소피텔 골드 코스트 브로드비치 5성

고객 평점 (ALL 평가) 4.2/5 5,734 리뷰

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호텔 위치

소피텔 골드 코스트 브로드비치

81 Surf Parade
4218 브로드비치
호주

GPS:-28.029367, 153.431579

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  5,734 리뷰

TripAdvisor 평가  4.0/5  3,379 리뷰

The BEST hotel & Location

트립어드바이저 평점 5.0/5

louisep589 Solo travel - TripAdvisor 인증 리뷰

Wow,What a FABULOUS Hotel experience i have just had, great service from the welcoming champagne ,checking in,spacious,easy car park,amazing room,bath and view,Brilliant location too,Extremely helpful staff,Great swimming pool area too

Bonjour Louise, Thank you for your absolutely wonderful feedback! I’m thrilled to hear that your recent stay with us was such a fabulous experience from start to finish. From the welcoming champagne to the seamless check-in, spacious parking, and your amazing room with its breathtaking view—it sounds like you truly embraced everything we strive to offer our guests. I’m especially delighted that our team made such a positive impression and that you enjoyed our pool area and unbeatable location. It’s always a pleasure to know that our efforts to create memorable stays are appreciated so warmly. We can’t wait to welcome you back for another fantastic stay in the future. If there’s anything we can assist with, please don’t hesitate to let me know. Merci, Fraser Ross General Manager fraser.ross@sofitel.com

So disappointing

트립어드바이저 평점 2.0/5

Fruity_kiwi 가족 - TripAdvisor 인증 리뷰

I am surprised this is a Sofitel property having stayed at the Sydney Darling Harbour, Bangkok Sukhumvit in Thailand and the Popodoli Venezia before it became an M Gallery in Italy. I'll start with the positives: Next to a mall with a Woolies supermarket and lots of surrounding restaurants. Right by Kurrawa Beach. That's it. Negatives: Reception is like an old sterile commercial office. Very cold and unwelcoming. Three and four star properties have nicer lounge areas. Staff neither friendly nor helpful. Common areas were always cold despite it being winter when we visited. Rooms: Broken room safe that had to be replaced, uncomfortable old beds with what I think were lumpy mattress toppers, a basin tap that would not turn off, a shower drain that took a while to drain, old aircon unit that was pointless because temperature is centrally controlled, a cordless phone that always said it was flat despite us never using it and it sitting in the charger. Room also wasn't cleaned one of the days we were there. For a five star hotel this is inexcusable. Buffet breakfast: Very small. During our six day stay there was only one type of butter for toast and a handful of margarine offered on one of the days we were there. When ordering custom eggs, the wait staff would tell us to order from the chef. The next day the chef would tell us to order from the waiting staff. Is it so hard to implement one basic ordering process for guests!? Level 3 Bistro: They have a crepes special for the month of July to celebrate Bastille day but the waitress didn't know about it and tried to shoo me away saying they finished lunch already. Granted I didn't have a booking and it was 3 pm, but there are signs at reception and on every table in the restaurant (!) that says crepes are served from 11am till 9pm. We also had dinner at the restaurant and I ordered the 200 gram steak for $62. There is no way that was 200 grams of steak! See photo: those are small campari vine tomatoes for contrast. That steak portion was 80-100 grams max. We won't be returning and we do not recommended. This place is so run down. For the price we paid you can find much better elsewhere in Surfers Paradise where all the fun and life is.

Nice location and friendly staff

트립어드바이저 평점 3.0/5

Cindy B TripAdvisor 인증 리뷰

Our family stayed in this hotel for 2 nights. We got upgraded to a sea view room on the high floor for free as a Gold membership. We got welcome drinks and some desserts. Fortunately, we got early check in before 12 noon and late check out at 1pm. The hotel is very close to the light rail, so it's very convenient to go anywhere, especially now that it only costs 5 cents to go everywhere. The conclusion: The service was very good. The only thing I don’t recommend is the buffet breakfast, it was terrible😂🤣⋯⋯tastes like 3-star hotel! Even after using the 50% discount, I still feel it’s not worth to pay for it! And the dining table is old and the paint is peeling off! The parking lot is also very old. It will be inconvenient if there are elderly people or baby strollers entering and exiting. The parking fee is 25/day.

Such amazing customer service

트립어드바이저 평점 5.0/5

patsym317 Couples - TripAdvisor 인증 리뷰

What amazing customer service!!! Not only did we get to check in a bit earlier, but we were given a glass of champagne while finalising check in. There was champagne on ice for many on check in. It was pan pacific masters weekend and they still coped extremely well. Not like another big chain we recently stayed with at Broadbeach where check in was one hour and a half late. Well done Sofitel!!!

Bonjour Patsy, Thank you for such a wonderful review! I’m delighted to hear that our team made your check-in experience so memorable and welcoming. A glass of champagne is the perfect way to start your stay, and I’m thrilled that it set the tone for a fantastic visit. The Pan Pacific Masters weekend is indeed a busy time, so it’s especially rewarding to know that our team managed everything smoothly and efficiently. Your kind comparison to other experiences means a lot to us—we strive to make each guest feel valued and well-cared for, no matter how busy we are. Thank you again, Patsy, for choosing Sofitel Gold Coast Broadbeach. We look forward to welcoming you back for another seamless and enjoyable stay! Merci, Fraser Ross General Manager fraser.ross@sofitel.com

위치,바우처

고객 평점 5.0/5

W. D. 가족 - 전체(All) 통지 확인

위치도 좋았고 무료 바우처도 있어서 좋았습니다 woolworths와 식당들도 주변에 있고 해변도 가까워서 좋았습니다 뷰도 강이었고 높이도 높아서 뷰 보기에도 좋았습니다

Bonjour Mr. D., Thank you very much for sharing such positive feedback about your recent stay with us at Sofitel Gold Coast Broadbeach. I'm delighted to hear that our location, along with the complimentary vouchers, added value to your visit and made your experience even more enjoyable. It sounds like you and your family had a wonderful time enjoying the nearby amenities, beautiful views, and the beach. As a Silver member of ALL – Accor Live Limitless, we’re especially grateful for your loyalty, and it’s fantastic to know you felt recognized and valued during your stay. I appreciate your comments about the WiFi connection; I understand how important a stable connection is, and I will share this feedback with our technical team to see how we can improve. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for another memorable experience. If there’s anything specific we can do to make your next visit even better, please don’t hesitate to reach out. Merci, Fraser Ross General Manager fr…

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그 외 웹 사용자 평가 등급

  • 1,683 리뷰 9.3/10 위치
  • 2,737 리뷰 6.6/10 객실
  • 2,778 리뷰 8.5/10 서비스
  • 159 리뷰 5.1/10 인터넷 가격
  • 857 리뷰 5.9/10 청결도
  • 833 리뷰 8.7/10 조식
  • 778 리뷰 4.4/10 편의 시설
  • 687 리뷰 6.8/10 레스토랑

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