Sofitel Foshan 5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 135

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3 Hebin Road South, Lecong, Shunde District, 528315 FOSHAN, China

Opis

O hotelu

  • Guest room with 4 different styles - Modern,Post Modern,Chinese,French

  • SOFITEL SPA

  • Highest Hotel in Foshan Area with SKY BAR at 60F overviewing Foshan City

  • 918 m² pillar less Baroque style grand ballroom - Napoleon Grand Ballroom

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Lokalizacja hotelu

Sofitel Foshan

3 Hebin Road South, Lecong, Shunde District
528315 FOSHAN
China

Pozycja GPS:22.9464037, 113.0894623

Telefon
Faks +86 757 2927 0001

Dojazd i transport

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Ocena ALL  4.7/5  Liczba opinii: 135

Ocena TripAdvisor  5.0/5  Liczba opinii: 8 686

Absolutely beautiful hotel

Ocena na stronie TripAdvisor 5.0/5

Verity D Opinia zatwierdzona w TripAdvisor

What a beautiful hotel! We stayed on a business trip recently and it was such an amazing hotel. We were upgraded by Accor to an executive suite and it was one of the most stunning rooms I have been in. Impeccable service as well We will stay again.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alice Chen Guest Experience Manager

Good environment and service

Ocena na stronie TripAdvisor 5.0/5

Carlyn H Opinia zatwierdzona w TripAdvisor

Convinent location to Lourve furniture mall. Had a good encounter and service experience by Harley on level 32 clubmiles. She recommended us a few places for dinning and we love it. Would definitely recommend to stay in Sofitel hotel for those who come to foshan.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alice Chen Guest Experience Manager

Excellent customer service

Ocena na stronie TripAdvisor 5.0/5

Bryan H Opinia zatwierdzona w TripAdvisor

Attention: Hotel manager I like to congratulate the staff at Executive lounge Harley, Roxie, Tina for the excellent and outstanding service. I also like to congratulate Carroll and Justin at the concierge team for the wonderful service too. We are regular customers of Foshan Sofitel and we feel at ease and well looked after by them all. Their smiles, enthusiasm and willingness to help customers made good vibes and felt like home. Good job well done staff. Thank you once again for delivering such a great service and you all are definitely good assets for Sofitel Foshan. Congratulations once again. B. Hong Accor Platinum Member

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alice Chen Guest Experience Manager

Excellent Stay

Ocena na stronie TripAdvisor 5.0/5

86sumitj Opinia zatwierdzona w TripAdvisor

The staff at Sofitel tries their best to make the stay comfortable. Rona is a lovely housekeeper and so is her supervisor Ivy Zhang. The executive lounge offers nice cocktails in the evening. Harvey and Roxie at the Lounge are also very hospitable.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alice Chen Guest Experience Manager

Extremely Disappointing!

Ocena na stronie TripAdvisor 2.0/5

Md I Opinia zatwierdzona w TripAdvisor

I stayed at the hotel from 27/4/2024 till 8/5/2024 The hotel is clean and the rooms were nice and spacious. BUT! When you book a stay in a hotel like Sofitel you expect more than just a nice clean spacious room, you expect a great service and professional hospitality 1- During my 12 days in the hotel i was having a hard time communicating with the whole staff because not even the reception managers knows proper english which was very shocking especially that i was been in other 5 stars hotels in china and noticed the difference where at least half the staff knew very well english and communication was very easy 2- The restaurant on the 58 th floor, on the day of my arrival i went up their to check what was for dinner It was literally three Islands of Chinese food ! And it is something i noticed throughout the hotel in general, that they do not consider foreigner guests, the next morning i went up to breakfast and the 3 islands that was full of food selections had nearly nothing that foreigners or also Halal eaters would have expect an egg station which was very slow compared to the size of the restaurant because it was only 1 person working on it , and there was exactly 2 kinds of cheese only ! 3- Room Service! The slowest i have experienced in my traveling throughout the world and the room cleaning is very poor while i am not in the room to tell them how to clean and i even tested that a couple of time to make sure if they were cleaning when i wasn’t in the room and shockingly they were just making the room up, Plus its a whole new level of challenge when you want to order food ! My simplest order was - I need a beef burger with no bacon A cup of ice And i need the order to come on a trolley table The order came - beef burger with bacon no cup of ice on a tray! After all that bad experiences with this hotel i want to point out that there were 2 absolutely amazing men that were trying to help me throughout my stay The first was Pradip which i believe was responsible for the the guest PR The most helpful and cared about every little detail to help make my stay better - from the breakfast food options to communicating with the staff to finding places to go out for shopping or anything that I actually needed and i would really hope that the hotel would get more staff like him! And the other person was Carol from the concierge a truly helpful man that even helped me on his days off or while i was out of the hotel to be able to come back since they do not have uber or barely have street taxis in foshan My rating to these two gentlemen alone was an easy 5 stars ⭐️⭐️⭐️⭐️⭐️ and i am truly thankful I would just hope that the hotel can have more staff like these two gentlemen, take in consideration the foreigner guests and improve your staffs english speaking and hospitality skills. In the photos below you can see that my breakfast was the same every single day due to the lack of options for 11 days in a row

Dear Guest, Thank you for choosing to stay at Sofitel Foshan and letting us know your feedback from the stay. I'm very sorry for the bad accommodation experience you had. Your feedback has been shared with the F&B team and rooms team, and we will adjust the food production and strengthen training of staff english proficiency and job skill. Thank you again for your sharing , looking forward to welcoming you soon. Alice Chen Guest Experience Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 791 Liczba opinii 9.1/10 Lokalizacja
  • 2 285 Liczba opinii 9.3/10 Pokój
  • 4 159 Liczba opinii 9.3/10 Obsługa
  • 36 Liczba opinii 7.8/10 Internet
  • 1 371 Liczba opinii 9.8/10 Klimat
  • 1 015 Liczba opinii 9.3/10 Udogodnienia
  • 746 Liczba opinii 9.3/10 Czystość
  • 690 Liczba opinii 9/10 Komfort

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