Mercure Okinawa Naha 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 972

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3-3-19 Tsubogawa, 900 0025 Naha, Japan

Opis

O hotelu

  • Prime Location in Naha

  • Authentic Okinawan Cuisine

  • Comfortable Accommodations

  • Friendly Staff

  • Convenient Transportation

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Lokalizacja hotelu

Mercure Okinawa Naha

3-3-19 Tsubogawa
900 0025 Naha
Japan

Pozycja GPS:26.205548, 127.679079

Telefon
Faks +81 98-855-7112

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

BISTRO DE LA MER

Start your day with a delicious breakfast buffet featuring Ryukyu dishes and Western options to suit your mood. For lunch, savor a diverse selection of international fusion cuisine.

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Ocena ALL  4.5/5  Liczba opinii: 1 972

Ocena TripAdvisor  4.0/5  Liczba opinii: 898

Certyfikat Doskonałości 2024

Convenience and Exceptional Service at Mercure Okinawa Naha

Ocena na stronie TripAdvisor 5.0/5

Andrew C Couples - Opinia zatwierdzona w TripAdvisor

Our stay at Mercure Okinawa Naha was a fantastic experience, thanks to its unbeatable location and the wonderful service we received. The hotel is conveniently situated right on top of a monorail station, making it incredibly easy to get around. It's just two stops from the airport and only a few more to reach the city center, which added so much convenience to our trip. A notable highlight was the complimentary parking—a rare and much-appreciated perk for a city hotel. It made exploring the area by car stress-free and added great value to our stay. We also want to extend a special thank-you to Ryoko Higa from Reservations. Her outstanding assistance before our arrival made all the difference and ensured our check-in process was smooth and seamless.

No consideration for unexpected circumstances

Ocena na stronie TripAdvisor 1.0/5

nomuradanilo Opinia zatwierdzona w TripAdvisor

We had a booking for 3 rooms in five people. Because of a death in the family 3 people wouldn't be able to join the stay anymore. On these unexpected circumstances we requested for a cancellation or change in the booking. Even with proof they did not make themselves available to any flexibility and 2 of the rooms went unused. All other hotels and airlines were very understanding of the situation and cancelled the reservation or provided vouchers free of charge. This was the only business that did not care at all about the situation. Maybe they never went through a similar situation and because of that they can't sympathize with my group situation. I wouldn't recommend a stay here as they do not have the minimum requirements of human touch that so many other businesses in Japan and other countries do.

Great staff clean hotel nice location

Ocena na stronie TripAdvisor 5.0/5

batrachotoxin Opinia zatwierdzona w TripAdvisor

loved this hotel! It was right beside the train station. Mark, the receiptionist my first contact in this hotel was super nice and helpful. Our housekeeping staff were super respectful and also detailed in their cleaning. My only complaint is that the water doesn't get as hot as it does in other hotels I've experienced in Japan. Breakfast was good for the price and with the Accor All member's discount it was well worth it. The free lounge and coffee for members was also really nice. I just wish they also provided coffee in the rooms.

Dear Guest, thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are glad to know that you have appreciated our hotel location and hospitality, and we thank you as well for your kind words towards our team. We do provide the coffee machine and coffee from above superior rooms. Our goal is to provide the best services everyday so our guests can feel welcome and at home at any time of their stay. Thank you again for taking your time to share your feedback. We hope to see you again. Mercure Hotel Okinawa Naha Front Office Staff

Great

Ocena na stronie TripAdvisor 5.0/5

OZS_ATW Opinia zatwierdzona w TripAdvisor

We stayed in this hotel for 4 nights in January, 2024. The location of the hotel was excellent. It was super clean and the breakfast was really good. The view from our window was great! The staff was very helpful. We hope that we will come back again.

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are glad to know that you have appreciated our staff, and we thank you as well for your kind words towards our team. Our goal is to provide the best services everyday so our guests can feel welcome and at home at any time of their stay. Thank you again for taking your time to share your feedback. Mercure Hotel Okinawa Naha Front Office Staff

Certain staff not so friendly and not helpful

Ocena na stronie TripAdvisor 3.0/5

HeyMrSimple Rodziny - Opinia zatwierdzona w TripAdvisor

Certain staff were not very friendly. Upon arrival at the hotel, it was raining and with a baby in tow, I asked the front desk if they could help shift some luggages from the car into the hotel. The staff said that they do not have a bellman and asked if I was alone. Upon discovering that I was not alone, he mentioned that we could do the shifting ourselves (2 adults - including the 1 driver - with 1 baby). He eventually helped out just a little bit but I thought this was really lousy service - there was absolutely no one else around requiring his assistance at the front desk plus there was another staff there should anyone suddenly need it. Also, it was a short walk from the car and I expected him to just be able to help out. He wasn’t local Japanese. This really gave a very poor first impression. Location is good as you just have to cross a small road to get to the Tsubogawa station (there’s an elevator and then you walk across a sheltered link bridge). Trains towards the airport run as early as 5.47am and it’s just 2 stops away via the Yui Rail. There is a weighing scale provided at the front desk which you can use to weigh your luggage. They also do not help do advanced taxi reservations and can only book a taxi on demand (10-15 mins beforehand). The breakfast at 1800¥ was not worth it. There was little variety. Parking is quite expensive at 1000¥ a night. It utilises this car lift system so it’s not like you can easily go to your car.

Thank you for staying at our hotel. Please understand that our hotel does not have a bellhop, so depending on the time of day we may not be able to assist our guests. And thank you for the nice feedback on our location. We aim to upgrade our operations based on your feedback. Thankyou. MercureHotelOkinawaNaha Frontstaff

Partner: TripAdvisor

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