Pullman Port Douglas Sea Temple Resort and Spa 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 945

Гарантия
лучшей цены
Pullman Port Douglas Sea Temple Resort and Spa - Image 1
Pullman Port Douglas Sea Temple Resort and Spa - Image 2
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Mitre Street, 4877 PORT DOUGLAS, Австралия

Описание

Особенности отеля

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Наши номера

Пентхаус

Three Bedroom Penthouse apartment

Недоговорная фотография

  • 7 чел. максимум
  • 167 m² / 1797 sq ft
  • Постель 3 x Большие двуспальные кровати
  • Виды: Вид на лагуну

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Расположение отеля

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Австралия

GPS:-16.52604, 145.472916

Телефон
Факс +61 7 4084 3599

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Бар
  • Курение на территории отеля запрещено
  • Обслуживание в номере

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 945

Рейтинг TripAdvisor  4.2/5  Отзывов: 2 315

Great place in Pt. Douglas

Примечание: Tripadvisor 4.0/5

515abhic Реальные отзывы TripAdvisor

Great property - walking distance from the beach, great pool and hot tubs. Our room was solid; would have appreciated regular housekeeping without prompting and a more thorough clean of the room. Additionally, in room washer / dryer were inconsistent in functioning.

Stunning

Примечание: Tripadvisor 5.0/5

Matthew E Реальные отзывы TripAdvisor

What a beautiful hotel, from the moment we walked in Maya and the team made us feel at home. The staff were amazing, family had a great time and my wife loved her massage treatments. Will be back.

Disappointing Decline – No Longer a Five-Star Experience

Примечание: Tripadvisor 2.0/5

thecurioustravellers Реальные отзывы TripAdvisor

I stayed at Sea Temple Port Douglas earlier this month and was genuinely disappointed, particularly given how highly this property was regarded in the past. The restaurant experience was extremely poor. The food was basic to the point of being inedible, which is unacceptable for a resort that still markets itself as five-star. We also tried room service, which took over an hour to arrive and was delivered cold. This alone suggests serious operational issues. Unfortunately, the problems didn’t stop there. The overall atmosphere felt unmanaged. Staff were frequently standing around talking rather than attending to guests. Beer cans and plastic cups were left around the pool area for days, and sun loungers were often left in disarray, never being reset or cleaned each morning. These are basic hospitality standards that simply weren’t met. What stood out most was the apparent lack of management presence. There was no sense of oversight, urgency, or pride in maintaining the resort. Sea Temple no longer resembles the polished, premium experience it offered a few years ago. This property has enormous potential, but something needs to change immediately. Until standards, service, and management improve, it cannot be recommended as a five-star resort.

Unacceptable Pool Conditions and Dismissive Management

Примечание: Tripadvisor 1.0/5

dominics371 Реальные отзывы TripAdvisor

We arrived at Pullman Sea Temple Port Douglas on a Saturday. Over the course of four days, the main pool steadily deteriorated — from slightly cloudy to dark green and, in appearance, resembling a swamp. Despite this, resort staff repeatedly assured guests that the water was “safe to swim.” The pool largely remained accessible, with limited and poorly positioned signage. Even during brief periods when the pool was reportedly closed, signs were placed in common or corridor areas, which was ineffective for a resort dominated by swim-out rooms. As a result, many guests continued using the pool directly outside their accommodation. What I found particularly disappointing was the attitude taken by resort staff when concerns were raised. At one point, it was explicitly stated to us that we were “not their customer” because our accommodation had been privately rented. This was said openly and left a very poor impression, especially given the ongoing issues impacting the stay. During the stay, I developed what a medical professional described as folliculitis, a skin condition that can be associated with exposure to unclean water. I cannot state definitively that the pool caused this, but the timing and circumstances were concerning. By contrast, the private accommodation owner was significantly more professional and empathetic. They acknowledged the challenges we faced — including the lack of a usable pool for much of the stay — and, while limited in what they could do, they did provide a small amount of compensation, which was appreciated. For a resort positioned as a premium destination, the lack of transparency, empathy, and guest-focused care was deeply disappointing. Based on our experience, I would not return or recommend this property.

A Magical Proposal

Примечание: Tripadvisor 5.0/5

Nicholas H Реальные отзывы TripAdvisor

I proposed to my partner on the Boardwalk to the beach at dusk. Molly ensured that the moment was as special as I had imagined - from a private table for two overlooking the beach to discreet captures of the whole moment, it was just perfect. A special thank you to Sophia too for helping me plan the proposal weeks out from our stay.

Dear Nicholas, Thank you for sharing your wonderful experience with us. We are delighted to hear that your proposal was magical and that Molly and Sophia contributed to making it so special. It is always our aim to create unforgettable moments for our guests, and we are pleased that we could assist you in planning this significant occasion. Your kind words will be shared with our team, who will be thrilled to know they made a lasting impression. Best wishes, Pullman Port Douglas Sea Temple Resort and Spa

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Другие интернет-пользователи оценили наш отель

  • 216 Отзывов 7.8/10 Расположение
  • 624 Отзывов 6.3/10 Номер
  • 682 Отзывов 7.7/10 Сервис
  • 22 Отзывов 0/10 Интернет
  • 345 Отзывов 8.6/10 Бассейн
  • 342 Отзывов 6/10 Еда
  • 243 Отзывов 3.5/10 Чистота
  • 183 Отзывов 7.3/10 Завтрак

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