머큐어 골드 코스트 리조트

It’s been a while since I have been compelled to write a review for a hotel but the severe lack of customer services and extremely poor experience at this hotel left me feeling like it was a duty of community service. If you hadn’t already guessed the one poor and unhelpful ‘service’ is a particular notable. The resort is tired and the rooms are dated.. Sound travels through the rooms and we could hear both our neighbours TV and the footsteps above (ahhh the serenity). There are works going on that make it feel like a getaway on a construction site. There are no elevators to the rooms, just stairs. Oh and don’t think that while in holidays you might get a drink at the bar past 8:30pm… It will be closed (despite the hotel evidently being full… see below). Perhaps this could have been overlooked (perhaps!) Had it it been for the fact that despite being assured there was ample parking due to accessibility concerns, tired and ready for bed we arrived back to the hotel to find all the parking was indeed taken and there was no solution offered by staff. We eventually found a park, walked a reasonable distance to our room only to find the keys had not been programmed properly. Oh and upon taking the keys back to reception to tell them this the response was, underwhelming. There’s so many options on the Gold Coast I couldn’t possibly recommend this one.

Stay was fine, rooms could do with updating, air con, no heating, breakfast could do with more selection, amenities all good, for us all of this didn't matter as we got to be with our NRL team the Canberra Raiders.

Lovely tranquil resort away from the hustle & bustle of the coast scene. Very relaxing after a day out exploring however this resort is quite expensive for what it is. Did appreciate 'The Cart' dining option for light breakfasts and takeaway dinners.

There were actually several issues we raised with hotel staff during our stay, only to be thanked for the feedback and dismissed without any kind of response or resolution. The grounds were poorly kept (garden beds needed re-mulching, pool towels left around the property - including dumped outside the front entrance, personal belongings left in the car park i.e. running shoes and fuel funnel), the facilities such as the pool damaged (giant chess set broken, spa leaking, life buoy rope strewn across pool area). In our allocated room we found a discarded a potato chip and breakfast bar (unopened) underneath one of the beds, dust built up under beds, in corners and on headboard, dirty card slot and balcony, carpet degrading/fraying, discarded shopping trolley, fire extinguisher and dislodged placard and presumably maintenance items left concealed under black plastic in the garden bed. I suffer from dust allergies and the state of the room left we sneezing and experiencing asthma all night long. The room were the holiday program was unstaffed and extremely messy. We booked an early dinner to try and get the kids fed for the advertised movie night, only to wait more than an hour for the film to start - we had to approach the staff at the front desk to enquire what was happening only to have them respond that they had forgotten. They came in and started a movie and then left - there was no seating for the kids, bright lights on overhead and the other activities and commotion in the room continued meaning the children that were trying to watch the movie couldn’t actually hear it and quickly lost interest. At this point we left and returned to our room. It is ours, and I’m sure many parent’s expectations, that if kids activities are advertised they are run as scheduled and supervised by hotel staff so at least patents could enjoy a drink or quick bite in the lobby or bar nearby and checking on kids regularly. Issues raised with staff at hotel and manager after our stay with no action or response. Cannot recommend - DO NOT STAY HERE.

We like the country feel to this hotel; the trees and quite surroundings without traffic noise; the large pool and adjacent golf courses whilst being only 15 minutes drive from the beach and shops. Check in and check out were handled efficiently and with smiles. This is a popular destination for families, especially in the school holidays, so not really the place for a romantic weekend or a quiet breakfast! We were pleased to receive a welcome gift and enjoyed the spacious room and comfortable bed. The choice of wine by the glass and menu options were somewhat limited; we did enjoy the meals and drinks we chose. All staff we met were friendly, helpful and efficient. Wifi in our room was quite fast and a reliable connection.