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ホテルメルキュールパリバスティーユサンタントワーヌ 4 つ星

お客さまの声 4.2/5 2,107 件のレビュー

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  • メトロの駅2か所に近接(ルドリュロラン駅、ルイイディドロ駅)、バス路線多数

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このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

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チェックインは12h00からです

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ホテル所在地

ホテルメルキュールパリバスティーユサンタントワーヌ

64 Rue Crozatier
75012 パリ
フランス

電話番号: +33143442250

ファックス: (+33)1/43415512

チェックインは12h00からです

チェックアウトは12h00です

  • METRO :  8 LEDRU ROLLIN

  • 飛行機で

    CHARLES DE GAULLE 25km / 15.53 マイル

  • 飛行機で

    ORLY 18km / 11.18 マイル

  • 電車で

    GARE D'AUSTERLITZ 1km / 0 マイル

  • 電車で

    GARE DE LYON 0.9km / 0.56 マイル

  • 電車で

    GARE DE LYON 0.9km / 0.56 マイル

GPS:48.849686, 2.379615

当ホテルの客室

マットレスパッドと低反発枕を備えたメルキュールのハイグレード寝具を使用した、クラシックルームへようこそ。「プリビレッジ」ルームでさらに快適にお過ごしください バスローブとスリッパ、ネスプレッソマシン、無料の Wi-Fi とミニバーを完備しております。プライベートテラス付きのプリビレッジルームでは、ゆっくりとご朝食をお楽しみいただけます。屋上バーでくつろぎの時間をお楽しみください。

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当ホテルのバーは、落ち着いた、親しみやすい空間です。ビジネスミーティングや、ご友人やご家族とくつろいで過ごすのに最適です。夏の時期には、6階の屋上で日光浴をお楽しみください。

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お客さまの口コミ
ホテルメルキュールパリバスティーユサンタントワーヌ

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.2/5

2,107 件のレビュー

トリップアドバイザーの評価 4.0/5

562 件のレビュー

Wonderful stay

トリップアドバイザーの評価 5.0/5

Francis C Couples - 12/01/2020 トリップアドバイザー認証口コミ

We were very pleased with our very large and quiet room - in fact, we were lucky to be upgraded to a suite of rooms, so were very comfortable!. Reception staff were all friendly and helpful, and willing to help with our sightseeing plans, which were challenging because of the transport strike going on. In our opinion, great part of town to be based - away from the main tourist hordes, normally within easy reach of metro stations (and not so far either during transport strike), and plenty of good, reasonably priced restaurants in the area to chose from. We would definitely visit again.

Hello, A huge thank you for all your compliments on the team and the service. Your satisfaction is our main occupation. It was a pleasure to assist you during this strike. Looking forward to welcoming you again Best Regards

Never Again

トリップアドバイザーの評価 1.0/5

M3024XIdianek Couples - 20/08/2019 トリップアドバイザー認証口コミ

This hotel has a 4 star rating with Accor. I stay in 4 star accommodation all the time and this was far from it. Unbelievably disappointing, and I had advanced paid for 3 nights. Paper cups in the rooms for tea and coffee??? whats that about. Carpet was filthy and stained. Linen was old and towels so worn and old. The rooms and hallway had a musty damp smell. On the upside the breakfast was good.

Hello, I thank you for your return on your stay. I am sorry to notice your inconvenience on the room. I apologize. For plastic cups, you will find in all Mercure hotels this is standard. I invite you to ask for normal glasses if you wish. Our bed and bath linen is changed regularly but I would remount the information. Once again, my apologies. Your satisfaction remains our priority. Best Regards

A highly disappointning stay

トリップアドバイザーの評価 2.0/5

Daydream36884337939 Couples - 24/05/2019 トリップアドバイザー認証口コミ

I booked this 4 stars hotel ! for a weekend break with my wife. First disappointment in my opinion hotel look, it's really poor, old fashion in style and in deterioration of inside décor at best it would probably be granted a 3 stars std. It seriously needs a good renovation ! So for a price you pay for you would expect a true 4 stars hotel. that was not the case. Cleanness of room and bathroom to be questionable, in the bathroom an empty bottle of beer was lying in the floor. Second day upon return to the hotel we found both room and bathroom not made up reason for this personnel scared by a little dog we left in the room. Dog was checked in at check in so they knew about him and hotel accepts pets. So in short a very uncomfortable stay, good point some of the personnel have been of great help to overcome some of the difficulty encountered.

Dear Customer, First of all thank you for leaving a comment after your stay. I am sorry to hear all your prejudices. Although the room is not to your taste, the beer remaining in your room is a mistake on our part. This information has been sent to the floor service. About to your little dog, I'm sorry if the room could not be done in the morning. I do not doubt that it is innocuous, the floor staff was not comfortable with the animals. They preferred not to disturb him. I hope to have the opportunity to welcome you back to regain your trust. Best Regards. Charlotte
お客さまの声 3.0/5

匿名 ビジネス - 24/10/2016 確認済みレビュー すべて

通常のサービス

good location near Bastille

トリップアドバイザーの評価 3.0/5

jeanpaulm576 Couples - 23/10/2016 トリップアドバイザー認証口コミ

small hotel a little bit to expansive for the service ,good connection , good location , personnel efficient and friendly , breakfast low quality , air conditionning in the room old and noisy ,equipement old

Dear Guest Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bastille Saint Antoine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, N IMBERT The hotel manager Hotel Mercure Paris Bastille St Antoine

Paris New Year

トリップアドバイザーの評価 4.0/5

AndrewCeri Couples - 05/01/2016 トリップアドバイザー認証口コミ

Room great especially with free upgrade, plenty of choice at breakfast and service at front desk superb, both prior to arrival via emails and on arrival and throughout our stay. Will most definitely return to this small and charming hotel. Also good location to metro, 5-10 min walk, Though if taking a car you can pre-book a secure parking space which was great and very handy!

confortable and welcoming

トリップアドバイザーの評価 4.0/5

EUtraveller_12 Business - 12/10/2015 トリップアドバイザー認証口コミ

a small hotel not far from the Metro in the area of Bastille. it is a welcoming hotel confortable and clean. the room was furnished in a simple manner but functional and the bed was confortable.this is convinient for short stays.

Thank you EUtraveller_12 for your review on the hotel. Looking forward to welcoming you again, Have a great day !

Lovely small hotel

トリップアドバイザーの評価 4.0/5

CAR71 Couples - 25/10/2014 トリップアドバイザー認証口コミ

This is the second time we have stayed at this hotel. It is within easy walking distance of Gare de Lyon & is situated in a nice area, close to shops, fruit market & cafes etc. It isn't far from Bastille area where there are lots of bars & restaurants. The staff were helpful & friendly & the breakfast was good. Would definitely stay there again.

Dear guest, Thanks a lot for sharing your review. Really glad that you enjoyed your stay. Hope to see you again, Very best regards, Mathieu Chaigneau GM

Overall unpleasant experience, with a very few good things

トリップアドバイザーの評価 2.0/5

AlexDB Friends getaway - 18/07/2014 トリップアドバイザー認証口コミ

Have chosen the hotel due to its proximity to the Place de la Bastille, expected a decent 4* (as advertised on the Accor website). I was a bit worried, considering the previous reviews, and I was right. The hotel is actually a 3* one, clearly stated at the entrance. The reception staff was really helpful, checked us in quickly. The second surprise came when entering the room (decent sized, considering the average Parisian hotel) - it had not been cleaned up, there were wet towels on the floor, the bed was a mess. Obviously I wanted to change the room, quite difficult considering it was the 14th of July weekend. The reception guy struggled for 15 min to find an option, they offered mid a room next to the hotel staff service room and the lobby toilet, which I have obviously declined, then found a superior room for one night, but then I had to change... after another half an hour of discussions, another room appeared and I took it (yes, it was clean). The next evening, after cleaning my room, all the towels were missing, had to call the reception when coming back to the hotel to ask for new ones.... On a positive note, the hotel is quite close to Place de la Bastille, on a quiet street just off the bars& shops street. Breakfast is served until mid day (even during the week!) and you can order it in the room free of charge (another plus). All in all, I would not stay again, if I could find a better deal elsewhere (better than the 40% discounted rate I got, @ 90EUR/ night).

Dear Alexandra, Thank you very much for taking the time to share your impression of stay among us. I am deeply sorry for the bad experience you have had on arrival. This is absolutely not the image we used to give our customers and please kindly forgive us. Waiting to see you during your next stay in Paris to show you our commitment to fully satisfy you, Best regards, Mathieu Chaigneau GM

Good location, small hotel

トリップアドバイザーの評価 4.0/5

26Chris Couples - 07/07/2014 トリップアドバイザー認証口コミ

The Mercure Paris Bastille Saint Antoine is a renovated, smaller hotel with possibly the smallest hotel room I have ever stayed in. It is an about 15 minute walk from the Gare de Lyon, which may be a challenge with many suitcases. Hoiwever, it is conveniently located, close to the Metro stations and Place de la Bastille. Service is good and there is a breakfast service

Dear guest, We thank you a lot for taking the time to share your opinion about your stay among us, We really hope to see you again for a next stay in Paris, Very best regards, Mathieu Chaigneau GM

Cosy and unformel

トリップアドバイザーの評価 4.0/5

499Dane Couples - 09/04/2014 トリップアドバイザー認証口コミ

Cosy and unformel Good placement to 11. and 12. arr. Close to metro and Gare Lyon not far away We had a room on the 4. floor with our own terrace -very nice. On the roof ia place a very large and attractive terrace. Very clean and everything in the room was OK Very nice breakfast

Dear customers, We thank you for taking the time to share your impression of our hotel, It is with great pleasure that we are waiting for your next stay in Paris, Regards, Mathieu Chaigneau GM

A weekend in Paris

トリップアドバイザーの評価 5.0/5

Miguel D Family - 17/10/2013 トリップアドバイザー認証口コミ

Nicely updated hotel in a nice location in Paris - close to hip shops and restaurants on Rue Charonne + walking distance to Le Marais and more importantly, away from the tourists! Close to several metro stations as well. The employees were extremely helpful and friendly. The only downside was the spotty internet connection in the room - the signal only showed up on the last night we were there and it was rather weak. Overall though, great value for this hotel. I would definitely stay here again!

Dear guest, Be sure that your comments are making us very pleased and reinforce that a dayly care of our guests is very important for us, Awaiting the pleasure to welcome you again, Mathieu Chaigneau GM

Stayed over a weekend.

トリップアドバイザーの評価 5.0/5

mattileifs Friends getaway - 23/05/2013 トリップアドバイザー認証口コミ

If you are travelling to Paris this is an ideal hotel. The service, rooms and everything about it is fantastic. The only thing that might trouble visitors is the location. But if you think about it, the location is not so bad. It's about 5 minutes walk from Gare de Lyon where you can arrive via train from the Airport. Close to Gare de Lyon is a metro tunnel and from there you can take the subway all the way to the main street. The staff will help you out with everything and even print out a map for you with guidance to the metro station. Everything we needed, they took care of it. If I travel to Paris again I will stay at this hotel.

Nice room, big for Paris Hotel

トリップアドバイザーの評価 4.0/5

Jeebly Couples - 04/04/2013 トリップアドバイザー認証口コミ

The reception is a little deceptive as it is very small but the rooms were a nice surprise, big and nicely furnished. The location is good near lots of bars and restaurants. Breakfast is not worth the price.

Great Hotel

トリップアドバイザーの評価 4.0/5

juniej_13 Couples - 25/03/2013 トリップアドバイザー認証口コミ

Very pleased with the hotel, modern reception area and small bar. Very well presented, very clean, new decor and bathroom tiling. Good size room (unusual in Paris) and in a quiet area, so good nights' sleep. Good location, but only 5 mins from Metro station and within walking distance of Bastille.

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