Hôtel de la Cité Carcassonne - MGallery Collection 5 星

客户意见评级 (ALL 评级) 4.7/5 1,034 评论

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Hôtel de la Cité Carcassonne - MGallery Collection - Image 1
Hôtel de la Cité Carcassonne - MGallery Collection - Image 2
Hôtel de la Cité Carcassonne - MGallery Collection - Image 3
Hôtel de la Cité Carcassonne - MGallery Collection - Image 4
Place Auguste Pierre Pont, 11000 卡尔卡松, 法国

描述

酒店其他优惠

  • 这是一家历史悠久的酒店，位于中世纪古城的中心，靠近康达尔城

  • 米其林星级美食餐厅，可让您享受独特的美食体验

  • 在花园露台上还可以欣赏到城墙的景观

  • 在我们的室外泳池边以及 Cellcosmet 和 Cinq Mondes 水疗中心放松身心

  • 获得了"安心悦界"认证

我们的客房

酒店位置

Hôtel de la Cité Carcassonne - MGallery Collection

Place Auguste Pierre Pont
11000 卡尔卡松
法国

GPS:43.205627, 2.362696

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 欢迎宠物
  • 餐厅
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  1,034 评论

TripAdvisor 评级  4.5/5  2,386 评论

卓越奖 2025

Have dinner here and take in the beauty of the hotel, but don’t stay here.

Tripadvisor 评级 3.0/5

Trail22550032254 经 TripAdvisor 认证的评论

This wasn’t a good experience I’m sorry to report. We were picked up at the offsite parking lot by a man who worked for the hotel. The car was filthy. The man gave us history as he drove us to the hotel which was nice- but he stayed close to us at check in and continued his lecture. He followed us up to our room, came in and talked about the area. We were tired from traveling and simply wanted quiet. Very awkward. As for the hotel itself, It is utterly gorgeous. The location, the lobby, the library, the dining room, and the rooms are all beyond beautiful. The issue we had was with the staff. Besides Sophie, and a couple members of the wait staff, the experience was quite cold. This was the only hotel on our weeks long journey where we came across rudeness. Sadly we don’t endorse this beautiful hotel.

Beautiful Hotel

Tripadvisor 评级 5.0/5

Y586YJchristinec 经 TripAdvisor 认证的评论

The hotel is situated in a fortress (that's how we can explain it to Americans), it's beautiful, and we were well accommodated. It was off-season so the crowds weren't too bad. Beautifully located next to an ancient Church where St. Dominque preached! If you are American and like the old France, go!

Dear Madam, Thank you very much for your warm review of your stay at the Hôtel de la Cité Carcassonne - MGallery. It's a real pleasure for us to read your compliments and to see that you had an excellent time with us. Your positive comments are the best reward for our dedicated team, and we will share them with enthusiasm. We look forward to welcoming you back to our establishment. Please accept, our warmest regards. Yours sincerely, Xavier Lablaude, General Manager.

Wonderful Hotel

Tripadvisor 评级 5.0/5

Robert R 经 TripAdvisor 认证的评论

We loved Hotel de la Cite. The staff couldn't have been more helpful. The location inside the medieval wall was magical. The food was fabulous. The only negative is that there is no onsite parking. But given everything else, the short walk was well worth it. Wish we had stayed longer. Highly recommend this hotel.

Dear Mr. Robert, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager.

A warm welcome and very classy…

Tripadvisor 评级 5.0/5

ozuko Friends getaway - 经 TripAdvisor 认证的评论

Six of us shared a lovely bottle of red as a night-cap and the staff were welcoming and friendly and sat us in the beautiful library. The nuts and olives were free. It felt very sophisticated and homely.

Dear Osuko, Thank you very much for your warm review of your stay at the Hôtel de la Cité Carcassonne - MGallery. It's a real pleasure for us to read your compliments and to see that you had an excellent time with us. Your positive comments are the best reward for our dedicated team, and we will share them with enthusiasm. We look forward to welcoming you back to our establishment. Please accept, our warmest regards. Yours sincerely, Xavier Lablaude, General Manager.

Poor service at Hotel de la Cite in Carcassone.

Tripadvisor 评级 3.0/5

Passport00399188982 Couples - 经 TripAdvisor 认证的评论

The hotel is a lovely property located in the medieval town of Carcassone. We got a big room on the ground floor which was very nice albeit dark. The trouble wasn’t the property, it was the horrible service. Now I don’t usually write negative reviews but this time I felt it was important. First to say we had dinner at their restaurant one night and it was amazing. The service and food were fantastic and the lady who runs the restaurant was very nice as well as our waiter. The problem was all inter service. It took forever to get a drink at the bar and on a day it was raining and we wanted to order room service for lunch we had to ask for the in room dinning menus which took 20 minutes to arrive. Then when we called the number set out on said menu we were told they didn’t take food orders and we should call reception. We were sent back and forth between reception and the bar multiple times, each refusing to take food orders. Finally someone took our order but the food never arrived! This is not how a 5 star hotel should operate. They really need to work on their service.

Thank you for taking the time to share your feedback about your recent stay at our hotel in Carcassonne. We truly appreciate your kind words about our property and the excellent experience you had at our restaurant—it’s wonderful to hear that you enjoyed the food and service there. However, we are deeply disappointed to learn about the issues you encountered with our inter-service, particularly at the bar and with room service. The delays, confusion, and failure to deliver your order are completely unacceptable and fall far below the standards we strive to uphold as a 5-star hotel. Please accept our sincerest apologies for these unacceptable shortcomings. Once again, thank you for bringing this to our attention. If you’d like to discuss this further, please don’t hesitate to contact me directly. Warm regards,

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其他网络用户评价我们的酒店

  • 572 评论 9.6/10 位置
  • 610 评论 7.8/10 房间
  • 856 评论 8.8/10 服务
  • 5 评论 7.9/10 上网
  • 269 评论 8.9/10 设施
  • 267 评论 8.1/10 早餐
  • 94 评论 5.7/10 清洁度
  • 91 评论 7.6/10 酒吧和饮品

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