Mercure Samui Chaweng Tana 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 936

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37/97 Moo 3 Bophut, Ko Samui, 84320 Surat Thani, Tajlandia

Opis

O hotelu

  • Hotel znajduje się przy plaży Chaweng

  • Odległość spaceru od dzielnicy Center of Cheweng

  • Bezpłatna sieć WIFI w pomieszczeniach ogólnodostępnych, w tym w pokojach dla Gości

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Lokalizacja hotelu

Mercure Samui Chaweng Tana

37/97 Moo 3 Bophut, Ko Samui
84320 Surat Thani
Tajlandia

Pozycja GPS:9.517854, 100.056202

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 936

Ocena TripAdvisor  4.5/5  Liczba opinii: 943

Certyfikat Doskonałości 2024

Totally different than what you see

Ocena na stronie TripAdvisor 2.0/5

omrimizr Rodziny - Opinia zatwierdzona w TripAdvisor

We visited Thailand for a month and stayed in the hotel for a couple of nights. I can honestly say without a doubt that this is the worst place we stayed in. The discrepancy between what you see and what you get is unbelievable. Pool area is crowded and not welcoming, far from the vibe you want in Thailand. Rooms are no more than ok (at best). Worst thing was the staff attitude that was ridiculously rude. They argue about anything! There are much better and cheaper places in that area.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, We take pride in providing excellent service to our customers. it's apparent in this case that we fell short that we can not complete deliver as your expected for this stay. Since hotel has 2 separate building " City building" across the street and "Beach building" on the opposite of the road with different price and facilities offer. We've tried our best to communicate with our customer including mentioned on the website that can see publicly and it's work well with majority of booking that can choose to book city building or beach building according to their needs. Hopefully we will have a chance to welcome you at deluxe building in the future in order to serve you better experience that so many of our guests have grown so fond of. Thank you once again for sharing your concern. Sincerely, Mercure Samui Chaweng BeachTana

A disappointing return - don't stay in high season

Ocena na stronie TripAdvisor 3.0/5

Connor M Solo travel - Opinia zatwierdzona w TripAdvisor

I've stayed at this property several times and unfortunately it was a great disappointment. I booked well in advance in classic rooms (old building) assuming at least one room would be upgraded over to the new building. While, this did occur the room provided was clearly rarely used, had zero view and was generally a bit depressing. Similarly, one can tell the older building was closed for years during the pandemic as you can still smell the stale air with the wood. The front desk staff were very nice, and indeed had to put up with a lot of nonesense from the other guests. This is also one of the big drawbacks, at this time of year the hotel's new building was packed with low-class package tourists who really ruined the whole tone of the hotel. I felt for some of the staff having to deal with their crass and rude behaviour. Frankly, I resented that they were able to secure much nicer rooms over repeat, high-tier guests. Breakfast at both venues was disappointing and should be reviewed.

Thank you for sharing your feedback with us. We’re truly sorry to hear that your recent stay did not meet your expectations, especially given your previous positive experiences with us. We understand your disappointment regarding the room allocation and the condition of the older building, and we apologize for not delivering the standard you had hoped for. We also appreciate your comments about the breakfast options and will certainly take them into account as we review and improve our offerings. We deeply regret that the atmosphere of the hotel did not meet your expectations during your stay and understand how this could affect your overall experience. Please know that we strive to create a comfortable and enjoyable environment for all of our guests, and we will address your concerns with our team to make the necessary improvements. We value your loyalty as a repeat guest, and we hope to have the opportunity to provide you with a more positive experience during your next visit. Thank you again for your constructive comments.

Great stay

Ocena na stronie TripAdvisor 5.0/5

KatSJ2025 Couples - Opinia zatwierdzona w TripAdvisor

We had a great time at Mercure Koh Samui, we stayed in the Garden wing, which is the old building, but rooms are still beautiful and well maintained. Breakfast was good with a good range of western and Thai options. The pool in the beach wing is amazing, we spent most of the time there. Cocktails of the beach bars were really good too, we made the most of the happy hour offered between 1pm - 5pm. My only suggestion would be to include more vegan options on breakfast (plant-based milk or yoghurt, diary free sweets) and restaurant menu, unfortunately we couldn’t try any of the local dishes offered there as everything had dairy or eggs, and there weren’t any tofu alternatives available. Overall we had a great stay and we will definitely come back in our next visit to Koh Samui.

Thank you so much for your thoughtful and detailed feedback! We’re absolutely delighted to hear that you had a wonderful stay at Mercure Koh Samui. It’s great to know that you enjoyed your time in the Garden Wing, the pool at the beach wing, and the cocktails during happy hour – sounds like you truly made the most of everything we have to offer! We really appreciate your suggestion regarding more vegan options, and we will certainly look into expanding our menu to include plant-based milk, dairy-free desserts, and tofu alternatives. We want to ensure that all our guests have plenty of delicious options to choose from, and your input will help us improve in this area. We’re so happy to hear you’ll be back for your next visit to Koh Samui. It was a pleasure having you, and we can’t wait to welcome you again soon!

Excellent Beachside Hotel

Ocena na stronie TripAdvisor 5.0/5

paulharhen Opinia zatwierdzona w TripAdvisor

We stayed there in total for five nights, in both locations i.e., beach side and town side (i.e., across the road). The location was very good, not smack in the middle of the action which was a 10 mins walk away. The pools, pool bars and direct access to the beach were great. The breakfasts were excellent too. The staff were friendly and helpful. The rooms were lovely too with good aircon.

Super lokalizacja, bezpośrednio przy plaży, piękny hotel, miło i czysto.

Ocena klientów 5.0/5

Darek Pary - Opinie potwierdzone ALL

Pobyt bardzo udany. Piękny hotel, wspaniała lokalizacja, fantastyczny basen, bardzo miła obsługa, czysto. Obok hotelu restauracje, salony masażu, sklepy. Gorąco polecam ten hotel. Podwyższono nam standard pokoju (status platynowy) i spaliśmy w czyści przy basenie i plaży.

Drodzy goście, Bardzo dziękujemy za wspaniałą recenzję naszego hotelu! Cieszymy się, że jesteście zadowoleni ze swojego pobytu i mamy nadzieję wkrótce zobaczyć się z Wami ponownie! Pozdrawiamy, Mercure Samui Chaweng Beach Tana

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 682 Liczba opinii 8.9/10 Lokalizacja
  • 925 Liczba opinii 7.7/10 Pokój
  • 1 087 Liczba opinii 8.8/10 Obsługa
  • 16 Liczba opinii 7.3/10 Internet
  • 549 Liczba opinii 6.9/10 Śniadanie
  • 384 Liczba opinii 8.3/10 Czystość
  • 371 Liczba opinii 8.5/10 Klimat
  • 212 Liczba opinii 5.4/10 Dobra oferta cenowa

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