佛山罗浮宫索菲特酒店

客户意见评级 (ALL 评级) 4.7/5 191 评论

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描述

酒店其他优惠

  • 提供 4 种不同风格的客房 - 现代风格、后现代风格、中式、法式

  • 索菲特水疗中心

  • 佛山地标酒店,位置60楼的天际酒吧可俯瞰佛山景色

  • 918 平方米(9881 平方英尺)无柱巴洛克风格大宴会厅 - 拿破仑大宴会厅

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酒店位置

佛山罗浮宫索菲特酒店

河滨南路3号, 乐从, 顺德区
528315 佛山
中国

GPS:22.9464037, 113.0894623

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  191 评论

TripAdvisor 评级  5.0/5  8,193 评论

Extremely Disappointing!

Tripadvisor 评级 2.0/5

Md I 经 TripAdvisor 认证的评论

I stayed at the hotel from 27/4/2024 till 8/5/2024 The hotel is clean and the rooms were nice and spacious. BUT! When you book a stay in a hotel like Sofitel you expect more than just a nice clean spacious room, you expect a great service and professional hospitality 1- During my 12 days in the hotel i was having a hard time communicating with the whole staff because not even the reception managers knows proper english which was very shocking especially that i was been in other 5 stars hotels in china and noticed the difference where at least half the staff knew very well english and communication was very easy 2- The restaurant on the 58 th floor, on the day of my arrival i went up their to check what was for dinner It was literally three Islands of Chinese food ! And it is something i noticed throughout the hotel in general, that they do not consider foreigner guests, the next morning i went up to breakfast and the 3 islands that was full of food selections had nearly nothing that foreigners or also Halal eaters would have expect an egg station which was very slow compared to the size of the restaurant because it was only 1 person working on it , and there was exactly 2 kinds of cheese only ! 3- Room Service! The slowest i have experienced in my traveling throughout the world and the room cleaning is very poor while i am not in the room to tell them how to clean and i even tested that a couple of time to make sure if they were cleaning when i wasn’t in the room and shockingly they were just making the room up, Plus its a whole new level of challenge when you want to order food ! My simplest order was - I need a beef burger with no bacon A cup of ice And i need the order to come on a trolley table The order came - beef burger with bacon no cup of ice on a tray! After all that bad experiences with this hotel i want to point out that there were 2 absolutely amazing men that were trying to help me throughout my stay The first was Pradip which i believe was responsible for the the guest PR The most helpful and cared about every little detail to help make my stay better - from the breakfast food options to communicating with the staff to finding places to go out for shopping or anything that I actually needed and i would really hope that the hotel would get more staff like him! And the other person was Carol from the concierge a truly helpful man that even helped me on his days off or while i was out of the hotel to be able to come back since they do not have uber or barely have street taxis in foshan My rating to these two gentlemen alone was an easy 5 stars ⭐️⭐️⭐️⭐️⭐️ and i am truly thankful I would just hope that the hotel can have more staff like these two gentlemen, take in consideration the foreigner guests and improve your staffs english speaking and hospitality skills. In the photos below you can see that my breakfast was the same every single day due to the lack of options for 11 days in a row

Dear Guest, Thank you for choosing to stay at Sofitel Foshan and letting us know your feedback from the stay. I'm very sorry for the bad accommodation experience you had. Your feedback has been shared with the F&B team and rooms team, and we will adjust the food production and strengthen training of staff english proficiency and job skill. Thank you again for your sharing , looking forward to welcoming you soon. Alice Chen Guest Experience Manager

Italian restaurant

Tripadvisor 评级 5.0/5

Thea S 经 TripAdvisor 认证的评论

The food taste is very good, the environment is very warm, Jennifer's service is very good, very warm, feel very intimate.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alice Chen Guest Experience Manager

Ray and the Concierge Crew at Sofitel Foshan are amazing

Tripadvisor 评级 5.0/5

Sonia v 经 TripAdvisor 认证的评论

The concierge team went above and beyond for me! My husband & brother in law got unexpectedly stuck in Hong Kong and Ray arranged to pick up their luggage from another hotel in Foshan and bring it to the Sofitel Foshan and hold it for me until my trip the following month. I can not thank Ray, Carroll, Colin & the Concierge Team enough. And highly recommend the Sofitel Foshan if you are visiting.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alice Chen Guest Experience Manager

Wonderful experience

Tripadvisor 评级 5.0/5

Oscar S 经 TripAdvisor 认证的评论

Excellent experience during the stays. Beautiful decoration, and the room was very clean and neat with large spaces. I love the fitness there, too. If I remember correctly, Harry at the front desk gave me an impressive and unforgettable services, he was very kind and enthusiastic. I will come back the other days.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alice Chen Guest Experience Manager

Very beautiful hotel and best service ! I had a great experience. I recommend this hotel.

Tripadvisor 评级 5.0/5

TOLEDANO G 经 TripAdvisor 认证的评论

It was a great stay that I had at this Sofitel hotel. The spacious rooms are very beautiful and comfortable, the service was perfect, welcoming and very pleasant. Phoenix was exceptional and provided perfect service and very efficient service and took care of all details and made my stay very pleasant. I recommend this beautiful and welcoming hotel and I will book there again in the future. I had again an amazing experience. Thank you to the hotel team and in particular to Phoenix for its high quality of service.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alice Chen Guest Experience Manager

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其他网络用户评价我们的酒店

  • 676 评论 8.7/10 位置
  • 1,998 评论 9.1/10 房间
  • 4,363 评论 9.3/10 服务
  • 26 评论 7.6/10 上网
  • 1,348 评论 9.8/10 氛围
  • 942 评论 9/10 设施
  • 614 评论 9.2/10 清洁度
  • 573 评论 8.7/10 舒适度

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