Grand Mercure Urumqi Hualing 5 estrelas

Nota clientes Avis (Classificação ALL) 5.0/5 1 comentários

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Grand Mercure Urumqi Hualing - Image 1
Grand Mercure Urumqi Hualing - Image 2
Grand Mercure Urumqi Hualing - Image 3
Grand Mercure Urumqi Hualing - Image 4
109 E XiHong Road, 830063 URUMQI, China

Descrição

Extras do hotel

  • Espaço internet e WIFI grátis em todo o hotel

  • Oferta de 100% de comida Halal em todos os restaurantes do hotel

  • Parque de estacionamento amplo com 220 lugares de estacionamento

  • No centro do mercado grossista de Hualing, é fácil conseguir os famosos produtos de Xinjiang.

  • Fácil acesso ao bairro empresarial

As nossas opções de alojamento

Localização do hotel

Grand Mercure Urumqi Hualing

109 E XiHong Road
830063 URUMQI
China

GPS:43.816275, 87.604444

Telefone
Fax +86 991 518 9666

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  5.0/5  1 comentários

Classificação do TripAdvisor  4.0/5  178 comentários

Disappointed and unimpressed

Nota Tripadvisor 2.0/5

Elizabeth T Avaliação com certificação TripAdvisor

Don't be fooled by the grand entrance. The rooms are old and dated. I stayed on the 8th floor with my tour group. The shower tub does not drain well and floods. Many of my friends also experienced the same problem. I made sure to turn off shower when lathering soap and shampoo and turning it back on to rinse off. The tub still floods and the water drains very slowly. It doesn't drain very well. And it also leaks out onto the floor from a corner of the tub. The sink does not drain water very well too. Other than that, it is an ok room.

No window/ stinky bathroom/ disgusting

Nota Tripadvisor 1.0/5

SPGPlatinChina Família - Avaliação com certificação TripAdvisor

This hotel is an embarrassment to the Accor brand. The window in the room is boarded up. How can a room in a five star hotel not even have a window? I called to complain and they said many rooms were like this. And the smell in the room. The bathroom absolutely stinks and emanates throughout the whole room. Hard to sleep it was so disgusting. I'm only here one night so didn't ask to switch rooms. Stay away from this hotel. I can't believe how bad it was

Inconvenient for families

Nota Tripadvisor 3.0/5

aekeus Avaliação com certificação TripAdvisor

I stayed two separate nights within a week. Upon entry, the hotel looks very beautiful and has a 5 star decoration above the lobby. However, it's a rather inconvenience hotel for families: - only one person spoke English, so it was difficult to communicate - the hotel restaurant only has Chinese menus with no pictures and the staff had difficulties understanding my mim'ed broken Chinese - room service only starts at 11 p.m.... so how can you feed your children and put them to bed at 8:00 p.m.? - the room service menu is limited, anyhow - the shower has no holder for the shower head, so you have to hold the water and lather - there was construction happening in the room below mine, so I was hearing hammering throughout the night - we had to get a NAT test every single time we entered the hotel. resulting in us getting two NAT tests in one day. (LOL)

Nice Property

Nota Tripadvisor 4.0/5

panerai66 Família - Avaliação com certificação TripAdvisor

Stayed 14 nights in this property and have to say that the service level is highly commendable. Manager Abdullah from breakfast lounge is very attentive and takes care of us very well, and not forgetting other managers. Only setback, despite requesting and insisting on NON SMOKING rooms/floor, there were still smokers, I believed they were Chinese guests, secretly or rather, blatantly smoking in their NON SMOKING floors. Ventilation is bad as the smoke flows through into our rooms. Speedy service recovery by the hotel team include placing air ioniser in our room. For one to stay 14 nights, with our daughter being sensitive to cigarette smoke, it was one memorable stay. Hotel management should enforce and be stricter with such rules. As an international chain group, every guest should be treated equal and non smokers shouldn't be penalised, and bear the brunt and suffer as a result of other insensitive and uncultured travellers. Despite these, this property is highly recommended. Good location with wholesale centre within walking distance and many local delights nearby. We will be back again end 2020 again to fulfil another 14 nights stay and hopefully, we will have cleaner air in our room.

Dear Guest Thank you for choosing to stay in Grand Mercure Urumqi Hualing. I am happy to read that our Cafe Veranda Manager Abdullah took good care of you and your family. I am very sorry that we have not been able to control some of our customers and to get them to stop smoking on our clearly marked Non-smoking floors. We will continue to work on that. Please let me know if I can be of any assistance in Urumqi. We look forward to your next visit. Best regards Joachim Heineke General Manager

Excellent hospitality

Nota Tripadvisor 5.0/5

466ollieh Viagem individual - Avaliação com certificação TripAdvisor

I stayed 3 nights at the hotel this January and I was extremely impressed with every aspect of the hotel. First of all the staff were extremely friendly and helpful. Lynne was very professional and was always there to help. Im a platinum member and was given a free upgrade to a suite along with fruits and offered a late checkout which was very useful. The room was spotless and very spacious. For me this is the nicest hotel I've stayed in Urumqi and the location is great around 25 mins to the airport and pretty central. Would definitely stay here again!

Dear Guest Thank you very much for choosing Grand Mercure Urumqi Hualing for your stay in Urumqi. I am pleased to read that you enjoyed your stay and very pleased that you tell us about Lynne's professionalism. I hope to be able to welcome you back soon and if you need any help in the meantime in Urumqi, please contact me any time. Best regards Joachim Heineke General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.037 comentários 9.1/10 Localização
  • 1.356 comentários 8.6/10 Quarto
  • 2.023 comentários 9.3/10 Serviço
  • 9 comentários 8/10 Internet
  • 1.038 comentários 8/10 Atmosfera
  • 895 comentários 8/10 Comodidades
  • 660 comentários 9.2/10 Limpeza
  • 470 comentários 8.8/10 Conforto

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.