Sofitel Kunming 5성

Our short stay at the Sofitel Kunming was outstanding. The room was well appointed and the views of the city were breathtaking. I found that service was exceptional. James, the Chief Concierge, was the best! Prior to my stay, he kept in constant contact with me for the various activities I was interested in. He arranged a car to pick me up at the train station and provided the best English speaking tour guide named Pony. Pony guided us throughout the city and made sure we ate some of the local cuisine. I highly recommend this hotel when visiting Kunming.

I would like to thank James and his concierge team. They went above and beyond to help us. We had been travelling China for 6 weeks and had sent a bag to Novotel Kunming in anticipation for our last stop in China. Our plans changed slightly and we decided to stay at the Sofitel Kunming. James and his team took charge to contact the Novotel and locate the bag and send it to our room. This was a difficult challenge, as we later found out SFExpress only put the first two letters of my name on the luggage tag! As we had quite a few luggage’s, James and his team also helped to bring our bags down at checkout and load them into the car for us, it was a really great service from the concierge team! The hotel itself, we stayed in a twin room. The room is very large with a great rain shower and bathtub. The Toilet is seperate with its own door, which I like when travelling with someone else. The temperature in the room was a little warm for my liking, but it seems to be common in Chinese hotels during winter. The windows on the lower floors could be opened which provided some relief, and the team provided a fan, but the room stayed a consistent 23 deg Celsius even with the aircon/heater turned off. Ironically, the hallway was actually colder so we would sometimes leave the door open to let in the cooler air. We only stayed 2 nights so it was acceptable but would be good if the hotel management can look into it. 23 degree Celsius for sleeping temperature for more foreigner is too high. And individually controlled system would be better so each guest can choose what is the comfortable temperature for them. Some people run hot (medical conditions, menopause etc) and just need a cooler room.

지하철역이 바로 앞이라 대중교통으로 관광지로 이동이 편리했습니다. 다만 호텔 근처 도로는 교통이 조금 복잡하기 해서 트래픽이 좀 있긴 했습니다. 시설은 좀 연식이 되는데 관리를 잘해서 그런지 수박하는데에는 불편한점 없었습니다.

My stay was truly wonderful. The comfortable and thoughtfully designed accommodation, with its convenient facilities, made the entire experience effortless and relaxing. The bellhop greeted us with genuine warmth and professionalism, handling our luggage and belongings with ease. At breakfast, the attentive waitress, Nancy Wang, anticipated our needs before we even voiced them, ensuring that our morning began on a perfect note. The breakfast spread offered a wide variety of delicious options. I truly appreciated the clear dietary and allergen-friendly selections, which made choosing meals both safe and enjoyable. Overall, this stay exceeded our expectations in every way. We highly recommend it to anyone seeking comfort, great service, and thoughtful hospitality.

We love the hotel, NOT the air-conditioning system. Our stay was from 1st to 7th Dec 2025. Things were nicely arranged at this 5-star hotel. However, comfort plays the most important role when it comes to creating a memorable stay. Expectations are high for our stay as it was also to celebrate the wedding anniversary. The positives go to good and quality services provided by reception, and F & B staff. The Managers lead by example. It makes a big difference when we check in, and different restaurants whether for breakfast or dinner. The main issue is the aged ventilation or air conditioning system which has totally spoilt our trip. I should have taken feedback from fellow travelers or folks who stayed here before seriously regarding this issue. My good impression on Accor group properties has taken a toll from now on having stayed at different brands of properties across Asia Pacific over the years. It does not mean previous stays do not have any issues, but not as serious or bad as this. Room assigned has been upgraded to Elite 38th floor. From the 1st night, it's clear that ventilation is having an issue. And the previous guest has opened the bathroom window despite the hotel’s gentle reminder not to do so. When checked temperature display at the thermostat, it showed 25.5 to 26.0 degrees Celsius. No matter how I adjusted it, it just stayed there and continued till the 2nd night. I had contacted the guest service which gotten “an experienced technician” which his suggestion is more on patronizing instead of solving the problem He does not think it’s an issue and not knowing people like me who have basic project management experience (at work). He asked us to consider changing rooms. It’s unbearable and affects our sleep. My wife and I started feeling unwell on the 3rd day onwards due to poor sleep quality caused by the warm temperature in the room. I spoke to the management staff at reception who assisted me before the stay and assured me it would not be an issue. He could have been upfront earlier or hinted even if opening the window may not significantly help in resolving the situation. Hoteliers need to know that not every customer wants to change rooms if things have been done right from the beginning. When you are on a week’s trip, the idea of changing rooms, and not sure if it will work or not, is not funny at all. During our discussion, I requested to have another Panasonic air purifier which helped the situation a bit. Air conditioning needs to always be on, and the housekeeping has been diligently open the window near the worktable. It continued until the day we checked out. Imagine the room is stuffy and warm, how can it not affect the sleep quality? We were in Japan, Korea or Taiwan almost yearly during winter period or like in Kunming. Day 6. We noticed the hotel maintenance team could have done something to the air conditioning when we were out. I contacted the guest service again. This time, a polite technician has explained that when temperature reaches a certain degree Celsius, the warm air or heater function will be on, and can’t be adjusted. I adjusted the thermostat temperature to 23 degrees Celsius, the display shown “heat”. When I turned it down further to 21 degrees Celsius, “cool” was displayed. However, after a few adjustments, the error message is out. The problem is still there. We checked out the next day and will not return.