佛山罗浮宫索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 123 评论

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河滨南路 3 号, 乐从, 顺德区, 528315 佛山, 中国

描述

酒店其他优惠

  • 客房提供四种不同风格——现代、后现代、中式、法式

  • 索菲特水疗中心

  • 佛山地区高空酒店，第 60 层设有 SKY 酒吧，可饱览佛山城市美景

  • 918 平方米无柱巴洛克风格大宴会厅——拿破仑宴会厅

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酒店位置

佛山罗浮宫索菲特酒店

河滨南路 3 号, 乐从, 顺德区
528315 佛山
中国

GPS:22.9464037, 113.0894623

电话
传真 +86 757 2927 0001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  123 评论

TripAdvisor 评级  5.0/5  9,799 评论

卓越奖 2025

Spa

Tripadvisor 评级 5.0/5

Meng L 经 TripAdvisor 认证的评论

Lucienne very good！We are here at the spa and warmly welcome you. The recommended projects are great!!! Tea and drinks are also delicious

尊敬的客人， 感谢您在百忙之中抽空为酒店留下宝贵的评价。非常高兴获悉您对此次入住体验的认可，您的肯定对我们而言是极大的鼓舞。我们将把您的反馈分享给团队每一位成员，这必将进一步激励大家持续提供优质服务。 始终以客人为中心，让每一位宾客无论何时何地都感受到真诚的欢迎与关怀，是我们不变的使命。衷心希望您与亲友在此度过了一段美好而难忘的时光，诚挚期待在不久的将来能再次欢迎您的光临！ 祝您生活愉快，顺颂时祺！ 佛山罗浮宫索菲特酒店

客户意见评级 4.5/5

Yu H. T. 商务住宿 - 所有已确认评论

30楼酒吧氛围很好。

尊敬的陶女士： 感谢您选择入住佛山罗浮宫索菲特酒店，感谢您的好评！很高兴您喜欢我们60楼天际酒吧的独特氛围和房间的整洁环境。期待您的再次光临，祝您生活愉快！ 许锡镕 宾客体验经理 佛山顺德罗浮宫酒店

Sofitel Foshan Disaster: Luggage Smashed by Doorman, No Room, Manager Lied in Investigation!

Tripadvisor 评级 1.0/5

Yanan L 经 TripAdvisor 认证的评论

At 2:30 AM, I arrived at Sofitel Foshan Louvre International Hotel. I thought a 5-star brand would at least guarantee basic service. What happened instead was a nightmare: 1. Doorman smashed my luggage on the ground My second suitcase weighed 30KG. The doorman pulled it out of the trunk and dropped it hard on the ground with a huge bang. I was shocked and asked immediately if the luggage was okay. He said “It’s fine.” It was dark at the entrance and all my bags were with him, so I trusted his word. 2. No room available despite my reservation I went up to the 11th floor to check in, only to be told: my booking didn’t go through, the hotel was fully booked, and there was no room for me. Their “solution”? They recommended I go to a nearby hotel at 3 AM. Unbelievable. 3. Damage discovered and hotel refused responsibility Since I couldn’t check in, my suitcase stayed at the front desk instead of being taken upstairs. When I reached the other hotel 5 minutes later, under the bright lights I finally saw the truth: one wheel of my suitcase was half broken and almost torn off. I immediately called Sofitel. The replies were beyond ridiculous: • “The doorman wasn’t professionally trained, not a permanent staff member.” → Really? That’s your excuse in 2025? Just blame a temp worker? • “From the CCTV we cannot see the luggage was damaged, maybe it happened during the taxi ride.” → Are you serious? A 5-minute ride with my suitcase lying flat in the trunk, and you expect me to blame the taxi driver? • The next morning I called again to ask for a detailed update. The duty manager told me: ‘Your luggage was taken up to the 11th floor.’ 👉 Fact: my luggage never left the lobby, it sat at the front desk the whole time. This shows the manager didn’t even investigate properly—just made up a story to brush me off.

Dear 568yananl First of all, please allow us to once again extend our sincerest apologies for the series of unpleasant experiences you encountered during your stay at Sofitel Foshan. You deserved a comfortable and enjoyable journey, but due to our significant operational errors, we caused you great inconvenience and disappointment, which completely contradicts the service promise of the Sofitel brand. Regarding the facts you pointed out, after internal verification, we confirm that this was due to a failure in our sales department—after your booking was confirmed, they did not promptly notify the front desk to process it, resulting in unsynchronized system information and leaving us unable to provide you with a room upon your late-night arrival. This was a serious failure in our internal procedures. Regarding the luggage you mentioned, we have verified with our staff that it could still be pushed and pulled normally after the fall, and no abnormalities were detected at the time. However, after receiving your feedback, we actively took steps to provide service recovery. For the management loopholes, service deficiencies, and inadequate communication revealed in this incident, we once again offer our most sincere apologies. We fully understand that no explanation can completely make up for the distress this experience has caused you, but we still hope to have the opportunity to truly rectify our mistakes. We sincerely invite you to stay at our hotel again at your convenience. Please give us a chance to provide you with an experience that meets, and even exceeds, the Sofitel standard, in order to regain your confidence in us. Best regards Rita Xu Guest Experience Manager Sofitel Foshan

The worst

Tripadvisor 评级 1.0/5

Meander14001365810 经 TripAdvisor 认证的评论

Suddenly air condition stops and the room became so hot The staff don’t t have any engineer to correct it The whole night we were in hot furnace It didn’t get corrected till now So pathetic Suggest don’t go to the hotel anytime

Dear Guest, Thank you for choosing to stay at Sofitel Foshan . We sincerely and deeply apologize for the completely unacceptable experience you had due to the air conditioning not cooling properly during your stay. We take your feedback very seriously and will conduct thorough inspections and maintenance of the room facilities and equipment to ensure a comfortable experience for every guest. Your comments guide our efforts for improvement, and we greatly appreciate the opportunity to make amends. Should you have any needs during your stay, please do not hesitate to contact our hotel duty manager team at any time. Wishing you all the best.

Best hotel experience in China!

Tripadvisor 评级 5.0/5

Kitty L 经 TripAdvisor 认证的评论

We had such a fabulous experience at this hotel. It took us 2.5 hours to get here from Hong Kong. The hotel is above the Louvre furniture centre, and it’s everything you’d expect a Sofitel to be - elegant decor, excellent service, and delicious food. The best things for us is that it’s not packed with tourists so we could enjoy a tranquil and relaxing stay. We were lucky to have booked a prestige king bed suite at the last minute with breakfast and access to the Club Lounge. The lounge staff Eve and manager Kevin were very friendly and helpful. At the lounge, guests can enjoy complimentary afternoon tea set at 3-5pm and happy hour refreshments at 5:30-7:30pm, plus coffee/tea and snacks all day. We hardly went out of the hotel for we also came to look at furniture for our home. I’d definitely come back again, just to spend a few quiet days and recharge.

Dear MsLeung, Thank you for choosing Sofitel Foshan Louvre and for your perfect rating! We are delighted to hear that you had a pleasant stay with us and truly appreciate your recognition. Your satisfaction motivates us to strive for even higher standards. We sincerely look forward to welcoming you back in the near future. Wishing you all the best! Best regards, Rita Xu Guest Experience Manager

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其他网络用户评价我们的酒店

  • 740 评论 9.4/10 位置
  • 2,158 评论 9.5/10 房间
  • 3,230 评论 9.4/10 服务
  • 34 评论 7.5/10 上网
  • 1,169 评论 9.8/10 氛围
  • 857 评论 9.3/10 设施
  • 783 评论 9.5/10 清洁度
  • 683 评论 9.4/10 舒适度

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