Parklands Resort and Conference Centre 4 estrellas

We stayed in one of your Glamping tents. Let me start with the good stuff, the tent is great, waking up with the sides down gives you a 270 degree views of the world and waking up in a four poster bed seeing that is just fantastic. Plenty of space in the tent, too. Great shower/bathroom and excellent toiletries. Now it would have been a better experience if the location wasn't as close to Ulan road as it is. Traffic is noisy and unpredictable. The second issue with the location is that our tent was behind the kitchen(?) of the main building where two bright flood lights light up the parking area and two outlet ducts of industrial HVAC blow noisily constantly. Not great. The four poster bed was great but the mattress too soft. Last but not least, we had breakfast included but somehow the intercontinental breakfast was not there anymore, and the replacement did not encourage us to go for dinner. Through our booking agent, Luxury escapes, we were given a $50 voucher but did not end up using it. You certainly are on the right track but you need some finetuning to get this to level people pay for. Our deal was 40% off but was still North of the amount you normally pay for Ovolo or Crystal brook hotels. At full price I would have been very disappointed with what's on offer.

Great stay, Lovely location gorgeous surrounds and the rooms Where nice and big. Just the place looks a little rundown but other than that great day. Lovely staff and the bed was super comfy.

Lovely time away spent with friends, visiting wineries and enjoying delicious meals. Thank you ! We will teturn

I booked on Monday through the Accor app. On arrival Wednesday I didn’t have the room I booked available as you had not allocated it stating “Accor bookings are manual”. I was offered another room described as a “tent”. When I asked if it was possible to have the room I booked I was met with distain. The woman was passive aggressive and belittled me. The vindictive woman maliciously moved me to the disability room. I felt uncomfortable and unwanted as a guest. I considered leaving and changing hotels but I had just driven for 8 hours. The woman demanded I write my credit card number down. She then left it in view for anyone to see. This is a breach of the Privacy Act and has been reported to the OAIC. The room was obviously meant to accommodate someone with mobility issues. It was not as I expected. Walls are paper thin and TV next door kept me up until 11pm and awake at 5:30am. Disrespectful. On departure there was another woman who was belligerent and made me feel unwelcome. I requested the invoice emailed and she said no that she would print it.

Se trata de un complejo a las afueras de la ciudad y está alejado de todo. Hay un buen paseo a pie hasta el centro, mejor usar el coche para ir y volver. Las habitaciones son muy amplias y también cómodas pero se han quedado algo antiguas, especialmente el baño. Le hace falta una buena actualización. No hay ascensor para acceder a las habitaciones del segundo piso y hay que cargar el equipaje por las escaleras. Cenamos una noche en el restaurante del hotel y aunque estuvo correcto no se puede destacar especialmente.