梅斯中心诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 999 评论

保证最优惠房价
梅斯中心诺富特酒店 - Image 1
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Place des paraiges, Centre Saint Jacques, 57000 梅斯, 法国

描述

酒店其他优惠

  • 历史悠久的市中心

  • 位于圣诞市场中心

  • 步行 10 分钟即可抵达各个旅游景点和圣诞市场。

  • 休闲酒吧和美食吧餐厅。

  • 9 间会议室，面积从 20 至 180 平方米不等，适合举办会议和研讨会

我们的客房

酒店位置

梅斯中心诺富特酒店

Place des paraiges, Centre Saint Jacques
57000 梅斯
法国

GPS:49.117872, 6.179327

电话
传真 +33 3 87 36 10 00

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 客房服务
酒店附近
  • 停车

GOURMET BAR

诺富特美食吧欢迎您光临，在时尚的环境中体验热情友好的氛围。我们可以为午餐、周日早午餐、家庭聚餐、洗礼或圣餐等提供快速服务。相信我们，与我们联系吧！

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  999 评论

TripAdvisor 评级  3.6/5  1,326 评论

Best location in Metz

Tripadvisor 评级 5.0/5

Helen P 经 TripAdvisor 认证的评论

Lovely location, spacious room, staff lovely, and very helpfil. But the location is the best - center of Metz is just there....

Fine for a night

Tripadvisor 评级 4.0/5

vaguetravellers 经 TripAdvisor 认证的评论

We were staying in Metz overnight on the way to Brugge. This hotel was well located near the old town and had parking for our car in a public car park underneath that was ok and had a connecting lift. I wouldn't say that there is anything particularly exciting about the hotel and think it is a good idea that they apparently have some planned upgrades. The room was reasonably basic but comfortable enough for overnight. Check in was pretty slow. All in all the price was ok and there were no surprises, so we were happy to stay a night in a good location.

5th Hotel on our journey of 7. First time in Metz

Tripadvisor 评级 4.0/5

patmar58 经 TripAdvisor 认证的评论

This was the 5th hotel of our European trip. Very nice somewhat quirky hotel the young blonde lady on reception was very pleasant. Pleased with our room upgrade plenty of room for all of our luggage. Plastic water bottles replaced with large glass bottle with water cooler in the corridor. Novotel have stopped supplying milk cartons due to waste but we had our own. On arrival the entrance to the underground car park was closed so we had to do a little detour down the little lane and parked in the underground public car park. There is a lift right into the hotel. Good selection at breakfast and pleasant room although part of it shut off so had to wait for a table. It was a beautiful day and we asked a different lady how to get into town and she just said go in the lift. Well we were looking around and headed for the river where they were many hundreds of people lining it and very shortly afterwards a dragon boat carnival began it was lovely. I have to say the I have never seen one with the Loch Ness monster on and someone playing the bagpipes in it defo a first and it ended with fireworks then back into town for a drink. Just as an aside I would have thought that the second receptionist might have mentioned it was on we could easily have missed it. Pleasant stay until we tried to leave. We had paid for our parking on arrival so asked the male receptionist for our ticket to get out. No instructions given. Well what a nonsense. Put the ticket in said invalid the man behind us tried and couldn't understand it 3 cars reversed so that we could reverse and park again to try and sort something out (they were very understanding). A local man came to our aid but again he didn't understand it either. So back to the hotel long queue as it was checking out time. When we queried why we could get out he then informed us that we had to use our entry ticket first and then the ticket he had given us! Why not say that when the ticket was given. So be very careful to keep your entrance ticket. A very frustrating end to what had been a pleasant trip

Thank you very much for sharing such a detailed review of your stay with us during your European journey. We are delighted to know that you enjoyed your upgraded room, our central location, the breakfast selection, and the atmosphere in Metz – it sounds like you discovered the city at a truly festive moment! We are, however, sorry for the inconvenience caused with the parking exit process. Your feedback is very valuable, and we will make sure to remind our team to provide clear instructions regarding the use of both the entry and exit tickets to avoid any similar frustration in the future. We are also grateful for your comments about our team members: it is always rewarding to hear when their kindness is appreciated, and equally important to note when more information could have enhanced your experience. We hope to have the pleasure of welcoming you back to Metz, and to make your next stay even smoother and more enjoyable. Kind regards,

Find another place to sleep and park.

Tripadvisor 评级 1.0/5

Leon v 经 TripAdvisor 认证的评论

Booked a room via booking.com but didn't check what kind of parking they offered for my car. When I read disturbing reviews on Google maps about the public parking place nearby I asked for cancellation politely via the booking.com platform 3 days before we would stay in the hotel. I also called the hotel personally after the automation refused my request. This was also rejected. I simply don't understand why this would not be possible 3 days before a visit. It seems the commercial activity wins from politeness and friendlyness. Anyway I have escalated to booking.com a last time. For sure we won't be visiting independent of the final verdict. For others reading this review: if you want to take excellent care of your loved ones and possessions like your car. Find another place to sleep and park. Safe trip everyone.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read about your disappointment and regret that your experience with us did not meet your expectations. Regarding your booking, please note that the chosen rate was a non-refundable and non-cancellable offer, which is why unfortunately we were unable to proceed with a refund despite your request. We fully understand how this can be frustrating, but these conditions are clearly stated at the time of reservation on Booking.com. Concerning the parking, we would like to reassure you that we have never encountered safety issues with it. The car park is directly connected to the hotel reception by elevator, which ensures convenient and secure access for our guests. At the moment, the parking is undergoing renovation works to improve comfort and accessibility, which might explain some negative impressions you may have read online. We sincerely apologize if this caused you concern and hope that you will reconsider giving us another chance in the future, as we are committed to providing our guests with a safe and pleasant stay in the heart of Metz. Kind regards, Margaux Menzel Guest Relation Manager Novotel Metz Centre

Novotel let down.

Tripadvisor 评级 3.0/5

105frankl Couples - 经 TripAdvisor 认证的评论

My wife and I overnighted here on our way from Frankfurt to Reims and picked the hotel due to its central location to the old town. Location was good, but hotel was a real disappointment. As Accor members we like using their hotels but this has to be the worst Novotel we have stayed at. Very tired and needs a thorough renovation . 2 stars would be generous.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience at our hotel did not meet your expectations, especially as a loyal Accor member. While we are glad you appreciated our central location close to the old town, we regret that the condition of our facilities left you disappointed. Please be assured that a renovation program is planned, as we are aware that certain areas of the hotel would benefit from an update to meet the standards our guests rightly expect from Novotel. Your remarks are valuable and will be shared with our management team to help us improve. We hope to have the opportunity to welcome you back in the future under better conditions. Sincerely, Margaux Manzel Novotel Metz Centre

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其他网络用户评价我们的酒店

  • 802 评论 8.9/10 位置
  • 834 评论 5.9/10 房间
  • 569 评论 8.1/10 服务
  • 7 评论 6.2/10 上网
  • 508 评论 7.7/10 早餐
  • 290 评论 5.3/10 清洁度
  • 279 评论 4.8/10 氛围
  • 255 评论 5.2/10 设施

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