Novotel Banjarmasin Airport 4 gwiazdki

Ocena klientów (Ocena ALL) 4.8/5 Liczba opinii: 932

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Novotel Banjarmasin Airport - Image 1
Novotel Banjarmasin Airport - Image 2
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Novotel Banjarmasin Airport - Image 4
Jl Ahmad Yani Km 27 No 1A, Landasan Ulin, Kota Banjar Baru, 70724 BANJARMASIN, Indonezja

Opis

O hotelu

  • Free WiFi, ergonomic work space, LCD TV

  • Casual bar overlooking the airport

  • Relaxed local and international buffet dining

  • 5 flexible spaces for effective events

  • 30-minute drive from Banjarmasin City

Nasze pokoje

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Lokalizacja hotelu

Novotel Banjarmasin Airport

Jl Ahmad Yani Km 27 No 1A, Landasan Ulin, Kota Banjar Baru
70724 BANJARMASIN
Indonezja

Pozycja GPS:-3.445568, 114.764988

Telefon
Faks +62 511 6730043

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

SQUARE

Zdjęcie nieumowne

Square Kitchen provides the perfect balance of authentic traditional and international cuisine.

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Ocena ALL  4.8/5  Liczba opinii: 932

Ocena TripAdvisor  4.4/5  Liczba opinii: 752

Certyfikat Doskonałości 2024

A Call for Standards Reaffirmation at Novotel

Ocena na stronie TripAdvisor 3.0/5

Himawan S Friends getaway - Opinia zatwierdzona w TripAdvisor

As a loyal guest familiar with the standards of the Accor Group, I chose Novotel with the confidence that it would deliver a seamless, comfortable, and internationally consistent hospitality experience. Regrettably, my recent stay fell notably short of these expectations, not only in terms of facilities and services, but also in the overall maintenance and operational attentiveness that are typically synonymous with the Novotel name. The room condition suggested a lack of regular upkeep. Basic amenities were sparse, water in the bathroom was visibly discolored, and the linens — including bedsheets and blankets — appeared dull and overused. These small yet significant details undermined the sense of comfort and hygiene. Additionally, the bathroom sink was clogged, and only one waste bin was provided, located in the bathroom. No bottled water was offered in-room, requiring guests to access a shared dispenser in a communal area — a setup that raises concerns over both convenience and hygiene. Public areas, including the corridor leading to the rooms, reflected a similar pattern. The floors were unclean, with chipped surfaces and debris that posed safety risks. Compounding this, room service trays from the previous evening remained outside well into the next morning — a sign of limited housekeeping oversight. Towels provided were limited to basic bath towels, and they too showed signs of wear, with no supplementary hand towels or bathmats available. Breakfast service, which is often a hallmark of the guest experience, unfortunately lacked the diversity and quality typically associated with Novotel. The offering was limited to a few local dishes, without the inclusion of international or lighter options. During this time, it also became apparent that the property may be facing a shortage of staff. Delays in food replenishment, uncleared tables, and slow response to guest needs pointed to broader operational gaps. The condition of the hotel’s interior and exterior further reflected deferred maintenance. Both areas presented a dated and under-cared-for appearance, which inevitably impacts the overall guest perception and brand value. It is important to note that the hotel’s strategic location — in close proximity to the airport — remains a key advantage, particularly for transit passengers. However, this strength alone does not compensate for the service and facility shortcomings experienced. Given the premium positioning of Novotel within the Accor portfolio, it is only fair to expect a guest experience that aligns with the brand’s promise. I sincerely hope this feedback is received in the constructive spirit intended, and that it prompts a timely review and revitalization of operational standards at this property. Restoring the consistency and reliability that guests around the world associate with Novotel will not only uphold the brand’s reputation but also reaffirm guest trust and loyalty.

Dear Mr. Himawan S, Thank you for taking the time to tell us about your experience at the Novotel Banjarmasin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benny Wijaya General Manager

My experience

Ocena na stronie TripAdvisor 5.0/5

Muhammad R Opinia zatwierdzona w TripAdvisor

It was a nice experience to be there, i like all the facilities they provided but one of my favorite is their snack. There is a bunch of snack u can eat😋and gym to burn ur calories😤. And after all that activities, u can chill in their pool and then rest in their comfy room😴.

Dear Mr. Muhammad R, We very much appreciate your comments regarding your stay at the Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya General Manager

A well-maintained and comfortable hotel with friendly, professional staff. Great atmosphere and ideal for group visits.

Ocena na stronie TripAdvisor 5.0/5

Roving50390551364 Opinia zatwierdzona w TripAdvisor

The staff were very friendly and accommodating from the moment we arrived. The entire hotel area was clean, well-organized, and comfortable to visit. It has a professional yet welcoming atmosphere. Highly recommended for group visits or events.

Kepada tamu kami yang terhormat, Kami sangat berterima kasih atas ulasan Anda mengenai kunjungan Anda di Novotel Banjarmasin Airport. Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami yakin bahwa ulasan ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Benny Wijaya General Manager

Cozy enough for a transit

Ocena na stronie TripAdvisor 5.0/5

Issa D Opinia zatwierdzona w TripAdvisor

Nice hotel layout, very good hospitality, good foods for the breakfast, the ala carte also nice. quite confusing looking for the room. ambience is nice at night. not too crowded, staff always give their best smiles. love to stay here again when visit Banjarmasin.

Dear Our Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya General Manager

NOVOTEL BANJARMASIN AIRPORT

Ocena na stronie TripAdvisor 5.0/5

Tommy L Opinia zatwierdzona w TripAdvisor

Had a great stay here, room was clean, plenty of choices for the breakfast. Unexpectedly it was quiet here eventhough the location was just in front of the airport. Staff was nice especially Ahmad, who is really helpful during my stay here. Keep up the good work !

Dear Our Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 110 Liczba opinii 8.9/10 Lokalizacja
  • 414 Liczba opinii 7.7/10 Pokój
  • 784 Liczba opinii 9.4/10 Obsługa
  • 12 Liczba opinii 3.8/10 Internet
  • 502 Liczba opinii 8.9/10 Jedzenie
  • 284 Liczba opinii 8.2/10 Czystość
  • 118 Liczba opinii 8.3/10 Śniadanie

Zarządzane przez Trustyou

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