Mercure Рим Запад 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 452

Mercure Рим Запад - Image 1
Mercure Рим Запад - Image 2
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Описание

Особенности отеля

  • Бесплатный WIFI, приборы для приготовления чая и кофе во всех номерах.

  • Аутлет Castel Romano и парки развлечений неподалеку.

  • Бесплатная крытая парковка

  • Возможность аренды автомобиля (за отдельную плату)

  • Конгресс-центр с 15 залами на 800 человек.

Наши номера

Расположение отеля

Mercure Рим Запад

Viale Eroi di Cefalonia 301
00128 Рим
Италия

GPS:41.785923, 12.434851

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Mchef Restaurant

Элегантный ресторан с приветливой атмосферой открыт для всех желающих и предлагает широкий выбор блюд средиземноморской кухни и мировых деликатесов.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 452

Рейтинг TripAdvisor  3.5/5  Отзывов: 1 515

Disaster and they really didn't care

Примечание: Tripadvisor 1.0/5

KikiinCanada Реальные отзывы TripAdvisor

What a disaster. We were a 33 person group ... yes... 33 paying customers. When arrived at buffet breakfast with one other large group already being present we forcefully told ...not to sit in the hotel guest area where individuals were having breakfast... not even to use the coffee machine or water from that area. Imagine 60 customers herded into one small space. The front desk ...on Thursday october 24 said .." sorry " and did NOTHING. We often bring groups of 30, 35, 40 persons but NEVER will again . Rome has alot of other choices who CARE ABOUT their customers. Less than one star.

Dear Guest, Thank you for sharing your opinion and comment with us, I understand your dissatisfaction and disappointment and I ask you to accept our apologies. Our F&B manager took an individual initiative and for this I assure you all my commitment to give him a disciplinary action. For us this service is unacceptable and for this I ask you to give us another opportunity, because I assure you that all our services are highly appreciated by our guests. I hope you understand our mistake and accept my personal apologies. I hope you and your group come back to our Hotel to appreciate our daily and normal standard. Sorry again

Very good airport stay

Примечание: Tripadvisor 4.0/5

Alexjoey Семьи - Реальные отзывы TripAdvisor

We booked for one night as we had an early flight via Fiumicino airport next day. Easy check in - was given room upgrade, free welcome drinks and complimentary breakfast due to Accor platinum (thank you Alexandra). Suite was good size with 2 toilets which was good for 2 adults and 2 kids. Free parking in the garage and next day 17 mins to Fiumicino airport. Recommended for an airport stay.

Dear Guest thank you very much for your beautiful commnent and for to have appreciated our Hotel, your satisfaction is very important for us. Thank you

Relaxing stay

Примечание: Tripadvisor 4.0/5

Sandy_JSR Реальные отзывы TripAdvisor

Located at a calm neighbourhood. Stayed for a night during Europe tour. Our allotted rooms were reasonably spacious & clean and equipped with necessary amenities. Washroom was well maintained too. The buffet breakfast had good options. Overall, relaxing stay.

Dear Guest, thank you very much for your wonderful comment. Is a pleasure for me report to my staff your apprecement.

Good Standard Hotel

Примечание: Tripadvisor 4.0/5

SierraHotel172 Семьи - Реальные отзывы TripAdvisor

We stayed at this hotel for a few nights in the last week. The rooms were clean and moderate in space. Good amenities were provided. The room had both coffee machine and water kettle. The breakfast choice was really good. Liked the choices of pizza in the breakfast buffet. The staff were really professional. However the check in did take a bit of time.

Dear Guest thank you very much for your good evaluation and comment.

Bad rooms at Mercure Roma West n Rude Staff

Примечание: Tripadvisor 1.0/5

VrushalN Семьи - Реальные отзывы TripAdvisor

The room allotted for us was in mess no cleaning at all staff very rude and didn’t consider the age factor. Still no rooms allowed for us families and senior citizens are suffering because of this…very poor service we asked him to keep the luggage and allow us for dinner as I had small children’s senior citizens and diabetic guests. Still no attention given

Dear Guest, thank youu very much for sharing with us your opinion. I ensure you that all our staff is friendly and correct and is very appreciated from all pur guests, if with you their had some problem, I give you my apologies and sorry for all. I and all my staff to continue in the future to us improvement for satify all our guests. Sorry again for your dissatisfaction.

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 260 Отзывов 6.8/10 Расположение
  • 419 Отзывов 6.4/10 Номер
  • 454 Отзывов 8/10 Сервис
  • 16 Отзывов 7.3/10 Интернет
  • 211 Отзывов 8.1/10 Завтрак
  • 184 Отзывов 6.1/10 Чистота
  • 161 Отзывов 8.1/10 Еда
  • 120 Отзывов 8/10 Соотношение цены и качества

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