プルマンミュンヘン

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 884 件のレビュー

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Theodor Dombart Strasse 4, 80805 ミュンヘン, ドイツ

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ホテルのその他の情報

  • ほとんどの客室にバルコニーまたはロッジアを備えています

  • 地下鉄駅から200メートル、空港行きのルフトハンザ エクスプレス バスをご利用いただけます。

  • 屋外ラウンジ、テラス付きのレストラン、ビーチセクションのある中庭

  • 英国庭園にほど近い美しい環境にあります。すぐそばには高速道路の入口が、42.1m先には地下鉄の駅があります

  • 無料のWi-Fi

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プルマンミュンヘン

Theodor Dombart Strasse 4
80805 ミュンヘン
ドイツ

GPS:48.17257, 11.59413

電話番号
ファックス +49 89 360996900

アクセスと交通機関

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敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  884 件のレビュー

トリップアドバイザーの評価  4.0/5  2,044 件のレビュー

Average - not for those with high standards

トリップアドバイザーの評価 3.0/5

chateaurenaud トリップアドバイザー認証口コミ

Your opinion of this hotel will mainly depend on whether or not you are used to 4 and 5 star hotels. Personally, I usually stay in 5-star hotels, but I do occasionally stay in 4-star hotels. It is well positioned, in a residential area with greenery and above all very quiet. The outside of the building is clearly outdated, but the inside is large and rather modern. The room was fine, the bathroom had a walk-in shower and several very practical places to put your things- ideal for women like me with a lot of things. The problem is more with the service provided. Although the cleaning team came several times during our stay, the towels on the floor were not replaced. When we asked the reception to have some more, they (probably the housekeeping) just dumped them at the entrance where we put our coats and bags, literally on our things. We drank tea on the first day, and on the third day the dirty mugs were still where we left them on the desk. Do not expect the staff to do something else than making the beds and taking the towels off the floor because that's all you will get. Breakfast is basic, although I would say that even for a 4-star hotel there is too little choice. The pancakes and butter are supplied by a machine and the scrambled eggs seem to be made from powdered eggs. The fruit juices are fresh and very good. The front desk team is rarely smiling and not very friendly when you ask them for information or help. They don't seem to want to please you or to enjoy their job. I get that everyone can sometimes have a bad day but sadly it really has a negative impact on your guest experience. I think it can be an option if you are travelling for work, but otherwise, everything is just very basic and I will not recommend it to people that have high standards.

Dear Château-Renaud, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your detailed comments and would like to address the points you have raised. We are glad to hear that you found our hotel well-positioned in a peaceful residential area with green surroundings and modern interior décor. It's great to know that you appreciated the spacious room, the walk-in shower, and the practical storage options in the bathroom. We sincerely apologize for the issues you encountered with the service provided, especially regarding the towel replacement and cleanliness of the room. Rest assured, we will address this with our housekeeping team to ensure such oversights are not repeated in the future. Your feedback regarding the breakfast variety and the attitude of our front desk team is also duly noted, and we will use it to improve our services. At Pullman Munich, we strive to provide a high standard of service to all our guests, regardless of their accustomed hotel preferences. Your comments are valuable to us as they help us enhance the guest experience and exceed expectations. We hope you will consider giving us another opportunity to showcase the true hospitality and service excellence we are known for. Warm regards, Your Pullman Munich Team (AG)

Don't lose it if you are going to travel to Munich

トリップアドバイザーの評価 5.0/5

Alireza E トリップアドバイザー認証口コミ

Wonderful hotel Clean and nice Very welcoming and helpful staff Special thanks to a receptionist gentleman ( Hirad) Buffet breakfast was delicious and had a variety of different foods and breads. Less than a minute to metro station to catch a line to city center( old town)

Convenient but not great

トリップアドバイザーの評価 2.0/5

Rob M トリップアドバイザー認証口コミ

Stayed two nights as the hotel was convenient for our plans in Munich and getting to the airport. Standard large city hotel with a nice reception area. Unfortunately the room was quite run down and in need of work. The toilet seat wasn't attached properly and moved. The shower pressure was variable. The room generally was not cleaned well and there was mould building up in the shower area. Also, the down side of some rooms having balconies is that people tend to be out on them late at night and it's noisy.

Dear Kent, We appreciate you choosing Pullman Munich for your recent stay and taking the time to share your feedback. It is regrettable to learn that your experience did not meet your expectations. We sincerely apologize for the issues you encountered with the room condition and cleanliness. Please rest assured that we take your comments seriously and will address them with our housekeeping and maintenance teams to ensure improvements are made. While we are pleased to hear that our location was convenient for your plans, we understand the importance of a comfortable and well-maintained room for a pleasant stay. Your comments about the noise from balconies are duly noted, and we will explore ways to mitigate such disturbances in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that reflects the high standards we strive to maintain. Warm regards, Your Pullman Munich Team (AG)

Organised hotel which plays by the Accor rules

トリップアドバイザーの評価 5.0/5

pekao ファミリー - トリップアドバイザー認証口コミ

We stayed for three nights as family of three adults. It was last hotel in our multi country trip and by far the best. I am gold Accor member and I got all benefits here: upgrade to junior suite (it was allocated prior without asking), free drinks (for all of us, not just me) and late checkout (we had late afternoon return flight). This year I was questioning whether it is worth staying loyal to Accor as these hotels often ignore elite members but Pullman Munich is playing by the rules. I really appreciated that and recommend this hotel for other elites and to everyone else as this is fantastic property. Location is away from the centre but you are right by U6 metro and you will reach main attractions within 10 min. You can buy family day ticket for just 17 Euros at the machine. You have lovely bakery, Edeka supermarket and pharmacy virtually at the door step. DM drugstore is 15 min walk. We had a dinner in a bar in the first night and we arrived after 10 pm and it was tasty with pleasant and prompt service. Junior suite had mini bar included with plenty of soft drinks included. Bathroom had a bathtub which is a bonus in German hotels. Most rooms have balconies and opening windows. It is quiet at night. Bed is comfortable - I was waking up without usual back pain and bedding is high quality so you don’t sweat at night. It is my pleasure to give this hotel rare five star review. They made our stay really comfortable and I am really grateful. It was my third hotel stay in Munich and by far the best! Thank you!

Dear pekao, Thank you for choosing to stay at Pullman Munich during your recent visit to the city. We are delighted to hear about your positive experience and that you found our hotel to be organized and in adherence to Accor rules. It is truly rewarding to know that as a gold Accor member, you appreciated the benefits extended to you, such as the upgrade to a junior suite, complimentary drinks, and a late checkout to accommodate your travel schedule. Your recognition of our efforts to prioritize our elite members is greatly valued. We are pleased to learn that you found our location convenient, with easy access to the U6 metro and close proximity to key attractions. Your detailed description of the nearby amenities like the bakery, supermarket, and pharmacy is very helpful for future guests. It is fantastic to hear that you enjoyed the dining experience at our bar and that the service was both pleasant and prompt. Your positive comments about the junior suite, including the complimentary mini bar, bathtub in the bathroom, comfortable bedding, and the peaceful environment with balconies, are truly appreciated. We strive to provide a comfortable and relaxing stay for all our guests, and we are glad to know we succeeded during your visit. We appreciate your recommendation and are honored to receive your rare five-star review. It was a pleasure hosting you, and we look forward to welcoming you back to Pullman Munich in the future. Thank you once again for your kind words. Best regards, Your Pullman Munich Team (AG)

Hotel Stay Started Well and Ended Beyond Poorly

トリップアドバイザーの評価 2.0/5

KW H トリップアドバイザー認証口コミ

I stayed at the Pullman Munich from 5 - 11 August (6 nights). I was there with a combination of friends and family and a total of 10 individuals (3 groups of people) come in and out throughout the week to visit with us. The trip started well with my group and the first visiting group receiving their rooms with no issues. For the first part of the trip, I would give a 4 rating. Then there are three incidents that happened on 8, 9 & 10 August that just threw all my positive thoughts and good service from the first half out the window. On the evening of 8 August: Housekeeping came in to clean our rooms and did not replace our towels. When I returned from the day out, noticing that the towels were not replaced, I called the front desk asking for them to bring towels. They explained that they were very busy and I would need to wait 20 minutes to receive them. I was chatting along with my family members so I did not think anything of it. 30 minutes passed and nothing came so I called again, they then started "explaining" how busy it was and that housekeeping was not there in the evening and the front desk staff needed to run all the requests themselves. They then told me that I needed to wait another 20 minutes. To which I asked if there somewhere I can pick up the towels myself, they said no. Then I said, 'do you find it realistic to ask your guests to wait close to an hour for new towels?" They said that they understood my comment but there was nothing they could do. 5 Minutes later, two sets of towels came when we only asked for one. On 9 August A last group of friends was coming on 9 August. The rooms that were originally allocated to us were given to someone else because they had "the same last name" as the name that I booked it under, even though the First name was not the same and they did not show the credit card that I used to book the room. They realized the mistake and they tried to find two more rooms but we waited 35 minutes without any explanation and they were just quite a bit of huffing and scrambling around trying to find the other rooms. I asked what the problem was and then the manager (assume because he had a jacket, was also told his name was Renee) said that his colleague checked someone else into the our rooms that were originally allocated to us and he was finding new rooms for us. I said, we have now been waiting for more than 30 mins for the rooms and if they would consider offering sort of compensation or the wait. I asked if we could get a room upgrade or breakfast for the two days that this last group was staying for. He offered ONE day of breakfast and then proceeded to tell me to "not push it, since he was already working hard to find the rooms to make up for the mistake." He explained that I should be happy that he was fixing the mistake and that asking for some sort of compensation was unreasonable. In my perspective, the fixing of the mistake is the BARE MINIMUM he should do to rectify the situation. He then explained that I was "getting too angry" at the situation and that I should "calm down" - Well, I then explained that I was an all accor member and brought three groups into the hotel over the last week. I was not asking for breakfast for all the people and nor was I asking for special treatment, his claim was my business and the business I brought in was "not that big a deal". I'm not asking the team to pander to me or my group, nor am I asking for anything out of the ordinary but the extreme rudeness of this gentleman (I was told his name was Renee) is just not acceptable. On 10 August/actually early morning of 11 August: On the last night, at 2am in the morning, there was a loud beeping noise that was going on for almost 30 minutes. I came out of the room to find Justin (the young man who made the mistake with the rooms and gave me extra towels) also looking for the sound. I asked, what that was - and all he said was "I just heard it myself and am trying to find it" - I pointed him to the direction of where it was coming from, it looked to be some fridge door that was not properly shut and he jiggled it and the beeping stop. That was it, I think I said, "thank you" but from his side, there was no apology, nothing, for seeing a guest out at 2am due to a longstanding noise that is coming from a staff area. I understand that it was a busy weekend as there were many people staying there for the Adele concert and it WAS busy. I do not begrudge that. I take issue with 1) having the staff showcase their frustration on my and my group 2) being asked to wait for durations which were unreasonable with little explanation. And when they did offer an explanation - I was met with one of three phrases a) It is very busy, b) mistakes happen, and c) there is nothing we can do." I have stayed at this hotel before and chose to come back because I had good experiences here and because of proximity to an underground station and the convenience it represented in getting around. The treatment of these two staff members killed all the good service that the team provided the first half of the trip. There are additional assumptions I can make based on my interactions but I will not. I have expressed the facts of my experience and it is unfortunate as I will not choose to stay at the hotel again.

との提携 TripAdvisor

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