佛山罗浮宫索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 119 评论

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佛山罗浮宫索菲特酒店 - Image 1
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河滨南路 3 号, 乐从, 顺德区, 528315 佛山, 中国

描述

酒店其他优惠

  • 客房提供四种不同风格——现代、后现代、中式、法式

  • 索菲特水疗中心

  • 佛山地区高空酒店，第 60 层设有 SKY 酒吧，可饱览佛山城市美景

  • 918 平方米无柱巴洛克风格大宴会厅——拿破仑宴会厅

我们的客房

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酒店位置

佛山罗浮宫索菲特酒店

河滨南路 3 号, 乐从, 顺德区
528315 佛山
中国

GPS:22.9464037, 113.0894623

电话
传真 +86 757 2927 0001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  119 评论

TripAdvisor 评级  5.0/5  9,930 评论

卓越奖 2025

Swedish massage

Tripadvisor 评级 5.0/5

Nima N 经 TripAdvisor 认证的评论

I had an Excellent massage by Monica. She provided a Swedish massage. The room was very nice and clean as well. I highly recommend going

Thank you for choosing our Swedish massage service and for sharing your kind words about Monica's technique and the room environment! We are delighted to hear that you enjoyed the experience so much, and your recommendation means a lot to us. We have passed along your praise to Monica, and she is thrilled. We look forward to welcoming you back next time, ready to provide you with the same tranquil and professional care. Wishing you continued relaxation and lightness in your daily life! Sofitel Foshan

Very good Italian restaurant

Tripadvisor 评级 5.0/5

946laurencec 经 TripAdvisor 认证的评论

It was a beautiful experience thanks to Rosa and her kidness ! She is very lovely ! We have a birthday party and the food was delicious a

Dear Guest, Happy New Year! Thank you for taking the time to share your valuable feedback amid your busy schedule. We are delighted to learn that you had a pleasant stay with us, and your recognition is a tremendous encouragement to our team. We will share your kind words with every member of our staff, as it will undoubtedly inspire us to continue delivering exceptional service. It is our unwavering mission to put our guests at the heart of everything we do, ensuring that every guest feels sincerely welcomed and cared for at all times. We sincerely hope that you and your loved ones created wonderful and memorable moments during your stay. We look forward to welcoming you back in the near future! Wishing you all the best in life and every success! Sofitel Foshan

Poor email follow-up from F&B team

Tripadvisor 评级 1.0/5

Frank T 经 TripAdvisor 认证的评论

I’m disappointed with the hotel’s email communication and reservation handling by the F&B team. On December 23, 2025, I emailed to request a buffet lunch reservation at KWEE ZEEN (Sofitel Foshan) for December 27, 2025 at 12:00 PM (1 guest) and asked for confirmation. I received no confirmation email. On December 24, 2025, the email was forwarded internally (I was copied) asking the F&B team to follow up as soon as possible, but I still received no reply or confirmation. I followed up again on December 25, 2025, and again no confirmation was provided. Because I never received confirmation, I could not plan properly and ultimately did not dine there as scheduled. A simple confirmation is basic service, and the lack of response created unnecessary uncertainty and inconvenience. I hope the hotel improves its responsiveness and reservation confirmation process so other guests don’t face the same issue.

Dear Guest, Thank you very much for taking the time to share your recent reservation experience at our "Kwee Zeen" All-Day Dining restaurant. We take your feedback very seriously and would like to extend our sincerest apologies for the inconvenience you encountered during the communication process and for ultimately being unable to experience our services as planned. The issue you described regarding the lack of email follow-up and confirmation does indeed highlight a gap in our internal processes, which falls short of the service standards upheld by the Sofitel brand. We have immediately communicated with our Food & Beverage and Front Office teams to investigate this matter and will systematically improve our reservation response mechanism and follow-up procedures to ensure that every guest’s reservation receives timely and clear confirmation and subsequent service in the future. To make up for this unsatisfactory experience, we sincerely invite you to visit "Kwee Zeen" All-Day Dining restaurant again. If you are willing to give us another opportunity, we will specially arrange a dining experience for you. I or the Food & Beverage team leader will personally assist with the arrangements to ensure that you can feel our genuine commitment to improvement and the enhanced quality of our service. If you would like to communicate further or assist us in refining the details, please feel free to contact me at rita.ritaxu@sofitel.com. Once again, thank you for your feedback. Your input is a vital driving force for our continuous progress. We look forward to the opportunity to provide you with a better service experience. Wishing you all the best, Rita Xu Guest Experience Manager Sofitel Foshan

Spa

Tripadvisor 评级 5.0/5

Meng L 经 TripAdvisor 认证的评论

Lucienne very good！We are here at the spa and warmly welcome you. The recommended projects are great!!! Tea and drinks are also delicious

尊敬的客人， 感谢您在百忙之中抽空为酒店留下宝贵的评价。非常高兴获悉您对此次入住体验的认可，您的肯定对我们而言是极大的鼓舞。我们将把您的反馈分享给团队每一位成员，这必将进一步激励大家持续提供优质服务。 始终以客人为中心，让每一位宾客无论何时何地都感受到真诚的欢迎与关怀，是我们不变的使命。衷心希望您与亲友在此度过了一段美好而难忘的时光，诚挚期待在不久的将来能再次欢迎您的光临！ 祝您生活愉快，顺颂时祺！ 佛山罗浮宫索菲特酒店

客户意见评级 4.5/5

Yu H. T. 商务住宿 - 所有已确认评论

30楼酒吧氛围很好。

尊敬的陶女士： 感谢您选择入住佛山罗浮宫索菲特酒店，感谢您的好评！很高兴您喜欢我们60楼天际酒吧的独特氛围和房间的整洁环境。期待您的再次光临，祝您生活愉快！ 许锡镕 宾客体验经理 佛山顺德罗浮宫酒店

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其他网络用户评价我们的酒店

  • 734 评论 9.4/10 位置
  • 2,132 评论 9.5/10 房间
  • 3,109 评论 9.4/10 服务
  • 30 评论 7.8/10 上网
  • 1,141 评论 9.8/10 氛围
  • 838 评论 9.4/10 设施
  • 796 评论 9.5/10 清洁度
  • 672 评论 9.4/10 舒适度

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