Sofitel Abidjan Hotel Ivoire 5 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 772

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Sofitel Abidjan Hotel Ivoire - Image 1
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Sofitel Abidjan Hotel Ivoire - Image 4
Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan, 08 ABIDJAN, Wybrzeże Kości Słoniowej

Opis

O hotelu

  • In the chic Cocody district, 10 minutes from the Plateau (business center)

  • 2 exceptional swimming pools, 1 children's pool and a luxury spa

  • World Luxury Award-winning restaurants

  • 16 fully-equipped meeting and seminar rooms

  • 426 rooms, suites and apartments with views of the lagoon or the upscale Cocody district

Nasze pokoje

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Lokalizacja hotelu

Sofitel Abidjan Hotel Ivoire

Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan
08 ABIDJAN
Wybrzeże Kości Słoniowej

Pozycja GPS:5.326842, -4.005485

Telefon
Faks +225 27 22 4 46518

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.1/5  Liczba opinii: 772

Ocena TripAdvisor  4.4/5  Liczba opinii: 1 983

Certyfikat Doskonałości 2025

Anne-Marie at the reception

Ocena na stronie TripAdvisor 5.0/5

Paul D Opinia zatwierdzona w TripAdvisor

I would like to take a moment to recognize Anne-Marie at the reception desk of Hotel Ivoire. I arrived at a time of extreme busyness at the hotel due to a conference. Anne-Marie took the time to take care of me. She displayed patience as she wanted to go through all the steps to assure that I received my preferred room based on my history. She really made a difference in my stay as, thanks to her professionalism, I very much enjoyed my stay at the hotel.

Dear Guest, Thank you so much for taking the time to share such wonderful feedback about your experience. We are delighted to hear that Anne-Marie provided you with exceptional service during what was indeed a very busy period at our hotel due to the conference. Your recognition of her patience, professionalism, and dedication to ensuring you received your preferred room based on your guest history means a great deal to us. Anne-Marie will be personally informed of your kind words, and she will be truly touched to know that her attention to detail and commitment to your comfort made such a positive difference in your stay. Colleagues like Anne-Marie embody the values of hospitality and excellence we strive to uphold at Sofitel Abidjan Hôtel Ivoire, and your appreciation reinforces the importance of their dedication. We look forward to welcoming you back very soon and providing you with the same level of personalized service you deserve. Sincerely, Kevin Gohou Guest Experience & Quality Manager Sofitel Abidjan Hôtel Ivoire

Security problems

Ocena na stronie TripAdvisor 2.0/5

j889814672 Opinia zatwierdzona w TripAdvisor

There were elements of the stay that were OK but in general I'd never go back. Check in was fast and friendly. Hallway to room was really dirty, like it hadn't been swept or mopped in weeks. Room was small but OK at first glance. Wifi worked pretty well. Bed was very lumpy and uncomfortable. One of the big problems - no "do not disturb" signs or lights. Hotel staff walked in when I was in bed one night! Also, the balcony door did not close properly and did not lock. I would recommend for these reasons that female travelers avoid this hotel at all costs. Gym is a combo gym/sauna. It has no air conditioning at all, and no air flow at all, so it's up to 40C in there and totally uncomfortable. That's OK, however, because there's not enough equipment to get a workout and much of it is broken. So you won't spend much time in there anyway. Breakfast was OK but the staff would touch dirty stuff and then food (omelette station for example) which is not acceptable. Check out took a long time - looked like it was the first time he was doing it. The safety and security issues are a big problem for me. I won't go back.

Dear Sir, Thank you very much for taking the time to share your feedback following your stay with us. We are truly sorry that your experience did not meet your expectations, especially regarding the feeling of safety and comfort. Following your comment, we immediately reviewed the situation you described. After checking the security cameras, we confirmed that our housekeeping team member entered your room at 8:15 p.m. to perform the evening turndown service. The video clearly shows that he followed our standard operating procedures : he knocked several times, waited, and only entered after receiving no response. As there was no “Do Not Disturb” doorhanger sign displayed, he acted in full compliance with both our hotel policy and international hospitality standards. We do, however, sincerely regret that this situation made you feel uncomfortable, and we understand how unsettling it must have been. We will ensure our teams are even more attentive and sensitive in such circumstances. Please rest assured that the safety, comfort, and satisfaction of our guests remain our top priorities. The issues you raised regarding cleanliness, gym facilities, and breakfast service have also been shared with the relevant departments for immediate corrective action. We thank you again for your valuable feedback, which helps us continue improving our service, and we truly hope to have the opportunity to welcome you back and provide you with a more pleasant experience. Kevin GOHOU Guest Experience and Quality Manager

Great service

Ocena na stronie TripAdvisor 5.0/5

415phillm Opinia zatwierdzona w TripAdvisor

Great stay and great service from Yelli, Onesime, and Charlaine!!! Thank you for everything and see you again soon!! They are wonderful and so helpful and prompt. They are kind and fast and always helpful for anything you need. Will plan to come back because of them.

Dear Guest, Thank you very much for your wonderful feedback! We are delighted to hear that Yelli, Onesime, and Charlaine contributed to making your stay so enjoyable with their kindness, attentiveness, and efficiency. Your compliments will be shared with them, and we look forward to welcoming you back soon for another memorable experience at Sofitel Abidjan Hôtel Ivoire. Kevin Gohou Guest Experience & Quality Manager

A MUST GO!

Ocena na stronie TripAdvisor 5.0/5

Jamila P Opinia zatwierdzona w TripAdvisor

The staff in the restaurant downstairs and the pool were extremely welcoming! Although there weren't many veggie options, they went above and beyond to make sure I had a lovely meal. Service was great 👏🏿 All the pool staff was lovely and made feel at home.

Dear Guest, Thank you very much for your kind words! We are delighted that our teams at the restaurant and pool made you feel welcome and at home during your stay. We appreciate your feedback regarding vegetarian options, and we will continue striving to ensure every guest has a memorable dining experience. We look forward to welcoming you back soon for another wonderful stay at Sofitel Abidjan Hôtel Ivoire. Kevin Gohou Responsable Expérience Client & Qualité

December hangout

Ocena na stronie TripAdvisor 5.0/5

Magdalene S Opinia zatwierdzona w TripAdvisor

The Sofitel has a very nice room and beautiful setting, a superb swimming pool, Alphonse Sahou for his attention to find me a vehicle when I arrive at the airport, also to Mrs. Adou Lucie always ready to bounce on my little worries in my room during my stay.

Dear Guest, Thank you very much for your kind words and for taking the time to share your experience at Sofitel Abidjan Hôtel Ivoire. We are delighted to hear that you enjoyed our rooms, the beautiful setting, and our superb swimming pool. Your recognition of Alphonse Sahou and Mrs. Adou Lucie is much appreciated—they will be thrilled to know their attentiveness made your stay more comfortable. We look forward to welcoming you back for another memorable visit very soon. Warm regards, Kevin Gohou Responsable Expérience Client & Qualité

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 359 Liczba opinii 9.3/10 Lokalizacja
  • 466 Liczba opinii 6.6/10 Pokój
  • 983 Liczba opinii 8.7/10 Obsługa
  • 26 Liczba opinii 1.6/10 Internet
  • 224 Liczba opinii 7.5/10 Jedzenie
  • 162 Liczba opinii 5.3/10 Komfort
  • 142 Liczba opinii 6.4/10 Udogodnienia
  • 130 Liczba opinii 7.1/10 Czystość

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