머큐어 골드 코스트 리조트 4성

고객 평점 (ALL 평가) 4.3/5 2,683 리뷰

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Palm Meadows Drive, CARRARA, 4211 카라라, 호주

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  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

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머큐어 골드 코스트 리조트

Palm Meadows Drive, CARRARA
4211 카라라
호주

GPS:-28.029533, 153.377278

전화
팩스 +61 7 5555 7701

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The Green Dining

머큐어 골드 코스트 리조트의 The Green은 매일 밤 캐주얼한 다이닝 공간에서 좋아하는 요리와 함께 석식을 제공합니다. 이그제큐티브 쉐프는 퀸즈랜드의 따뜻한 날씨에서 영감을 받아 맛있는 음식을 선보입니다.

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자세히 보기

ALL 평가  4.3/5  2,683 리뷰

TripAdvisor 평가  4.0/5  1,770 리뷰

Afflicted with Gold Coast apathy

트립어드바이저 평점 2.0/5

TrySmiling TripAdvisor 인증 리뷰

Quite a disappointing experience, but sadly par for the course at Queensland's Gold Coast. For a tourist driven town it's surprising that there is such a low standard of hospitality staff training and practice. Don't want to waste much more of my time on this place and won't be staying there again. But here's the basics. - have Accor Status but 'member rates' on website were more expensive than any other OTA, that's the opposite of a 'loyalty' program to me, with them trying to extort guests who book direct. Staff at hotel check in had zero input or advice around this, it was like I'd asked a question in a foreign language. - room was very basic for $400 a night. Free to air on tv only, Android compatibility only on streaming despite Apple being owned by majority of Australians. - guests only receive 1.5 pillows each (3 on a bed) and no extra spare pillows in room. Towels virtually threadbare and small. Motel level amenities really. - F&B experiences exceedingly frustrating. At pool, a QR code is used, and you manually input a table number for delivery. But staff were so clueless they could not deliver to the correct table. They dumped ours at another table where guests proceeded to eat from the plate, then when the mistake was realised the waitress picked it up and gave it to us like nothing had happened... Seriously. - there is no room service, but you can order from an onsite restaurant then go and pick it up. Why they cannot organise delivery to room is amazing to me to begin with, but even the pickup experience was an ordeal of incompetence, with them getting the order wrong repeatedly and missing items. When the food did get back to room the quality of the meal and presentation was atrocious. For the prices they charge for very basic food, they should be ashamed of the experience they provide. I recommend ordering takeout from a local business instead. - the pool was fine, but the hot tub was tepid at best. - location is maybe good if you're playing golf, but there's better spots if you have zero interest in golf. - breakfast was passable, but very small indoor table space only. Even getting down there before 7am on a Sunday morning there was only room outside in the heat. - Overall if you have travelled and experienced competent hospitality elsewhere in the world, you'll feel let down by the 'bare minimum' nature of this hotel. - I would regard it as suitable only for a very short stay if you have something to do in the area and better spots are not available.

Rooms average, grounds, pool and staff are great

트립어드바이저 평점 3.0/5

HobartianExplorers TripAdvisor 인증 리뷰

Third visit and still needs room renovation. Pools,grounds,parking and staff are great. Rooms smell mouldy and need renovating. Staff were 10/10 very helpful. Bathroom window dirty and old decor. Wont be back as the mould smell was too much this time. Up for sale so hopefully new owners ill upgrade rooms.

It was okay.

트립어드바이저 평점 3.0/5

Monica C TripAdvisor 인증 리뷰

We stayed here for 5 nights, and overall it was okay. Pros: - Location was perfect, just outside surfers away from the chaos but 20 mins to all the theme parks - Pool was huge, there was a little one, a spa and 2 x normal size pools - Buffet breakfast was adequate - Credit you get at checkout if you don’t get your room cleaned. - Free parking - Laundry facilities for each block ($3 wash and $3 dry) and easily accessible Cons: - No lifts so ask for a ground floor - No bottle of water in the room but there was filling station near the pool area - Limited food menu, could add more to it.. - Slightly overpriced food and beverage, better off getting uber or driving to surfers paradise - There’s a kids/games room which needs a little more activities or toys for the kids, it’s such a big, wasted space and upgrading this room a bit would make this resort absolutely kid friendly. There was two occasions which could have been better handled by staff but wasn’t hence the rating of 3 stars: - Order never arrived in the pool area, 45 mins for a drink and wings and it wasn’t until I followed up inside that they advised the tickets were not printing. - Requested fresh towels and toilet paper from reception as room hadn’t been cleaned and nothing arrived or resolved until day before check out. On second request we were notified that we had the clean for green sign which is fair enough, we then removed for that day and we were told cleaner would return before 4pm that day, but no one came. Rang reception after 4pm to request even just fresh towels and still nothing came. Had to go to the pool area to get towels and to the shops to get toilet paper as I simply couldn’t have another conversation with reception at this point. I then sent my husband in the morning to request yet again for the room to be cleaned, and when we returned it was finally cleaned and basic essentials stocked up. In the interest of fairness and transparency, we did get a credit of $30 on checkout as the rooms were not cleaned. Would we stay here again? Probably not. Whilst the miscommunication with staff wasn’t enough to really ruin our holiday, it was enough for me to say that we won’t stay here again. There are a lot of options/accomodations in the Gold Coast / Surfers Paradise area for the same price or less which would be more accomodating.

Thank you for taking the time to share such a detailed and balanced review of your recent stay with us. While I’m pleased to hear you enjoyed aspects of the resort — including our peaceful location, extensive pool facilities, buffet breakfast, complimentary parking, and laundry access — I’m truly sorry that several service shortcomings impacted your experience. What you’ve described around the delays with your poolside order and the challenges in receiving housekeeping support does not reflect the standard of service we strive to deliver. Your feedback highlights clear communication gaps that should not have occurred, and I sincerely apologise for the inconvenience and frustration this caused. The delays in providing fresh towels and amenities, especially after multiple follow-ups, are unacceptable and we are addressing this directly with our teams to ensure this does not happen again. We also appreciate your comments regarding areas where we can enhance the guest experience, such as the kids’ playroom and our menu variety. These suggestions are genuinely helpful as we continue to plan improvements across the resort. I’m glad our team were able to offer a credit on departure, but I understand this does not undo the inconvenience you experienced, nor fully restore your confidence in returning. While I regret that we fell short of your expectations this time, I truly appreciate your honesty and the chance to learn from your stay. If you would consider returning in the future, I would welcome the opportunity to personally oversee your stay and ensure it reflects the warm and seamless experience our resort is known for.

A Great vacation as always

트립어드바이저 평점 5.0/5

Robert C TripAdvisor 인증 리뷰

Unlike Mara - Jane G who was checking in at the same time we were. I couldn’t fault the level of professionalism shown by the check in staff on the 29th September. My Husband and I have taken an annual vexation in many Accor properties on the east coast over the past 25 years and on all occasions we could not fault the quality of the accomodation and staff we have met along the way

Thank you sincerely for taking the time to share your feedback, and for your loyalty to Accor over the past 25 years. We truly appreciate guests like yourself who continue to choose our properties for your annual getaways. I’m delighted to hear that our team provided a professional and welcoming check-in experience during your arrival on 29 September. Your kind words mean a great deal to the staff who work hard to ensure every guest feels valued from the moment they arrive. We also appreciate your recognition of the high standard of accommodation and service you’ve experienced across Accor properties over the years. It’s wonderful to know that our consistency and commitment to guest care have played a part in your travels. Thank you again for sharing your positive experience. We hope to have the pleasure of welcoming you and your husband back to Mercure Gold Coast Resort — and to the wider Accor network — for many more memorable stays.

Don’t be fooled! Disappointing Stay – Not the Accor Standard

트립어드바이저 평점 2.0/5

Martha-jane G TripAdvisor 인증 리뷰

Don’t be fooled by the glossy photos on the website. The rooms are only cosmetically clean, with a few newer touches like the TV and headboard. Beyond that, everything else looks old, poorly maintained, and downright filthy. The bathroom grout was full of mould — unacceptable for any hotel, let alone one under the Accor name. We understood it was a busy time of year with school holidays, a football tournament, and other events in town. But even accounting for that, the service was shockingly poor. On two occasions we asked for help with our luggage (there are no lifts), and the staff member who checked us in simply said, “sorry, we’re busy and can’t help you.” Later, when we enquired about dinner at the hotel restaurant, we were met by two staff who bluntly told us, “we’re too busy — either eat now or wait until around 8.” If a hotel cannot provide the minimum level of service expected, it should not accept guest bookings. My husband and I are both long-time Accor members and have enjoyed consistently excellent stays across the brand worldwide. In fact, Accor has always been our preferred hotel chain — until now. This particular Mercure Hotel in the Gold Coast falls well below Accor standards. It was by far the worst experience we’ve ever had under the Accor name.

hank you for taking the time to share such detailed feedback regarding your recent stay. I would like to sincerely apologise that your experience fell so far short of the high standards you have come to expect from Accor over many years of loyal membership. Your comments regarding the cleanliness of your room, particularly the bathroom grout, are deeply concerning and do not reflect the level of presentation we aim to provide. This has been addressed directly with our Housekeeping leadership team to ensure immediate corrective action and a thorough review of our quality checks. I am equally disappointed to hear of the service shortcomings you encountered during a busy period. While school holidays and major events can increase demand, this should never be an excuse for declining assistance, especially with luggage or simple dining enquiries. The responses you received are not aligned with our service values, and we are working closely with our Front Office and Restaurant teams to reinforce expectations around communication, empathy, and guest support — even during peak operational times. We understand that these experiences impacted your trust in the Accor brand, and for that I am truly sorry. Your loyalty over many years is genuinely appreciated, and we regret that this stay did not reflect the hospitality you are accustomed to across the network. Should you wish to return in the future, I would welcome the opportunity to personally assist with your reservation and ensure your stay is seamless, comfortable, and aligned with the Accor experience you know and value. Thank you again for bringing these issues to our attention. Your feedback is essential to helping us improve, and we take it very seriously.

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그 외 웹 사용자 평가 등급

  • 631 리뷰 8.6/10 위치
  • 1,645 리뷰 6.7/10 객실
  • 1,537 리뷰 8.2/10 서비스
  • 39 리뷰 4.3/10 인터넷 가격
  • 714 리뷰 5.6/10 청결도
  • 684 리뷰 7.1/10 레스토랑
  • 527 리뷰 7.8/10 조식
  • 29 리뷰 6.8/10 해변

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