Sofitel Gold Coast Broadbeach 5성

고객 평점 (ALL 평가) 4.3/5 5,319 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Sofitel Gold Coast Broadbeach - Image 1
Sofitel Gold Coast Broadbeach - Image 2
Sofitel Gold Coast Broadbeach - Image 3
Sofitel Gold Coast Broadbeach - Image 4
81 Surf Parade, 4218 브로드비치, 호주

호텔설명

호텔 추가 정보

  • 미각 만족

  • 도보 거리에서 즐기는 태평양의 파도타기

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  • Room81 - 2 셰프 햇 수상 레스토랑

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호텔 위치

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 브로드비치
호주

GPS:-28.029367, 153.431579

전화
팩스 +61 7 5592 3747

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  5,319 리뷰

TripAdvisor 평가  4.2/5  3,415 리뷰

Christmas breakfast buffet

트립어드바이저 평점 5.0/5

Marie A TripAdvisor 인증 리뷰

Elanor from the reception greeted us this morning at 7 am and was absolutely charming and even allowed us to park our car in front of the hotel . She must not have realised that the French tend to sit and eat much longer than others and it did not occur to us to tell her. Mea culpa. 2 hours later when we returned to our car we found a note from the police telling us that we were not allowed to park in front of the hotel more than 10 minutes. I spoke to Michael, I believe he was the concierge and apologised for the trouble we may have caused. Michael could not have been more gracious and explained the parking dilemma to us. Thumbs up to Elanor, Michael and Vadim from the restaurant for your professionalism and genuinely caring about our experience at your hotel.

고객 평점 3.5/5

Sunae K. 가족 - 전체(All) 통지 확인

직원분들은 대체로 친절했지만 .. 아코로 플래티늄 멤버 회원 혜택에 대해 잘 몰라 설명하기 힘들었음

김수나님께, 저희 조식에 대한 긍정적인 평가에 감사드립니다. 아코르 플래티늄 멤버 혜택에 대한 직원의 안내가 부족했던 점 사과드립니다. 해당 부분에 대한 교육을 지속적으로 강화하여 더욱 나은 서비스를 제공할 수 있도록 하겠습니다. 감사합니다. 소피텔 골드코스트 브로드비치

Very good place to stay

트립어드바이저 평점 5.0/5

Pattyfrog TripAdvisor 인증 리뷰

This my 16th time at the Sofitel. This time it was a 9 night stay. The room was lovely on 16th floor with views of the ocean. Breakfast on L3 each morning was good, the service was on point. The changeover of the room was done mostly mid afternoon which I asked could they please aim for lunch time which they did. The small details here are so thoughtful, water and chocolates each day. As it was my birthday we got a lovely small cake, bottle of wine, a cheese platter complimentary. The corridors are so cold I think the air conditioning is too cold. The pool area is very clean, fresh towels and a water station. Plus the Oasis centre is downstairs for ample shops, get some groceries if needed, cafes and lots of restaurants.

Bonjour Pattyfrog, Thank you so much for your wonderful review and for choosing to stay with us for the 16th time! It’s always a pleasure to welcome a returning guest, and I am delighted to hear that your 9-night stay was enjoyable. I’m glad the room, ocean views, breakfast service, and small thoughtful touches—including your birthday cake, wine, and cheese platter—made your stay special. I appreciate your feedback regarding the air conditioning in the corridors, and we will review this to ensure greater comfort for our guests. It’s great to know you enjoyed the pool area and our convenient location near the Oasis Centre. We look forward to welcoming you back again for your next visit to Broadbeach! Merci, Matt Andraws General Manager

Stay away from this 2 Star stinky Hotel - nothing like a Sofitel

트립어드바이저 평점 2.0/5

David C TripAdvisor 인증 리뷰

Sofitel in name only but in reality a 20 year old run down hotel with stinking underlay and all rooms that are rundown. If you think you are going to a Sofitel think again - this is a very poorly maintained hotel with leaking shower, running toilet, cracked grout with black mould and more resembling faulty towers on steroids. To think that Accor actually allow this sub standard hotel to be marketed as a Sofitel just defies logic and appears to be more profit than luxury We had multiple people stay here and not one of the team were positive on anything g other than the staff. Staff members were honest and stated that the humidity gets into the 30 year old underlay and every room stinks - add the rattling pipes in the walls and the place can best be called a JOKE

Bonjour David, Thank you for sharing your experience. I am deeply concerned to read your feedback and sincerely apologize for the issues you encountered during your stay. What you describe is far below the standard we aim to provide at Sofitel, and I completely understand your frustration. Please know that we take reports of maintenance, cleanliness, and guest comfort extremely seriously. I have shared your comments with our management and engineering teams to ensure these concerns are addressed immediately. Your observation about the humidity and aging infrastructure highlights areas where urgent attention is required, and we are committed to acting on this. I am heartened to hear that our team was able to provide some level of service despite these challenges. We pride ourselves on our staff, and your recognition of their honesty and professionalism means a great deal. While your experience did not meet your expectations—or ours—I hope you might consider giving us another opportunity in the future. We are actively working on upgrades and improvements to ensure the true Sofitel standard is reflected in every corner of our property. Merci, Matt Andraws General Manager

Average

트립어드바이저 평점 3.0/5

Wundering-aussie TripAdvisor 인증 리뷰

Recent 2 nights at this hotel. For a luxury hotel it was pretty average. The room was in need of an upgrade with a dated bathroom. Most annoying was the early morning evacuation where staff seemingly had no idea what to do. Guests all waiting in the foyer to get back to their rooms after this false alarm. Check in was clumsy with errors made. Staff in the restaurant also made mistakes. Waiting for our coffee at breakfast then a double order turns up. Wouldn't recommend this hotel.

Bonjour Wundering-aussie, Thank you sincerely for taking the time to share your feedback regarding your recent two-night stay with us. I am truly sorry to read that your experience did not reflect the high standards of luxury and service that Sofitel is renowned for. Please accept my apologies for the series of inconveniences you encountered, from the fire alarm disruption to the errors at check-in and in the restaurant. The evacuation procedure you described is certainly not reflective of our usual efficiency, and I regret the confusion and frustration it caused. I will be personally addressing this matter with our Front Office teams to ensure clearer communication and coordination should such an incident occur again. I also note your comments regarding the room and bathroom condition. We are in the process of planning future capital enhancements, and your feedback reinforces the importance of these discussions with our owners. Regarding your breakfast and coffee service experience, please rest assured that I will share this feedback with our Director of Food & Beverage to ensure our team receives the training and attention to detail expected in a Sofitel breakfast service. Thank you again for sharing your observations, as they allow us to refine our service and deliver the impeccable hospitality our guests deserve. Merci, Matt Andraws General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,720 리뷰 9.4/10 위치
  • 2,660 리뷰 6.7/10 객실
  • 2,866 리뷰 8.6/10 서비스
  • 113 리뷰 5.5/10 인터넷 가격
  • 834 리뷰 6/10 청결도
  • 798 리뷰 4.8/10 편의 시설
  • 733 리뷰 8.6/10 조식
  • 527 리뷰 5.3/10 가격 대비 가치

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.