苏梅岛查汶塔娜美居酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 955 评论

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37/97 Moo 3 Bophut, 苏梅岛, 84320 素叻他尼 (Surat Thani), 泰国

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酒店位置

苏梅岛查汶塔娜美居酒店

37/97 Moo 3 Bophut, 苏梅岛
84320 素叻他尼 (Surat Thani)
泰国

GPS:9.517854, 100.056202

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酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  955 评论

TripAdvisor 评级  4.3/5  955 评论

卓越奖 2024

客户意见评级 5.0/5

Ge X. 情侣住宿 - 所有已确认评论

酒店全部工作人员热情周到，酒店位置便利，泳池漂亮，海景房景观绝佳，餐厅小但食物可口，下次来苏梅，美居将会是入住首选。

尊敬的客人， 非常感谢您对我们酒店的高度评价！我们很高兴听到您对我们的服务感到满意，感受到宾至如归的体验。也很开心您喜欢我们的地理位置、漂亮的泳池、绝佳的海景房景观以及美味的餐厅菜肴。 您的支持是我们不断努力的动力，我们期待在您下次来苏梅时再次为您提供优质的服务，成为您的首选酒店。 祝您生活愉快，期待您的再次光临！ 此致 Mercure Samui Chaweng Beach Tana

Pool access room

Tripadvisor 评级 5.0/5

Plane_Talking_Travel Couples - 经 TripAdvisor 认证的评论

Incredibly warm welcome from the front desk team. Room modern and spacious although could do with another chair and table. Lunch/dinner superb - fresh, tasty and well presented. Friendly staff at the rooftop bar and well-made cocktails. The pool access rooms are a must if you love the water like me - brilliant to simply step out of your room and into the large and interesting pool. Could do with longer opening hours though. Good selection of shops and bars/restaurants within a few minutes walk. Would stay again.

Thank you for sharing your lovely feedback with us! We're so pleased to hear that you enjoyed the warm welcome from our front desk team, as well as the modern and spacious room. Your suggestion regarding an additional chair and table is appreciated. guest feedback like yours helps us improve continuously. It's wonderful to know you enjoyed the delicious meals, friendly rooftop bar staff, and our well-crafted cocktails 🍸 We're especially happy that you loved the pool access room. there's nothing better than stepping straight into the water from your doorstep! We’ve noted your comment about the pool hours and will certainly take it into consideration. Thank you again for your kind words and for choosing to stay with us. We would love to welcome you back for another relaxing stay in the near future! Warmest regards, Mercure Samui Chaweng Beach Tana

Wonderful

Tripadvisor 评级 5.0/5

rebeln_13 Couples - 经 TripAdvisor 认证的评论

We had a great stay here we were on the beach wing with sea view. It was just lovely sitting on the balcony looking at the water. Staff were more than accommodating smiles politeness The sand was white and clean and seawater a good temperature. We like this end of the beach as it’s the quieter end. Lots of nice restaurants around too. We’re coming back.

Thank you so much for your lovely review! We're thrilled to hear that you had a wonderful stay in our beach wing with the sea view. there's truly something special about relaxing on the balcony and watching the water. It’s also heartwarming to hear that our team made you feel so welcome and that you appreciated their smiles and hospitality. We're glad you enjoyed the peaceful end of the beach, the soft white sand, and the perfect sea temperature plus the great selection of restaurants nearby. We can’t wait to welcome you back for another relaxing and memorable stay! Best Regards, Mercure Samui Chaweng Beach Tana

Still amazing.....

Tripadvisor 评级 5.0/5

kennytaylor Couples - 经 TripAdvisor 认证的评论

Another fantastic stay at this beautiful beachfront property We had a sea view room on top floor. Lovely clean and spacious. All the staff are so helpful and friendly especially at breakfast. Big thanks to reception for decorating our room for my wife's birthday. Will definitely be back again

Thank you so much for your kind words and for choosing to stay with us again. it truly means a lot to us! We're delighted that you enjoyed your Sea View room on the top floor and found it clean and spacious. It’s also wonderful to hear that our team, especially at breakfast, made your stay even more enjoyable with their friendliness and helpful service. A special thank you for mentioning the birthday surprise. Our reception team was thrilled to help make your wife's day extra special! We can’t wait to welcome you back again soon for another memorable stay at Mercure Samui Chaweng Beach Tana. Warm regards, Mercure Samui Chaweng Beach Tana

Lovely but needs attention

Tripadvisor 评级 4.0/5

Richard C 经 TripAdvisor 认证的评论

Well we have mixed feelings about Mercure, Samui Tana. Hotel and pool: beautiful setting, pool area stunning nicely set out leading onto the beach, with a pool bar and beach bar that you can pay at or charge to your room, a tad overpriced but that’s hotels for you! The pool access rooms are all a little different on the access aspect, some down a side piece which is a little disappointing considering you pay the same as the ones leading onto the main pool! Rooms are not superb unfortunately, we booked a room for 2adults and 1 child, no bed for child! On asking we were told it’s an extra 1000bht per night for an extra bed! We explained we booked for three guests but we were told the child is expected to sleep with us in the main bed!!! NOT IMPRESSED. We booked, we payed, we didnt Account to have to pay another 13000 bhat! The room fortunately had a big enough bed for us but as adults we would have preferred dignity plus the child needs its own bed too! We felt the room lacked any seating with a table if we ordered room service, 1 chair in room for 3 and no where to put food, left is not using this facility as we would of had to sit on the bed! This does need looking into. The patio area had 1 day bed, plus 1 small table, for 3 guests?? Bathroom was lovely, tv was ok, don’t expect if English to watch anything other than the news. The cleaners were fantastic and were professional. Wardrobes were ok but need more than 4 hangers! Safe was great and easy to use. Pool shuts at 7pm but I feel as we had pool access it could have been opening a little longer. Reception staff were very friendly and always smiling. There is in the evening security walking round taking pictures constantly, there is also cctv cameras all around the hotel. The breakfast room / restaurant is a nice layout, breakfast was not great we give up after a couple of days hot food was cold pastries were not fresh, coffee was good. Hotel was in a decent location, bars restaurants 7/11 other shops in seconds walk, the main chaweng area was 15/20 min walk or 50bht bus away. Lamai resort was a short bus ride away Overall we did like it, the points above wouldn’t put us off going back but we believe it needs a few tweaks to give the guests a more comfortable stay, the bed situation and table and chairs are a definite.

Thank you for taking the time to share your detailed feedback about your recent stay with us at Mercure Samui Chaweng Tana. We genuinely appreciate both your kind comments and constructive observations. We’re pleased to hear that you enjoyed our beautiful setting, pool area, and appreciated the service from our reception and housekeeping teams. your compliments have been shared with them. We’re also grateful for your honest feedback regarding the room setup and furnishings. We sincerely apologize for the misunderstanding regarding the bed for your child. We understand how frustrating that must have been and regret the inconvenience caused. Your comments regarding the seating, in-room dining practicality, and patio arrangements are well noted and will be shared with our management team for review and improvement. Regarding the breakfast, we're sorry to hear it did not meet your expectations. We’re constantly working on improving our dining experience and your comments will help us in that effort. We're glad to hear that despite the challenges, you still had an enjoyable stay overall and would consider returning that means a lot to us. We truly hope to have the opportunity to welcome you back in the future with an improved and more comfortable experience. Best Regards, Mercure Samui Chaweng Beach Tana

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其他网络用户评价我们的酒店

  • 659 评论 9/10 位置
  • 921 评论 7.9/10 房间
  • 1,070 评论 9.1/10 服务
  • 13 评论 6.6/10 上网
  • 618 评论 8.8/10 游泳池
  • 547 评论 7.1/10 早餐
  • 367 评论 8.5/10 清洁度
  • 343 评论 8.6/10 氛围

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