Grand Mercure Maha Cipta Medan Angkasa 5성

고객 평점 (ALL 평가) 4.4/5 159 리뷰

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Grand Mercure Maha Cipta Medan Angkasa - Image 1
Grand Mercure Maha Cipta Medan Angkasa - Image 2
Grand Mercure Maha Cipta Medan Angkasa - Image 3
Grand Mercure Maha Cipta Medan Angkasa - Image 4
Jl Sutomo no 1, 20235 MEDAN, 인도네시아

호텔설명

호텔 추가 정보

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

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호텔 위치

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
인도네시아

GPS:3.59802, 98.68201

전화
팩스 +62 61 4550555

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  159 리뷰

TripAdvisor 평가  4.7/5  2,546 리뷰

Needs improvements…

트립어드바이저 평점 2.0/5

maximilian1988 TripAdvisor 인증 리뷰

Grand Mercure Maha Cipta Medan Angkasa is, on paper, a five-star hotel, and at first glance it does have some positive aspects. The staff is generally friendly, and the building itself could be considered attractive. Unfortunately, the overall experience falls well short of what is expected at this level and price point. One of the most disruptive issues was noise. During breakfast, vacuum cleaning was constantly happening around guests, which felt highly unprofessional and completely inappropriate for a supposed five-star environment. Even worse, after upgrading to an Executive Deluxe room on the 10th floor, we were exposed to construction noise directly above our room for the entire seven-day stay. This was never proactively communicated or compensated. Sound insulation is another major weakness. The windows and doors facing the street are extremely thin, making it feel like you are sleeping right next to a busy, horn-filled traffic circle. Restful sleep is simply not guaranteed here. The most confusing experience happened at night: vacuum cleaning in the corridor around 1:30 AM. When calling the reception to complain, communication was poor, and we were seriously asked whether we would also like our room to be vacuumed at that time. This level of misunderstanding is unacceptable for a hotel positioning itself as premium. On top of that, the hotel—especially the pool area—feels clearly outdated. Whatever justified the five-star rating may have existed 20 years ago, but today the facilities no longer match modern expectations. The entire property would benefit from a major renovation. In summary, the price-to-performance ratio does not work. Expectations for a five-star hotel are not met, neither in comfort nor in operational standards. Friendly staff alone cannot compensate for constant noise, poor soundproofing, outdated facilities, and serious service coordination issues. Two stars for potential, but the execution is far below the promise.

Service

트립어드바이저 평점 5.0/5

Mawar L TripAdvisor 인증 리뷰

Service of the hotel is so good. The best hotel which i've ever stay.

Dear Mawar, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon at Grand Mercure Medan Angkasa. Sincerely, Management

Great Stay & Experience

트립어드바이저 평점 5.0/5

M O TripAdvisor 인증 리뷰

Clean and comfortable hotel; great professional staff and very accommodating. Great breakfast buffet selection & F&B crew. Central and close to the Centrepoint and Medan Mall. Will be back!

Dear Guest, We are delighted to hear that you enjoyed our clean and comfortable hotel, as well as the professional and accommodating service from our team. It’s great to know that our breakfast buffet and F&B crew made a positive impression on your stay. We truly look forward to welcoming you back to Grand Mercure Medan Angkasa in the near future. Sincerely, Management

Great experience at Grand Mercure

트립어드바이저 평점 5.0/5

Departure43554249253 TripAdvisor 인증 리뷰

Large and comfortable room. Good facilities. Nice scent Great breakfast experience. Dory sos thai and bubur angkasa are our favourite choice since day 1.

Dear Guest, Thank you for your positive feedback. We are delighted to hear that you enjoyed the comfort of our rooms, our facilities, and the breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you again at Grand Mercure Medan Angkasa Best regards, Management

A warm welcome

트립어드바이저 평점 5.0/5

charlotteb123456789 TripAdvisor 인증 리뷰

We felt very well looked after from the second we arrived at the Grand Mercure. The staff were very attentive and made sure we were comfortable and happy. We had some drinks while waiting for our room and when our waitress Elisa heard it was our honeymoon she came back with a lovely gift for us. Excellent range of food and drinks on offer and a comfortable stay.

Dear Charlotte b, Thank you for choosing Grand Mercure Medan Angkasa and for sharing such a wonderful review. We are delighted to learn that you felt well looked after from the moment you arrived and that our team, especially Elisa, made your honeymoon stay even more memorable. It’s a pleasure to know that you enjoyed our selection of food and beverages as well as the comfort of your stay. We look forward to welcoming you back for another pleasant experience in the near future. Warm regards, Management

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 150 리뷰 8.6/10 위치
  • 986 리뷰 9.1/10 객실
  • 1,183 리뷰 9.4/10 서비스
  • 10 리뷰 9.6/10 인터넷 가격
  • 548 리뷰 9.1/10 청결도
  • 418 리뷰 9.1/10 안락함
  • 407 리뷰 9.2/10 조식
  • 365 리뷰 8.6/10 편의 시설

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