Hotel ibis Jerusalem City Center

Nota clientes Avis (Classificação ALL) 4.4/5 966 comentários

Mensagem informativa

+ 12 Serviços

Extras do hotel

  • Situado no coração do centro da cidade de Jerusalém

  • Perto de muitos locais religiosos e históricos

  • Hotel KOSHER

  • Sweet Bed by ibis, concebida e desenvolvida para o conforto mais aconchegante e exclusivo

  • Wi-Fi grátis e espaço Internet

Localização do hotel

ibis Jerusalem City Center

4 Elisar St.
9423601 jerusalem
israel

Fax: (+972)732228899

Check-in desde as 15h00

Check-out até às 11h00

  • EGGED:  78 18 75 74 45 CITY CENTER

  • CITY CENTER:  City Center Yaffo center

  • De avião

    BEN GURION INTL A 57 km / 35 milhas

  • De comboio

    TRAM A 0 km / 0 milhas

GPS:31.7820861, 35.220656

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

DINING ROOM

A escolha certa para se sentir bem. Um bufete ideal para convívio com cozinha tradicional. Puro prazer.

As nossas opções de alojamento

Os quartos confortáveis e elegantes têm as novas camas e roupas de cama Sweet Bed by ibis. O novo quarto ibis garante conforto máximo: cama dupla grande, casa de banho com chuv., secador, secretária, Internet e TV LED de ecrã plano com os melhores canais.

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 1

  • Tamanho máximo: 250

  • Capacidade máxima: 120 pessoas

  • Capacidade máxima para banquetes: 44 pessoas

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Avaliações dos nossos clientes sobre o
ibis Jerusalem City Center

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.4/5

966 comentários

Classificação do TripAdvisor 4.0/5

560 comentários

Exellent but

Nota Tripadvisor 5.0/5

6340257 12/11/2021 Avaliação com certificação TripAdvisor

It was ok but at night the mini bar was very noisy I had to go to the reception and they told me to pull it out Somebody should tells as to do so it i think that putting it in a closet can resolve the problem

Dear Guest, Thank you for the great review of our hotel! We appreciate your constructive comments as well. We are glad that you enjoyed your stay and hope to see you again very soon. Wassim Mushasha Guest Relations Manager

not very atractive

Nota Tripadvisor 2.0/5

lior r 01/11/2021 Avaliação com certificação TripAdvisor

Before Covid19 we have stayed in Ibis Hotels in Europe and South America and were always satisfied with the location, the service, the rooms and the food. After a year and a half of self-isolating, we finally decided to take a short vacation in our own country and Ibis Jerusalem was the obvious choice since we know the Ibis chain and knew what to expect. Or at least we thought so. We were very disappointed for the following reasons: We arrived at the hotel on Thursday October 21, shortly after 3pm. There were two employees present at the front desk, both working on their computers, none of them acknowledging our arrival even after I said “hello”. This pattern of behavior continued throughout our stay. Their computer work came before greeting guests. I inquired about parking space and was informed that there was no parking at the hotel and the closest public parking lot was a 10 minute walk from the hotel. So we left our luggage and went to park the car. I understand that there was no option to build a parking lot but when the cost of the parking turned out to be more than 20% of the room rate! We spent 420 NIS on parking. I strongly believe this should have been brought to my attention when making a reservation. The guests of a Red Ibis hotel are usually not backpackers, and come with a car. Had I known beforehand I could have chosen to come by public transportation. I also asked at the front desk if there was a Friday (Shabbat) dinner available at the hotel and the answer was that there was no such option. Please notice that we are talking about the Center of Jerusalem and on Friday evening all closes. Later on, I accidentally discovered there was a Shabbat Dinner at the hotel but there were no more places available. After the first night I asked If there was a possibility for a flat pillow since the ones in the room were very soft and high and wrapped around my head. The answer I received is that there was no other kind of pillow. We also complained about the noise of the refrigerator in the room (we had to switch it of at night), but nothing was done about this and no apology either. Furthermore, we found it really disturbing that part of the hotel staff was without masks, both in the dining room and other -public- spaces. In short, although the location is perfect and the rooms are adequate and clean, the staff is not very welcoming to say the least, and the lack of affordable parking makes staying at the Ibis Jerusalem City Center not verr

Dear Lior, We appreciate your honest input and apologize for your disappointment in our service. We shared your concerns with our team as we are dedicated to ensuring your satisfaction. We hope to have the opportunity to serve you better in the future. Sincerely, Wassim Mushasha Guest Relations Manager

there is a lot to improve

Nota Tripadvisor 3.0/5

LightPacker728544 30/08/2021 Avaliação com certificação TripAdvisor

didn't provive any early check-in or late check-out. no parking slotes for an invalid near to the hotel. the shower was not in good shape for taking a shower they provided welcome drink card, but didn't facilated the possibility to use it.

Dear guest , We thank you for your honesty and sincere review, we apologize for our shortcomings. All your concerns were passed to the relevant departments in order to improve our service. We definitely hope that these issues will not prevent you for coming back. Please feel to contact me should you return. I will make my utmost efforts to ensure your stay will be a comfortable and memorable one. Yours sincerely, Wassim Mushasha Guest Relations Manager

enjoyment mixed with disapointment

Nota Tripadvisor 4.0/5

Zahava and Avik... A 12/09/2020 Avaliação com certificação TripAdvisor

I'm a member since 2008. We like to be guests of Accor hotels and we use mostly Ibis hotels. Usually the services are very good. The stuff is always efficient and polite. Breakfast is very good and the location of this hotel is excellent. The room was very good but we were astonished to find on our bed a completely torn pillowcase. The bed mattress was not comfortable and it was hard to sleep. The towels were of bad quality or old. It was not the high standards of Ibis Jerusalem center hotel we were used to. The most disappointing matter is the loyalty membership. Accor sends mails offering deals like earning the points X3 per stay but they don't keep their promises. When you contact customer care to solve a problem it takes a very long time to get an answer if ay all. It is improper and not polite. I write all this not to attack but to try help to improve.

Dear Zahava, We thank you for your honest and sincerely apologize for our shortcomings. The incidents have reported to the relevant departments in view to improvement. We definitely hope that this issues will not prevent you for coming back. Please feel to contact me should you return. I will make my utmost to ensure your stay will be a comfortable and memorable one. Yours sincerely, Boris Mironov Guest Relations Manager

Excellent Hotel in one of the best location in Jerusalem

Nota Tripadvisor 5.0/5

etib2016 09/08/2020 Avaliação com certificação TripAdvisor

Excellent Hotel in one of the best location in Jerusalem, new facility, great service, very good breakfast, clean small rooms but has all that we needed, the best value for the money, i will defiantly come back to this hotel again

Dear Guest, It was truly a pleasure having you as our guest and we are delighted by your glowing review. We are thankful for taking the time to write your comments, especially the ones pertaining to our professional team. We certainly hope to have the privilege to serve you again in the near future. Respectfully yours, Boris Mironov Guest Relations Manager

O quarto era horrível

Nota clientes Avis 2.0/5

Pedro Z. E. Famílias - 01/02/2020 Comentários confirmados de ALL

O melhor da estadia foi o café da manhã e o atendimento, porém o quarto era horrível, o aquecimento e a TV não funcionavam. O banheiro era péssimo, sem box ou divisória, ficava todo inundado.

Exmo Senhor(a) E., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Jerusalem City Center. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Ibis desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos Mironov Boris Guest Relations Manager

Well Located

Nota Tripadvisor 4.0/5

Karen S Solo travel - 02/01/2020 Avaliação com certificação TripAdvisor

Ibis Jerusalem is well located being within walking distance of major sites of Old Jerusalem. It is also handy for the light rail that takes you the Yad Vashem museum in one direction and Old Jerusalem in the other. I'd like to commend Naama on reception who was very helpful rived nd needed to sort out a problem with my bank. Sadly the same cannot be said for most of the rest of the staff especially in the bar where they had a problem accepting cash payment for drinks I had to insist on making payment rather than their preferred option of charging my room for their convenience.

Dear Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Boris Mironov Guest Relations Manager

Excellent hotel

Nota Tripadvisor 5.0/5

Adrian G Family - 15/11/2019 Avaliação com certificação TripAdvisor

Everything was wonderful. The hotel is close to the old town. Very good vegan breakfast. Nice decorated room and cleaned daily. Various TV programs. The team and the management were very helpful. Thanks for everything.

Dear Adrian, We are delighted by your elegant commentary and happy that you enjoyed many of our offerings. Furthermore, we thank you for the positive comments pertaining to the team and management who contributed to success of your visit. We remain here at your service always. Respectfully yours, Sandra Evening Manager

foi muito bom

Nota clientes Avis 4.0/5

Julio Amigos - 21/10/2019 Comentários confirmados de ALL

As acomodações estavam perfeitas, o café da manhã bem satisfatório, faltou frutas, no banheiro faltou sabonete, o sabonete liquido não é confortável.

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Mironov Boris Guest Relations Manager

Ruim

Nota clientes Avis 2.0/5

Claudio P. Famílias - 01/09/2019 Comentários confirmados de ALL

Tive problema com o valor pago e estou tentando contatar o hotel por mail mas não tive resposta.

Dear Mr. p., Please be so kind to let me know what issues you had so that I can look into them and resolve them. I understand that it was in reference to your bill . I will need some more information With kind regards, Sandra Evening Manager

Excellent hotel in perfect location

Nota Tripadvisor 5.0/5

lf833 Couples - 25/08/2019 Avaliação com certificação TripAdvisor

New hotel located on Jafa street - walking distance from the old city, Mamila and Jerusalem center. Nice room with excellent breakfast.Staff was very cooperative and answered all our needs. Recommended!

Dear Guest, We are delighted that you were happy with our offerings and facilities. We appreciate your recommendation especially due the professionalism of our team. We certainly hope to host you again very soon. Yours sincerely, Sandra Evening Manager

Jerusalem weekend

Nota Tripadvisor 4.0/5

Coastal54709522560 Couples - 02/07/2019 Avaliação com certificação TripAdvisor

1. There was a problem with the water in the shower going from hot to cold unexpectadley which wasn't solved. 2. Reception didn't answer the phonea number of times when we called from the room. otherwise experience was positive, professional staff, good service, nice atmosphere, clean, good food.

Dear Guest, We are pleased that your overall experience was enjoyable. We apologize for any inconvenience you may have experienced and hope to host you again. Yours sincerely, Sandra Duty Manager

My Review

Nota Tripadvisor 4.0/5

Ronshtern Couples - 18/06/2019 Avaliação com certificação TripAdvisor

The hotel is best located in Jaffa Street near Zion square. Breakfest and reception service were very good. The room was nice but the shower smells bed. Also there was not enought toilet paper. Overall the hotel is very good one and has very high value for the money.

Dear Guest, We appreciate your feedback and your honest input. We hope to have the opportunity to welcome you again. Sincerely, Sandra Duty Manager

Unique location very close to Old Jerusalem in the middle of the lively city center

Nota Tripadvisor 5.0/5

293hanst Friends getaway - 03/06/2019 Avaliação com certificação TripAdvisor

Ibis Jerusalem is extremely well located. About 600m from Jaffa gate - THE entrance gate to the old Jerusalem Hotel has no parking space - best to park the car at Safra Parking - be aware that this parking is closed Friday 6pm till Saturday 6pm Hotel staff - all were extremely friendly and helpful with exception of Uhud - she was at the reception desk and had a 'I don't care' approach - not friendly at all. Instead of a 'Can I help you?' or something like that, she only looked at me. On top of that, she was VERY rude to the bell boy. I checked out, she gave me the envelope without saying any word.. and turned her head to her colleagues and went in the office - I supposed she would return within seconds to answer my remaining questions but she returned only >5 mins. Being an Accor Platinum member, I did not see such rudeness in any other hotel I have been. Pity that the Uhud 'experience' masked the extremely helpfulness and friendliness of the other hotel staff. Room - good internet, very well working AC, good quality of sleep, bath room was great. Breakfast - superb breakfast with nice Israeli varieties. Bar - very nice happy hour - daily 18h to 19h. I would return to this hotel in case of a next Jerusalem visit

Dear Guest, We would like to thank you for posting your detailed Trip Advisor review. We endeavor to deliver consistency and excellence in all aspects of our product and service. We are happy that we succeeded in doing so to the exception of the lack of empathy described by one of our team members who usually receives many compliments from our guests. Please accept our apology and we look forward to serving you better during your next visit with us. Yours sincerely, Sandra Duty Manager

Excelente estadia em localização central

Nota clientes Avis 4.0/5

Tiago A. Famílias - 06/03/2019 Comentários confirmados de ALL

O hotel é novo e possui quartos confortáveis, limpos e bem equipados. O pessoal da recepção foi sempre cordial e pronto em ajudar. O café-da-manhã é sensacional, com excelente variedade de itens. Adicionalmente, a localização é ótima, muito próxima da cidade velha (cerca de 10 min a pé). Na minha opinião, os únicos pontos que podem melhorar são: o valor da diária (poderia ser mais barato) e a oferta de itens no bar, principalmente no Shabat no qual não há quase nada aberto na cidade.

Exmo Senhor A., Agradecemos os seus comentários no seguimento da sua estada no ibis Jerusalem City Center. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Sandra Duty Manager

Otimo

Nota clientes Avis 4.0/5

Ester D. A. S. Famílias - 27/02/2019 Comentários confirmados de ALL

Gostei muito de me hospedar, hotel central, perto de tudo. Precisaria melhorar na reposição de itens no quarto... Café, açúcar e água, neste quesito ficou a desejar, eu precisei por várias vezes pedir a reposição do item no quarto. No demais tudo ok.

Exmo Senhor (a) S., Agradecemos os seus comentários no seguimento da sua estada no ibis Jerusalem City Center. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Sandra Duty Manager

Muito satisfeita

Nota clientes Avis 4.0/5

Fernanda Casais - 18/01/2019 Comentários confirmados de ALL

Foi tudo ótimo, a única coisa ruim é a acústica do quarto, pois apesar de estar no 6º andar ouvia-se o barulho da rua e o abrir e fechar da porta dos quartos ao lado, parecia que estavam abrindo a minha porta.

Exmo Senhor (a) G., Agradecemos os seus comentários no seguimento da sua estada no ibis Jerusalem City Center. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.
Nota clientes Avis 4.5/5

Daniel R. Famílias - 05/01/2019 Comentários confirmados de ALL

A experiencia no hotel foi muito bom , toda a familia gostou muito da hospedagem e do cafe da manha , o que faz com que toda a viagem fique mais prazeirosa.

Exmo Senhor (a) R., Agradecemos os seus comentários no seguimento da sua estada no ibis Jerusalem City Center. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

Excelente localização e ótimo café da manhã

Nota clientes Avis 4.0/5

Jordan Casais - 17/09/2018 Comentários confirmados de ALL

A localização é muito boa, próximo ao Jaffa Gate. O hotel possui ótimo café da manhã, muito superior a outros Ibis que já visitei.

Exmo Senhor (a) A., Agradecemos os seus comentários no seguimento da sua estada no ibis Jerusalem City Center. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

Pleasant stay

Nota Tripadvisor 4.0/5

esgsp Business - 07/08/2018 Avaliação com certificação TripAdvisor

Everything's fine, especially the morning breakfast (special thanks to Mr. Hani Younan, Head of Dining Room) and the happy hour from 6.00 p.m. to 07.00 p.m. at the lobby bar. The room could have been better cleaned and towels changed but it was nonetheless acceptable. Hotel very close to public transports (tram) and also close by foot to the old city. If you have children, I recommend to go to the Time Elevator in the Malilla Mall.

Dear, It is a pleasure to know that you have enjoyed our breakfast , the happy hour, and the location of our hotel. Thank you for your feedback, we will take it into consideration for future development. We look forward to welcoming you again at the Ibis Jerusalem City Center. Many Thanks, Sima

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