其他网络用户评价我们的酒店

  • 1,270 评论 9.3/10 位置
  • 1,518 评论 8.5/10 房间
  • 1,275 评论 8.8/10 服务
  • 9 评论 6.2/10 上网
  • 961 评论 9.1/10 舒适度
  • 735 评论 8.8/10 早餐
  • 619 评论 8/10 食物
  • 387 评论 8/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。