The Sebel Auckland

We have stayed at this hotel many times over the years and always had an enjoyable stay. However, we hadn’t been here for a few years and were very surprised at how far the hotel has deteriorated. We paid $470 for a waterfront room which had a living room and separate bedroom. The view from the living room was ok but there was no view from the bedroom and in fact the room was very overlooked. We had paid a high price to have a view and felt this room should not have been classed as waterfront. However, leaving that aside, the actual room itself was awful. There wasn’t one wall that wasn’t either dirty or damaged. Paint was peeling off in the bathroom, there were lots of scuffs and chips in the paintwork throughout the room and the whole place just had the appearance of being tired and worn out. The carpet was badly stained and the room smelled very stale. Our feeling was that the cleaners had a checklist of what must be cleaned and that was it….. anything else that could accumulate dirt and dust was simply not noticed. Given that we have a level of heightened expectation around cleaning due to Covid, we were very uncomfortable staying in this hotel. We made the best of it but when we checked out the following day and were asked how we enjoyed the stay we gave feedback about the cleanliness. The person on reception apologised and explained that each apartment is owned by independent owners and getting any renovation or refurbishment done was difficult - but that doesn’t excuse the room being dirty. He said that he would speak to the manager with a view to getting a reduction in the room rate. This was not done and no one contacted us.

Camera pulita ed ordinata, noi avevamo anche una cucina per poterci fare da mangiare. Personale gentile e disponibile, posizione centralissima sulla passeggiata pedonale più famosa di Auckland. Ve lo consiglio

Posizione ottima per scoprire la città. Le stanze sono molto ampie, dotate di cucina e con tanto di salottino. Servizio reception buono. Ho fatto cambiare la stanza in quanto ce ne è stata data una con solo una parziale vista sul porto, in pochi minuti abbiamo ottenuto una camera con vista intera.

Siamo arrivati al Sebel dopo un lungo viaggio - è un posto perfetto per riposare! Posizione ideale al viadotto del porto. Viste perfette del porto e ci sono un sacco di ristoranti appena fuori della porta. L'albergo era molto confortevole, il personale era straordinariamente disponibile. Consiglio il Sebel Suites a tutti - anche se è un hotel per affari, il fine settimana ha delle buone tariffe. Questo albergo ci è piaciuto molto come prima sosta in Nuova Zelanda.

Ci siamo stati molte volte e ci piacciono molto sia la posizione che le camere (vista del porto). L'unica lamentela è che può diventare rumoroso se è una bella serata e la gente tende a stare fuori fino a tardi nel ristorante sottostante. Ottimi panorami del porto, ci sono un sacco di ristoranti appena fuori della porta e ci sono un sacco di cose da fare raggiungibili a piedi.