Sofitel Abidjan Hotel Ivoire 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 778 件のレビュー

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Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan, 08 ABIDJAN, コートジボワール

説明

ホテルのその他の情報

  • In the chic Cocody district, 10 minutes from the Plateau (business center)

  • 2 exceptional swimming pools, 1 children's pool and a luxury spa

  • World Luxury Award-winning restaurants

  • 16 fully-equipped meeting and seminar rooms

  • 426 rooms, suites and apartments with views of the lagoon or the upscale Cocody district

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ホテル所在地

Sofitel Abidjan Hotel Ivoire

Boulevard Hassan II, Cocody, 08 Bp 01 Abidjan
08 ABIDJAN
コートジボワール

GPS:5.326842, -4.005485

電話番号
ファックス +225 27 22 4 46518

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  778 件のレビュー

トリップアドバイザーの評価  4.4/5  1,958 件のレビュー

2025エクセレンス認証

Security problems

トリップアドバイザーの評価 2.0/5

j889814672 トリップアドバイザー認証口コミ

There were elements of the stay that were OK but in general I'd never go back. Check in was fast and friendly. Hallway to room was really dirty, like it hadn't been swept or mopped in weeks. Room was small but OK at first glance. Wifi worked pretty well. Bed was very lumpy and uncomfortable. One of the big problems - no "do not disturb" signs or lights. Hotel staff walked in when I was in bed one night! Also, the balcony door did not close properly and did not lock. I would recommend for these reasons that female travelers avoid this hotel at all costs. Gym is a combo gym/sauna. It has no air conditioning at all, and no air flow at all, so it's up to 40C in there and totally uncomfortable. That's OK, however, because there's not enough equipment to get a workout and much of it is broken. So you won't spend much time in there anyway. Breakfast was OK but the staff would touch dirty stuff and then food (omelette station for example) which is not acceptable. Check out took a long time - looked like it was the first time he was doing it. The safety and security issues are a big problem for me. I won't go back.

Dear Sir, Thank you very much for taking the time to share your feedback following your stay with us. We are truly sorry that your experience did not meet your expectations, especially regarding the feeling of safety and comfort. Following your comment, we immediately reviewed the situation you described. After checking the security cameras, we confirmed that our housekeeping team member entered your room at 8:15 p.m. to perform the evening turndown service. The video clearly shows that he followed our standard operating procedures : he knocked several times, waited, and only entered after receiving no response. As there was no “Do Not Disturb” doorhanger sign displayed, he acted in full compliance with both our hotel policy and international hospitality standards. We do, however, sincerely regret that this situation made you feel uncomfortable, and we understand how unsettling it must have been. We will ensure our teams are even more attentive and sensitive in such circumstances. Please rest assured that the safety, comfort, and satisfaction of our guests remain our top priorities. The issues you raised regarding cleanliness, gym facilities, and breakfast service have also been shared with the relevant departments for immediate corrective action. We thank you again for your valuable feedback, which helps us continue improving our service, and we truly hope to have the opportunity to welcome you back and provide you with a more pleasant experience. Kevin GOHOU Guest Experience and Quality Manager

Great service

トリップアドバイザーの評価 5.0/5

415phillm トリップアドバイザー認証口コミ

Great stay and great service from Yelli, Onesime, and Charlaine!!! Thank you for everything and see you again soon!! They are wonderful and so helpful and prompt. They are kind and fast and always helpful for anything you need. Will plan to come back because of them.

Dear Guest, Thank you very much for your wonderful feedback! We are delighted to hear that Yelli, Onesime, and Charlaine contributed to making your stay so enjoyable with their kindness, attentiveness, and efficiency. Your compliments will be shared with them, and we look forward to welcoming you back soon for another memorable experience at Sofitel Abidjan Hôtel Ivoire. Kevin Gohou Guest Experience & Quality Manager

A MUST GO!

トリップアドバイザーの評価 5.0/5

Jamila P トリップアドバイザー認証口コミ

The staff in the restaurant downstairs and the pool were extremely welcoming! Although there weren't many veggie options, they went above and beyond to make sure I had a lovely meal. Service was great 👏🏿 All the pool staff was lovely and made feel at home.

Dear Guest, Thank you very much for your kind words! We are delighted that our teams at the restaurant and pool made you feel welcome and at home during your stay. We appreciate your feedback regarding vegetarian options, and we will continue striving to ensure every guest has a memorable dining experience. We look forward to welcoming you back soon for another wonderful stay at Sofitel Abidjan Hôtel Ivoire. Kevin Gohou Responsable Expérience Client & Qualité

December hangout

トリップアドバイザーの評価 5.0/5

Magdalene S トリップアドバイザー認証口コミ

The Sofitel has a very nice room and beautiful setting, a superb swimming pool, Alphonse Sahou for his attention to find me a vehicle when I arrive at the airport, also to Mrs. Adou Lucie always ready to bounce on my little worries in my room during my stay.

Dear Guest, Thank you very much for your kind words and for taking the time to share your experience at Sofitel Abidjan Hôtel Ivoire. We are delighted to hear that you enjoyed our rooms, the beautiful setting, and our superb swimming pool. Your recognition of Alphonse Sahou and Mrs. Adou Lucie is much appreciated—they will be thrilled to know their attentiveness made your stay more comfortable. We look forward to welcoming you back for another memorable visit very soon. Warm regards, Kevin Gohou Responsable Expérience Client & Qualité

My stay in Abidjan was exciting with Sofitel Abidjan hotel.

トリップアドバイザーの評価 5.0/5

darren k トリップアドバイザー認証口コミ

I really enjoyed the Sofitel with very nice rooms and beautiful setting, a superb swimming pool, Alphonse for his proactivity allowed me to reserve a room and a vehicle on my arrival at the airport without having reserved, also I ate well at the garden chef Loukou, thank you also to Mrs. Adou Lucie for her attention during my stay.

Dear Guest, Thank you for taking the time to share your experience. We are delighted to know that your stay at Sofitel Abidjan Hôtel Ivoire was memorable and that you enjoyed our rooms, the setting, and the swimming pool. Your kind words for Alphonse, Chef Loukou, and Mrs. Adou Lucie are much appreciated. Their dedication to guest satisfaction is remarkable, and we will gladly share your compliments with them. We’re pleased that your arrival, dining experience, and overall stay went smoothly, and we look forward to welcoming you back during your next visit to Abidjan. Kevin Gohou Guest Experience & Quality Manager

との提携 TripAdvisor

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